I just started using ProRealTime through IG.
Everything's OK except the Order Book, which is supposed to display quantities (of bids and asks) - but it doesn't.
I phoned the help desk and we spent about an hour going through every possibility, but found nothing. They said they'd consult an engineer and call back, but they haven't.
I also e-mailed ProRealTime direct from the platform. A few hours later, I received an answer saying that the Order Book isn't meant to display that data!!! If this were true, the guy on the phone would have immediately explained that, and not wasted so much of his own time. But he was actually looking at his own version of the software and presumably could see the numbers there. (So, in other words, the e-mail reply meant "We have no idea what's going on and just couldn't be bothered".)
This is my very simple question (to anyone using ProRealTime via IG Markets):
In the Order Book, can you see the quantities (in the Sell and Buy columns and at Total Bid and Total Ask at the bottom of the chart)? (Or are the columns there just for decoration?) I just want confirmation of this.