I don't quite understand... did they send a reply to you, ie any comminication at all, or just replied a blank email?
Originally Posted by Julia
Don't pay the Invoive. Write or email the repairer;
Three days later the chlorinator died. All pool shops closed. Managed to get the pool builder to put in new chlorinator. Asked him to pull out the new timer before dumping old chlorinator. He did so, and snorted when he looked at it, saying it was absolutely not new, just newer than the failed one!
At that stage I hadn't received the bill but this arrived a couple of days later.
Cost of 'new' timer $181, plus $70 for service call and $40 for labour.
You did not supply me with any User Instructions and Warranty information that should have come with the new timer. I have since learnt that the timer is NOT new as you say on your Invoice.
I am desirous of you to acknowledge that you will withdraw the Invoice upon return of the timer because you didn't phone back as I specifically required you to do (and you are required in law to do) before making your house call, and the timer you installed is certainly NOT new.
I require your responce within a week. If you don't reply within one week, I will be filing a complaint for unlawful entry and interference with property and fraud, to rescind your invoice and recover any other costs or damages that may be determined in the meantime to be consequential of your 'work' and unlawful entry to my property.
That should get a response!
In the meantime put the 'new' timer aside somewhere safe and secure... because if this dude comes unannounced once he may do it again to recover the disputed part if he thinks it will be evidence of fraud in a court.
Then double check to see if the workmanship looks professional and whether he moved anything else on the pool or else where on your property and what effect that had.