I recently was in an accident that was 100% the other driver's fault (old lady coming out of a driveway without looking and attempting to drive the wrong way down the road.) She is covered by RACQ Insurance which paid the $10k repair bill for my car, but is ignoring my claim for $500 for a rental car for the two weeks my repairs took. OK it's great that she was insured and the repair bill was paid, but as the victim shouldn't all my costs be compensated for? (Not to mention all the time and hassle it's cost me, but I've made no claim for that.) Any experts out there who could give me some idea please?