Anyone trades with IG market here? Any chance you have noticed that the low of the day for WBC stated on the IG platform (DMA) was wrong on 8 October 2009.
What happened was I had an open position on WBC with a stop loss of 25.19, which was closed off at 25.17 on 8 October 2009. When I looked at the IG platform on the day, it clearly showed the low of the day was 25.37. This gave me the false info that my WBC position was still open thus I did not open a new position as intended. When I called the trading desk to confirm later, the IG staff told me the low of the day was in fact 25.10. However when I pointed out the price showing on the platform was 25.37, he checked it out and was also surprised at that. When I asked him to confirm my position he told me he will call me back within 5 mins. That call never came and I made a second call an hour later. The IG staff (different person) also confirmed that the low of the day showing on the platform was 25.37. He also told me to wait for the first staff return call. Couple of hours passed and no call still from them. I made a third call and this time a third IG staff finally confirmed that they will not reinstate my WBC position. I would have open a new position on WBC if I had known they were not going to reinstate my initial position. Guess I was naive to think that they will in the first place...as I thought they would have to honour the price stated on their platform (i.e low of the day was 25.37 and my stop loss wont be hit at that)
Couple of days later my IG account manager called me to resolve the issue. This didnt help at all as he insisted the low of the day for WBC was 25.10 and at no time was it showing as 25.37 on their platform. And he asked for a sceen shot for that. Obviously I do not have any screen shot.... Needless to say I was really pissed off by the whole issue.
Any chance I could bring this issue further?