I am amazed.
On the way home today I called in to the local National Pharmacies chemist to purchase some Sudafed (sinus relief).
There was nobody ahead of me at the counter, I asked for the product, was told I need driver's licence identification, went back to the car at the front door and got the licence.
After about a minute I was asked if I would wait or call back, I said wait and was handed a piece of paper with a number on it. The person who took the details then passed them to one of four people at the next counter behind her.
While I was waiting another person asked me if I was being served.
Nine minutes later the person behind the second counter placed a small tray on the counter in front of her where it stayed for a couple of minutes.
Another person from behind the counter then walked around to the front of the counter and called my name (I was one of only two customers).
This person then asked me if I knew what this product was for and if I had used it before etc.
I asked why it takes so long and was told that "it's because we have to enter it in the computer"
She then directed me to another person at the cash register, $12.99 and twenty minutes later and I was on my way.
All up I had to deal with four people (not including the person who asked if I was waiting).
I counted eight people who seemed to be employed at this chemist, bear in mind that this is a small chemist in a country environment on the edge of suburbia (Blackwood).
I am sure that there may be times when they do get busy but you don't need to be Einstein to work that one out.
I cannot ever recall seeing such a level of incompetent inefficiency, how on earth does a business like this survive especially in the current economic climate.
The whole process looked like a merging of Yes Minster and Fawlty Towers.
Businesses like this deserve to go bust.