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That is a good point, I tend to book everything myself, but your reasoning is pretty sound, maybe there will be a reconfiguring and consolidation in the industry.I sometimes book through Flight Centre but they hardly make any profit from it. I shop around online and then get Flight Centre to price match. The reason for doing this is if something goes wrong and I have problems, as a customer Flight Centre are relatively easy to deal with and I just deal with one port of call instead various airlines, etc.
It is a business with a limited shelf life.
Haha LEGEND, are you tracking this for many companies???
So either I am wrong or maybe I am asking the wrong question or both.
My thoughts were that FLT are maintaining profit by squeezing staffing costs. But I guess that would not be reflected in their margins until they reach the point where they cannot squeeze the staff anymore.
A few of the girls I know used to make good coin with the commission structure. Good staff could crack $100k in a good store and good managers in good stores could crack $200k. Great job in their 20s, lots of travel, good culture and much better than most other retail jobs out there.
Most moved have moved on as they were not sales people and were not making the big $$$ but the couple who were making good $$$ as they were good at sales have recently left or are looking to move on. To compete with the online world FLT has capped the commish the agents can charge and changed the structure making it almost impossible for even good agents to make good money.
So for the young people working at FLT for a bit of fun, not much changes and FLT save some staffing costs. But this comes at the expense of now losing some really good sales people.
At some point this has to hurt the business? or are FLT banking on their structure and processes being good enough they can lose these good sales people? If this is the case and maybe it already is, FLT are just resellers competing on price with the online world.
The recent share price rise implies different but being stuck in that game does not sound like a good idea.
I guess one answer could be that FLT have already lost as much market share to online as they are going to and now its about capitalising on what they have left. Again though that seems very dangerous as people become more tech savy.
There is a massive risk from Google Travel (GT) and AI/ML. Planning a holiday will become much easier with the assistance of GT if they really go after it. Enter in some rough dates, sites and/or places and boom GT with the data on you Google already have on you can plan a trip with suggestions.
https://www.forbes.com/sites/geoffw...oogle-flights-google-trips-more/#5027e3154d98
Or maybe people just take this info in to FLT to book and Google really dont care where you book as long as Google is where you do you holiday planning?
Or maybe if people are more price educated on their holiday it places more price pressure on FLT as people will take in their quotes.
Or or or........ guessing the future is hard haha much more pondering on this required
Does any here use Flight Centre regularly? I used to use them quite a bit in the 90s and 00s, but since 2010 I haven't used them once.
G Turner, CEO, Flight Centre Travel Group Ltd“The market’s going to be smaller, we’re going to be a lot smaller than we have been”
Would you think the dumb money is?Wish I had a clue whether this is 'smart money' accumulating.
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