Just wondering if anyone has performance issues with their online trading access.
I've been using NAB so far and have had major problems with it on occasions. While a lot of the time it is acceptable for investment trades (ie. where speed isn't really important), it also regularly goes to the dogs, sometimes to the point where it's simply impossible to even log on. On other occasions, when I can still log on, it can take up to 5 minutes just to bring up a new screen - eg. to change from the market depth screen to the order screen.
To help with this I usually have multiple tabs in Firefox on the site with the various pages already loaded (when I'm looking to trade), but even then entering and confirming an order can leave the old hour-glass cursor on the screen for minutes at a time. If prices are changing quickly, by the time I can confirm my order the price has probably already moved beyond it.
On other occasions again I've had the situation where my orders don't appear to even get into the trading system - either that or the Website displays are considerably behind the time. For example, I might enter an order to sell at the current bid price, with sufficient volume that my order should go straight through (and normally would), but will then see it sitting in my open orders list with the status "active in market". However, refreshing the market depth doesn't show my order there at all. I've had this situation go on for 5 or 10 minutes, at times showing my "active in market" open sell order still there yet no sellers at all showing in the market depth at the price of my order. I'm thinking it might be a problem with the Website display though, since on one or two occasions the highest bid actually dropped while my order was still showing that way yet some minutes later it went through anyway at the price I'd specified (with a limit order).
Naturally, these problems always crop up at the most critical times, like last week when prices were dropping quickly.
This NAB account is for my investment trust. For my share trading operation, I'm opening an account with HSBC Online Stockbroking. I hope that doesn't have similar problems. The way it is now, I think the NAB system would be pretty much unusable for regular trading. Half my dough could end up going down the toilet while I'm sitting there with an hour-glass cursor on the screen!