Can someone confirm for me what the law is (I know, just your opinion and not a lawyer etc) regarding returning faulty goods?
I have a faulty electrical appliance that failed the first time I went to use it yesterday. Bought it a couple of weeks ago.
Now, I know that the store / manufacturer has to refund / replace / repair it. But what I want to know is can they insist on a repair (which will take forever...) or am I entitled to a refund / replacement given that it was clearly faulty when I bought it?
The wording on the store's website (Big W) implies that they will repair only but I am thinking that maybe they have to refund / replace since it's brand new? Or that there would at least be a time limit on how long the repairs can take? I just want to arm myself with the facts as I'd rather avoid the repair option if at all possible.