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Hmmm...maybe they have not nabbed enough fees this month to pay the computer nerds to fix the problem
Any comments?
Any comments?
NAB online trading down
- Thread starter krisbarry
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Not Happy Jan!!!
Tried logging in to make a trade and couldn't. 30min later 9.5c buy was worth 12c. Missed opportunity.
Maybe I should sue them for lost earnings.
Any idea when they will be back on line?
Tried logging in to make a trade and couldn't. 30min later 9.5c buy was worth 12c. Missed opportunity.
Maybe I should sue them for lost earnings.
Any idea when they will be back on line?
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Looks like the cheques have cleared and the I.T. department have just been paid.
NAB up and running again.
Yes, I too have fallen victim to NAB's down-time in the past. Put in orders to only find they were not executed due to technical problems and the share price bolted ahead and I was left behind.
I did get a free double pass to a movie of my choice sent to me in the mail last year when I complained so that was nice of them.
2X movie tickets = $32
1X lost trade = $1,500
hmmmm, pretty expensive movie, ohhh what the heck the popcorn was good.
NAB up and running again.
Yes, I too have fallen victim to NAB's down-time in the past. Put in orders to only find they were not executed due to technical problems and the share price bolted ahead and I was left behind.
I did get a free double pass to a movie of my choice sent to me in the mail last year when I complained so that was nice of them.
2X movie tickets = $32
1X lost trade = $1,500
hmmmm, pretty expensive movie, ohhh what the heck the popcorn was good.
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Ladies and Gentleman,
I would like to get a show of hands from people who have been adversely affected over time by the inability for National Online Trading to offer a consistant service.
Again I find that the service is down and with share trading being my only form of income, I am out of a job.
Sorry, I'm just venting really as I have lost thousands due to their second rate efforts.
Why I continue to deal with them is due to all my financial dealings are with NAB and the personal banker I have is a very helpful and competent, but he has no way to help me from the inabilty for NAB to keep a trading site functional.
Any thoughts on this. Sorry to sound so negitive, but I'm extremely frustrated.
I would like to get a show of hands from people who have been adversely affected over time by the inability for National Online Trading to offer a consistant service.
Again I find that the service is down and with share trading being my only form of income, I am out of a job.
Sorry, I'm just venting really as I have lost thousands due to their second rate efforts.
Why I continue to deal with them is due to all my financial dealings are with NAB and the personal banker I have is a very helpful and competent, but he has no way to help me from the inabilty for NAB to keep a trading site functional.
Any thoughts on this. Sorry to sound so negitive, but I'm extremely frustrated.
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Yes I agree,
They are meant to be in the process of updating, Late Oct.
They are meant to be in the process of updating, Late Oct.
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Been there, done that with NOLT so count me in your show of hands. The big problem that I had wasn't with the site going down completely but rather with my perfectly valid orders being rejected for no apparent reason. This was a real hassle since I was placing orders when the market is closed since I have a day job. I would come home only to find that there had been a problem. Sometimes it took a week to buy or sell stock and I lost $$$ as a result.
I changed brokers and the problem went away.
I changed brokers and the problem went away.
doctorj
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Stan 101 said:
I enjoy the level of service the personal bankers at NAB provide but I definately don't use NAB as a broking service. I do my broking with Commsec. To get the lower broking rates at Commsec, open a CDIA account and make the initial $5,000 deposit. Once the account is opened, you can transfer the initial deposit back to your NAB account. As you make trades, just use online banking to transfer money from your NAB accounts to your CDIA with the CBA to cover the transaction.
Commsec is only marginally better than NAB - much better up time but they must have only 3 monkeys in a broom closet somewhere answering phones because it takes ages to get through. If you require better service, perhaps you should try a full service broker.
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I use COMMSEC margin lending and they are very good and easy to get on a phone. I know somebody who did software for the margin lending team and they treat themselves almost as a separate company from the normal COMMSEC.doctorj said:
MIT
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GreatPig
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Re: NAB Internet Banking sucks too!
Not to be outdone, now NAB Internet Banking is getting in on the act!
After much pain and wasted time a while ago getting a number of bank accounts opened and added to my telephone & Internet banking profiles and ATM cards, just recently one of my accounts disappeared from my Internet profile for no apparent reason (and has also been removed from my telephone banking profile I'm told).
No worries I thought. A quick call to the bank and it'll be back on in a few minutes.
WRONG!!!
"I'm sorry Sir, but you'll have to come down to a branch and sign a form to get it put back on. We can't do it over the phone."
But I never asked for it to be taken off in the first place! The bank makes a stuff-up and I'm expected to waste my time and energy getting it fixed up.
