The ex Mrs Burns had over $500k in a term deposit with the NAB -
They rolled it over for 12 months at the insulting default rate of 2.4%
I found out about it a month later, rang them and said change it and put it in for 90 days at a decent rate, got 4.2 or thereabouts.
3 months later my ex goes to the bank to see whats happened as she had a note that the TD had expired and was told it was still in for 12 months at 2.4%
I hit the roof and called them, of course no one can remember the conversation, so I told them to close the account and we took it next door to the CBA.
Because we closed the account early we get ZERO for the 3 months they had the money.
I'm working with the bank manager at present but I will take it to the district manager then the state manager then to Crikey and any other media that will listen.