I just received (via my email account) a survey invitation which could win me a $500 shopping card - although we know deep down we have a better chance of winning the first prize on Tattslotto .
The funny thing is I didn’t see the CEO saying “bribing”
people to get their views on how to improve things within there shops, when they have thousands of shareholders who (I maybe wrong) would be more than happy to have a say on what needs to be done to improve the bottom line!!
The first question asked is:-
Surely when the company is trying (as it should at all times and not just when you have lost a BILLION dollars and still hemorrhaging) to cut to the bone, (be what I feel) is a half baked attempt to look to be seriously trying to turn the tide. Why giving away (in my view wasting) $25,000 aimed at people who may not even have been in a Woolworths store yet get $500 for telling porky pies!! These are the fresh food people but with NO FRESH ideas…
A fortnight ago (in the local Woolworths store) I was going to purchase a packet of my favourite soup until I noticed it was a month out of date as were the rest of the dozen packets. I then went to the front desk to see the manager but I was informed he was off sick, so I asked to see the acting manager but she was off having lunch. So I kindly (as well as facetiously) asked if anyone was actually in charge and if so could I speak to them? she went off somewhere and returned with the acting-acting manager. After explaining about the soups he said he would have them removed and didn't even thank me for pointing it out. Since then I have been going to Coles now to do my shopping and noticed that their stores are cleaner, brighter and their customer service is much better.
Yes I am a dissatisfied shareholder and former customer.