Even making my displeasure clear to the bank manager at the branch where the accounts are failed to get them to fix the problem themselves. "Sorry, Sir, but there's nothing I can do." Well why the hell are you the bloody bank manager then?
Grrr.....
GP
Not to be outdone, now NAB Internet Banking is getting in on the act!
After much pain and wasted time a while ago getting a number of bank accounts opened and added to my telephone & Internet banking profiles and ATM cards, just recently one of my accounts disappeared from my Internet profile for no apparent reason (and has also been removed from my telephone banking profile I'm told).
No worries I thought. A quick call to the bank and it'll be back on in a few minutes.
WRONG!!!
"I'm sorry Sir, but you'll have to come down to a branch and sign a form to get it put back on. We can't do it over the phone."
But I never asked for it to be taken off in the first place! The bank makes a stuff-up and I'm expected to waste my time and energy getting it fixed up.
Even making my displeasure clear to the bank manager at the branch where the accounts are failed to get them to fix the problem themselves. "Sorry, Sir, but there's nothing I can do." Well why the hell are you the bloody bank manager then?
Grrr.....
GP
GreatPig
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Okay, so I went down to the local branch and got the account added back to the profile.
No form to sign, no ID asked for: nothing that I couldn't have provided over the phone (in fact, I had to identify myself better on the phone than I did down at the branch).
I swear... the next time I'm forced to go to a branch, the only thing I'll be doing there is closing all my accounts and moving them to another bank!
GP
No form to sign, no ID asked for: nothing that I couldn't have provided over the phone (in fact, I had to identify myself better on the phone than I did down at the branch).
I swear... the next time I'm forced to go to a branch, the only thing I'll be doing there is closing all my accounts and moving them to another bank!
GP
GreatPig
Pigs In Space
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Good old NAB... I want to make one trade and have been sitting here with an hour-glass cursor at the login screen for the last 10 minutes. 
Server too busy it says. Cant the NAB afford better servers & bandwidth?
GP
Server too busy it says. Cant the NAB afford better servers & bandwidth?
GP
My question is why are you with the NAB in the first place. Having worked in their IT department before all the scandals happened I left after the lend lease scandal .
I would never put my money in a bank like that, I have worked with many bank around Europe and Asia and I can not remember of a place worse than the NAB.
I would never put my money in a bank like that, I have worked with many bank around Europe and Asia and I can not remember of a place worse than the NAB.
GreatPig
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Banking wise, because I have been for many, many years and now have too many accounts to be able to easily change it all.Fab said:
Online trading wise, I wont be as soon as I get a chance to find somewhere better!
Finally managed to log in and sell the share - at around 2% lower price than what it was when I tried earlier. Even through I know the order has gone through, Ive been waiting about 10 minutes now for it not to still show up in my outstanding orders list, and to give me the funds to be able to buy something else.
Which has also gone up nearly 2% since I tried to log in earlier.
They might be sorry for the inconvenience, but Id much prefer some compensation than their commiserations!
GP
RichKid
PlanYourTrade > TradeYourPlan
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GreatPig said:Good old NAB... I want to make one trade and have been sitting here with an hour-glass cursor at the login screen for the last 10 minutes.
Server too busy it says. Cant the NAB afford better servers & bandwidth?
GP
Interesting, having some trouble with the ComSec ProTrader feed as well, should be ok though.
etrade,
seems to work better ,then again I dont trade everyday,but when i do it always goes through.Open an account and then link it to your normal account
I know someonelse suggested that already so it must be possible.
Just dont expect them to give you information about their own site,but then you are happy with your own banker so that shouldnt pose a problem.
Good luck.
seems to work better ,then again I dont trade everyday,but when i do it always goes through.Open an account and then link it to your normal account
I know someonelse suggested that already so it must be possible.
Just dont expect them to give you information about their own site,but then you are happy with your own banker so that shouldnt pose a problem.
Good luck.
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Commsec's protrader seems to be down atm
At least the standard web version is up and running ok
cheers
bullmarket
At least the standard web version is up and running ok
cheers
bullmarket
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visual said:
I tend to agree. I only make a handful of trades each year and prefer to hold them long term. However I'm a daily regular in monitoring my stocks.
I've been with NOLT (NAB Online Trading) for years, but since the switch to Australian Investment Exchange Ltd in December its been downhill since. I remember the first week, it was hit and miss if you could actually log in. As I do a low number of trades, I was not happy when they prevented access to market depth, charts etc from the Casual account. They later reversed the decision and gave casual users access to charts.
But that was too late. Also being a ANZ customer too, I opened an etrade account. I only need to make two trades every 6 months or keep the total account balance over $10,000 to keep the standard service, including real time stock quotes and what I consider better research.
I agree with krisbarry in that the NOLT website is easier to read, but at the end of the day I'm getting better services for my money from etrade.
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