I came across this on Whirlpool, nice sense of humour, got sidetracked doing research into IIN. This guy Malone's got some great posts in there, this is an issue which politicians often abuse.
User #13083 2367 posts
>>>>>There is a lot of frustration involved in calling an ISPs tech support and finding that the call is routed to another country where the staff are either not able to fix the problem as a direct result of their location, or because the caller has trouble understanding the response due to a thick foreign accent.<<<<
This is a good point. But the location doesn't really get you what you need. There are Indian and Asian staff in my call centre, and I'm sure you don't want to talk to them.
Maybe we could get broadband choice to require reporting of the ethnicity of staff at the ISP? So for instance, they might have to classify staff as:
- Australian (maybe with number of generations since arrival?)
- Continental Europeans (may have to separate French too, I've never liked them)
That sort of thing. Then consumers could decide which ISP to choose based upon the sort of people they like dealing with.
Hey, while we're at it, being Irish, I'd rather deal with Catholics. That's important to me, because those protestant buggers just don't understand my culture. I'm sure some of the contributors to the thread wouldn't be happy with having Muslims answer the phone either. You have to be careful dealing with Muslims you know. So how about ISPs also list the religion of their staff:
- Other Christian
- Terrorist cult
To be complete, we should include sexuality too. I know that gays make some people feel a bit uncomfortable. Not me of course. In fact, some of my best friends are gay, so I'm not weird about it, ok. But seriously, isn't it terrible the way they are all so out there with their sexuality, pushing it in your face? I don't mind the discrete ones. What you do at home is your own business (except in Tasmania and WA). But we should include that in broadband choice too, to allow consumers to make truly informed choices:
- Heterosexual (conservative)
- Heterosexual (bit adventurous)
- Homosexual (discrete)
- Homosexual (regular Mardi Gras participant)
- Presently under the age of consent
I think you're on to something here. I'm sure with this information, consumers could really work out what they want, based on racial and sexual stereotyping, instead of actually having to decide if the service is any good.
posted 2005-Aug-6, 11am AEST