Just wondering if there is an Airline Ombudsman or anyone else who fields complaints about this industry?
Long story short, Jetstar has really pissed me off
Originally we had straight through flights from Sydney to the Whitsunday Coast (Proserpine) and visa versa on the way back.... Anyway today we get a call today saying that they are putting in stopovers at Brisbane there and back, with a 4 hour wait in between flights... OK thats an inconvenience but I suppose I could handle it...
But then, get this, they say 'oh on the way back your flight is leaving from Hamilton Island now, not Proserpine'....
Of course the first thing that comes to mind is that Hamilton Island is off the mainland which means that not only is it further out of our way but we will also have to catch a boat across to Hamilton, which costs money, $106 in fact.
I asked the person from Jetstar if I could have their customer relations number only to be told that they don't have one, either that or they can't give it out. Where does this leave customers?
Surely they can't get away with this so easily? I sure as hell am not going to let them!!!
If I can cause them even half the trouble they are trying to cause me during my upcoming holidays then that would make me happy.
Thank you for your help in advance guys, much appreciated.
Don't Do it, Don't fly JetstarMagda Szubanski eat your heart out.