They are located on Pitt St in Sydney - has anyone ever been, or bought from them online?
I went today again, to try to buy something over the counter. And again there was a long queue. I spent all my lunch hour in the queue and finally gave up and left. The queue was in the corridor, just outside their suite/office. I did manage to get close to the front of the queue, where I could peek into their office (there is frosting on the glass so not much visibility).
From what I could see, even if you make it inside, there is still a lot of waiting around, as I saw people inside just sitting there. My question is, and I apologise for my ignorance, why is there such a long wait? Don't you just go in, tell them what you want, pay for it, they retrieve it and give it to you?
Or is there some special process because it's gold/silver in there? Are there 100 super secure safes they have to go through?