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- 25 September 2007
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can you ask them for advice about structuring investments etc, or would you still need a separate financial planner for that?
"In my case setting the SMSF with a company as a trustee (rather than a family member) in the first place would have saved me a lot of paper work."
Why is there a difference?
Any other advantages/disadvantages?
Thanks
This is my experience.-------------------------
Sometimes they take a day or two to respond to queries by phone or email (but better than some alternatives).
This is my experience.
I usually wait a week for e-mail replies. If after a week they haven't replied I send the same e-mail every day until they reply. I suppose their budget is tight. The e-mails contain documents so the only other option is to send them by land.
The phone calls are often handled by a call centre who take your name and number and pass it on. I have found E-super call back on the same day or the next.
I sent some emails asking about features of the service and got replies within 24 hours. But maybe it helps being a potential customer?
Is the call centre foreign or Australian?
Australian. Yes you are priority. I have been with them for two years and I do remember at the beginning they were prompt with replies. I need documentation to satisfy ATO requirements for fund transfers when I periodically roll-over from my industry fund.
* An ATO "letter of compliance" for my fund.
* An ATO trustee letter.
Because I work for different/change employers 3 to 6 times a year, I have an industry fund that is recognised by most employers and I keep the minimum in there so costs aren't a problem.Why do you not transfer the whole amount across from industry fund and save on management and admin fees?
Because I work for different/change employers 3 to 6 times a year, I have an industry fund that is recognised by most employers and I keep the minimum in there so costs aren't a problem.
Probably but then I would have to change all the details with past employers that I work for again. It is much much less hassle for me to simply roll-over from the industry fund when the pot builds up than deal with the records from multiple employers. I'm not that smart.I thought with choice of fund legislation, you could nominate your SMSF to receive contributions from all employers?
Gooner, I'm not knocking E-Super because I've never used them and don't know anything about them other than that they are cheap.
How about before committing yourself you have a fee-free interview with two or three local accountants, first on the phone making clear that you are looking for someone who has expertise in SMSF's,and want a quote for set up, then annual tax return and audit (get this in writing), then explain that you can get the work done for $X by E-Super, and what can they offer?
I guess it's just a personal preference, but I really value having a personal relationship with my accountant, being able to phone him or drop in with any queries.
Maybe consider the total value of your Super and consider whether the $1000 or so that you are saving by doing it via the mass-produced option, is worth not having that personal connection?
Do you think you would get that personal tax advice etc from E-super that you would from your own accountant?
Presumably E-Super can only do the work for such a small cost because there are no bells and whistles.
I know it absolutely wouldn't be worth it for me.
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