I am going to have a little rant here. Thanks for indulging me because I am thoroughly frustrated and cheesed off with my recent experiences with CommSec and you poor people are the ones I am going to unload on. No one, least of all CommSec will listen to my complaints – they ignore my e-mails.
I actually sat on the telephone for 55 minutes and fortyfive seconds the other day. Nobody answered and my ear hurts.
For eight years I have been a client of Sanford. For the most part their systems have been user friendly and the functionality of the website has been excellent. There client service was such that they always were immediately available and if not, made contact in a timely manner. In all, I was pretty happy with Sanford and their service.
Recently Sanford sold their broking business and client roll to CommSec. For seven days now I have been a ‘client’ of CommSec.
What an absolutely horrible experience it has been.
After having had the functionality of 20, 50 or unlimited market depth screens I now have a depth of ten (10) levels. Can you imagine how frustrating it is to want to strategically place an order into the list when a stock like NAB, BHP, FMG et al can move much more than ten cents in a millisecond. CommSec’s market depth of ten (10) levels in a circumstance like this is tantamount to being useless.
I keep numerous inter-liked spreadsheets with data pertaining to all my trades, holdings, account balances, profit loss positions etc. At any second, on any holding, on any sector and any cash position, in dollars or percentage terms, I know exactly where I stand. I reconcile these sheets on a monthly basis with data provided on my broker’s website. Not too difficult you would think! Not with CommSec.
CommSec’s page, which supposedly has details of my trading account, does not give a balance which includes cents – no big deal I suppose, but it does wrankle when I like to have the ‘T’s crossed and ‘I’s dotted in my records. Moreover it has not indicated what the amount of interest credited for January is. E-mails asking for that information have been ignored. I feel like screaming!
The account was previously operated by Sanford but they have handed it lock, stock and barrel to Commsec who apparently do not want to talk to me.
The intransigence of these people really does offend me. I am sitting here almost seething.
Adopting the behaviour of my username, I am not going to waste any more time with them; today I have arranged to transfer my funds to a higher interest bearing bank account and am embarking on a search for a new 'client friendly' broker.
Any advice as to where I might find a new 'client friendly' broker? Does one exist? Anyone?
Thanks for listening,
Ray (Tarry Not)