Gday everyone, having a small problem at the moment with a transaction I made in mid October. I requested a business to do a service on my block of land and before the results were to be given I of course had to pay the bill. I was given the account number to do a direct deposit and I sent them a copy of the transaction etc.
Shortly afterwards I was told I paid into the wrong account, after checking the emails of the numbers that they had given me I had not made the error it was theirs which I pointed out as they had given me the incorrect details So I have had to recall the money and no apologies were offered by them and have refused to pay them again until my money is returned less the recall fee as well.
Anyway I have recalled the amount and my bank said there is no guarantee of my money being returned as if my money went into a private account into another institution, they can request it but if the person refuses to hand over the money then there is nothing anyone can do. Does this sound right?
Anyway apparently the deadline for my request is in another 10 days, if it is not returned I am not sure which direction to go in. Do I chase up the other institution which I believe would possibly be a waste of time, or I am considering making a complaint to the office of fair trading to the company that gave me the wrong info which I have all the evidence in my emails.
I would imagine I am not alone in this situation and was hoping somebody with a similar experience may have some advice or info.
But the question I raised earlier in regards to the banks not able to return it if the customer says no, I just cant believe that. If anyone could shed some light on that one, it would be appreciated.
I am Qld so not sure if different states make much of a difference in regards to business practices.