Statement from Tiger Airways Australia
As of 11:00 pm on Friday, 1 July 2011, the Civil Aviation Safety Authority of Australia (CASA) has instructed Tiger Airways Australia to suspend domestic services until Saturday, 9 July 2011, whilst they conduct further investigations into two recent operational incidents.
Tiger Airways' services to and from Singapore are not affected and continue to operate normally.
Tiger Airways continues to cooperate fully with the industry regulator and safety underpins our operations at all times.
The airline is currently working with the safety regulator to achieve a satisfactory outcome to its investigation at the earliest opportunity, as was achieved with the recent Show Cause Notice. Tiger Airways has fully complied with the conditions required by CASA as a result of this process.
In the meantime the airline is doing all it can to minimise passenger disruption, especially for passengers who are travelling this weekend and over the next week.
Customers with bookings within Australia between now and 6:00 am on Saturday, 9 July should not travel to the airport. They will be offered a full refund or credit for deferred travel.
Tiger Airways will be providing regular updates via its website (www.tigerairways.com
) as well as through the media. The next update will be at 3:00 pm AEST Saturday, 2 July 2011.
The airline apologises for any inconvenience to its passengers. Tiger Airways is committed to resolving the issue, assisting CASA and to resuming services as soon as possible.
Please note: Tiger Airways' call centre is experiencing a high volume of calls at this time but the airline has added extra agents to help field the volume of calls.
Passengers are advised to monitor the website as it will be updated regularly throughout the week with further updates.