thank you for the responces, Myopinion and Aaron23.
>aaron23
that is
SO WRONG that customer support at onlinestockdata kept telling you that your warranty is valid until you lodged the claim. that's exactly what happened to us, but we were told to contact Korda Mentha as of 11th Aug 2008 (7wks after we lodge the claim, which was even before you received those emails telling you your warranty was valid
). it is so obvious that the customer support has been lying to you, well i call it deceiving
we are still very upset about this experience and angry with the people we delt with including those at the customer support (people with email domain; @customerservicedesk.net), who had represented Asia Pacific Sharemarket Services PTY LTD and had been dealing the refund claim with us, now are working at the resolution department of Onlinestockdata. They have responded to us that whatever said then aren't valid.
We are very keen to take this story to media, if there are innocent customers still out there purchasing data from Onlinestockdata and believing their warranty of the software was valid, they have the right to know it won't be the case.
We appreciate it very much if any of you in the similar situation could join us sharing the story with the public.