My worst nightmares have been realised:
Apparently I placed an order on 6th Sep for 170000 CVI - I do not recall this. No contract note was received at the time.
Anyways, I should have not been able to place this as I have no line of credit.
At 16:31 yesterday, I received a contract note for 170000 CVI which I assume was for the original order which I may have placed 4 days prior.
I compained about this, and the stock was removed from my portfolio...but the money not returned. So I am still in debit.
I sold some other stock but the proceeds were eaten up by my false debt.
I spoke to the phone monkeys and they placed a manual buy order, while investigating. However, they placed this as a sell order and then corrected it by duplicating the buy order. So now I am further in debt, with more stock than I wanted.
Any ideas what I can do about this?