I have sold my shares of 50000 units in 2 partial order (10670 and 39330) on the 23 Jan and 24 Jan 08.
It seems that they have my order stuff up which resulting me not getting the settlement up (I only received the settlement for the selling of 10670 shares) until today even though I do not have any holdings of the share anymore.
Technically the shares have been sold.I called them up (I even spoke with the manager) but they keep on saying that they are awaiting the investigation from their back office for 3-4 days.
I am really really disaapoointed with the level of the service provided.What can I do in this situation ? Is that possible if I escalate this matter to ASIC for them to investigate it ? I am starting to lose my patience in this matter.....
Please inform me the best solution for this and the possibility of demanding a compensation for the inconvinience I had.
Thank you all