What's wrong with E-Trade this morning?

[imajica]

I keep getting this error message

SQL Server does not exist or access denied


what the hell does this mean? is it routine maintenance?

 

[scranch]

Re: Whats wrong with E-Trade this morning

get the same message trying to log on through directshares.
Brian

 

[brerwallabi]

Re: Whats wrong with E-Trade this morning

Hmmm both the new site and old are down, this time it looks like its Etrade not the ASX.

 

[SevenFX]

Re: Whats wrong with E-Trade this morning

this time it looks like its Etrade not the ASX.

I not with eTrade, but can confirm ASX is up, as my Commsec Protrader is up (and stable for a change)...

 

[scranch]

Re: Whats wrong with E-Trade this morning

My directshares/etrade still down.
My vbroker/sanford site o.k.
Brian.
Looks as though the only way to be sure is to have 2 brokers.

 

[bowser]

Re: Whats wrong with E-Trade this morning

My directshares/etrade still down.
My vbroker/sanford site o.k.
Brian.
Looks as though the only way to be sure is to have 2 brokers.

Agree, e-trade has been nothing short of pathetic lately.

 

[GreatPig]

Re: Whats wrong with E-Trade this morning

Looks as though the only way to be sure is to have 2 brokers.

But that doesn't help if you need to sell a share you bought on Etrade. I don't think you can just sell the share via a different broker - or maybe you can??

GP

 

[scranch]

Re: Whats wrong with E-Trade this morning

Get a security message now saying may have difficulty accessing site,to close browser,put url in manually.Get same message.
Gives phone No;1300 658 355 for friendly assistance team.
Brian

 

[Sean K]

Re: Whats wrong with E-Trade this morning

But that doesn't help if you need to sell a share you bought on Etrade. I don't think you can just sell the share via a different broker - or maybe you can??

GP

Not if it's broker sponsored, like with Margin Lending.

This is a joke really. I can't get on either. Same messages.

 

[scranch]

Re: Whats wrong with E-Trade this morning

GP
Ypu are right,sorry,I was thinking about buying.
I have one I am watching at the moment in case I need to get out,but it should be pretty safe for a while yet.
Maybe a case for conditional stop loss.
Though wouldn,t help if you wanted to sell to take a price.
They may have it fixed before market opens.
They haven't outsourced to India have they?
Brian

 

[muddywaters]

Re: Whats wrong with E-Trade this morning

and the friendly customer service team line is engaged big time.

 

[Sean K]

Re: Whats wrong with E-Trade this morning

Anyone got through to the 'friendly team' for an answer?

 

[Happy]

Re: Whats wrong with E-Trade this morning

It really stuffs me up.
How are they going to compensate us for this?

Probably with e-mail letter after a week or so -

Sorry we are so late with answer, but we've had difficulties with our server

 

[dubiousinfo]

Re: Whats wrong with E-Trade this morning

This reeks of underplaning & underinvestment.
At the very least, addition call centre staff could have been trained & on standby for exactly this sort of situation.
When was the last time you saw a system & server upgrade go through without a hitch?

 

[Sean K]

Re: Whats wrong with E-Trade this morning

Class action anyone?

YT's training to be a lawyer........

 

[hypnotic]

Re: Whats wrong with E-Trade this morning

Yeap definitely not happy...

I want my HSBC broking back.......... it NEVER went down like this..

Not a happy e-trade!!! Not happy.

Might find a new one soon... i don't find the site al that friendly anyway...

I second that kennas.. lets give YT some practical experience

Hypnotic

 

[Basilisk]

Re: Whats wrong with E-Trade this morning

I was actually using the old etrade site this morning checking market depth.
Looks like someone decided to reboot the system hoping that would fix the problems with the new site.

While I'm waiting, I think I'll send some colorful emails to etrade international and ANZ. Wont do any good, but it'll make me feel better.

Anyone holding ETR (Etrade), counting the lost commissions?

 

[sinic]

Re: Whats wrong with E-Trade this morning

It is unbelievable that you have to check out forum sites to find out what is happening at etrade. All phone lines permanently engaged. User friendly messages when trying to access their website such as " SQL SERVER does not exist".

Lucky I have not burnt bridges with alternate brokers. Also one needs to keep a decent CFD account active which enables one to hedge situations like this to some measure.

 

[Sir Burr]

Re: Whats wrong with E-Trade this morning

Yeap definitely not happy...

I want my HSBC broking back.......... it NEVER went down like this..

Not a happy e-trade!!! Not happy.

Might find a new one soon... i don't find the site al that friendly anyway...

Hypnotic,

Yep, I was going to apply for a new account soon (ex HSBC), just so I can xfer more than $5000 but ETrade is too damn unreliable.

One good thing, as soon as I saw that server error I came here and found this thread at the top. Not just me! - thanks ASF.

 

[Sean K]

Re: Whats wrong with E-Trade this morning

Anyone know what's happening on the market this morning???