Hi all feel like a whinge.
My girlfriend is the head teller at the local Commonwealth Bank branch here in hicksville, just south of newcastle, and has just spent her entire lunch break talking my ear off about her latest run in with the area manager about the branches poor performance of late. Before I met my girlfriend, I would have thought that poor performance from a bank teller would have meant not giving out the right amount of money, or not balancing up at the end of the day, But all of the CBA's tellers don't just do that, they are salesmen to boot(not that they get higher pay for it though)
Pretty well every teller for the CBA has certain targets that they are expected to meet, ie how many home loan referrals they should get, credit card enquires, etc, etc. These sales targets for the "tellers" at the CBA are set by the head office and are the same for everyone, which is fine for the people working in the bigger branches, but for my girlfriend's branch, which has only 3 tellers, 2 of which are part time, these targets are basically impossible to meet. Blind freddy would be able to see that the reason that they cannot meet targets in this branch is because of the small amounts of customers that come through the door, not the incompetance of the staff in there. Unfortunately for my girlfriend, the head office doesn't see it this way. They expect her branch to sell the same amount of products as the busier branches in the city!
They are now starting to make life extremely difficult for her, and have come out and said that if they can't meet their targets, then the bank will have to find other people who can. There is no possible way to sell the same pensioners that are in the bank each week a home loan, or get them to sign up for a credit card, and it's now gotten to the point where she is thinking about leaving the bank before she gets fired(she'd be the 4th to quit this year out of 6 total staff in the branch), and the head office still doesn't think there's anything wrong with the way they are running the show.
I find it very funny that a bank that has spend the last 15 years driving customers out of the branches to use atm's, netbank, etc, has finally realised that people are more likely to sign up for other banking services whilst in the branch, not outside using the atm! They have driven most of the customers away from the branches, and now expect the "telling" staff to talk the few remaining customers that come into the branch into getting a home loan!
So folks if you bank with the commonwealth bank, especially in a quieter area, don't yell at them when they try to push a credit card application, or try to get you to switch your insurance, because they pretty well have to and their jobs are on the line if they don't!