Westpac Broking Platform Problems - Off to a bad start

[constable]

westpac broking has totally crashed had trouble placing orders this morning ,now cant even get back onto their site. Their phone lines are overloaded as a result so good luck trying to manually adjust your order.
nice one westpac :banghead: :banghead: :banghead:

[nioka]

westpac broking has totally crashed had trouble placing orders this morning ,now cant even get back onto their site. Their phone lines are overloaded as a result so good luck trying to manually adjust your order.
nice one westpac :banghead: :banghead: :banghead:
Having the same trouble B nuisance????????????

[nioka]

Having the same trouble B nuisance????????????
If there is an adi follower on line can you give me an update please ?

[Dukey]

Nioka - ADI at 86c - about 300 000 shares according to comsec - no announcements (yet!)
-dukey

[alankew]

Nioka re ADI bid is 86 offer 87 do you need anything else

[nioka]

Nioka re ADI bid is 86 offer 87 do you need anything else
Thanks for your help. Westpac still down. Looks as if ADI is going OK so I will sit and wait.

[3 veiws of a secret]

Westpac users are your pages turning every 3>4 mins -boy am I pissed off! wasted day of frustrations ....................

[constable]

was until 5 seconds ago , lost their server again looks like , seriously consider switching after this debacle! :mad: :banghead: :banghead:

[nizar]

was until 5 seconds ago , lost their server again looks like , seriously consider switching after this debacle! :mad: :banghead: :banghead:

i still cant log in :banghead:

[Kauri]

Had it up for about 20 mins, but now Pestpac is down again.. :mad:

[3 veiws of a secret]

I thought it would be down again........bloody page stuck in a time warp! Jestpac,Bestpac,Festpac,Guestpac,Nestpac or whatever ,still not depressed but neither impressed.

[constable]

i dont want to jinx it but am starting to get quotes refreshed now from "prickpak

[3 veiws of a secret]

i dont want to jinx it but am starting to get quotes refreshed now from "prickpak
Well "constable" you must be shivering your dingle dangles in Ballarat ,and with Westpac playing joker in the pack how do you cope! Happy trading the wheel is turning with Westpeck

[nioka]

I thought it would be down again........bloody page stuck in a time warp! Jestpac,Bestpac,Festpac,Guestpac,Nestpac or whatever ,still not depressed but neither impressed.
WRECKpac as far as i'm concerned today.

[3 veiws of a secret]

WRECKpac as far as i'm concerned today.

I like it when they cover their arses and ply this clause "For assistance call 13 13 31"

Pity at the # the telephone just rings and rings............... In fact I have a 5 orders and trying to find out if they have been bought sold,or !!!!!! who is responsible if I want to cancel amend the orders(no doubt its an act of God) ....perhaps I'll wring the above #

[constable]

Well "constable" you must be shivering your dingle dangles in Ballarat ,and with Westpac playing joker in the pack how do you cope! Happy trading the wheel is turning with Westpeck

yep , got the fire going ....... mmm nice and warm now .
kicked out of Pakdup again feeling totally at the mercy of the market! only got a couple of stocks in the mix at the minute gdn and jpr the others long term, still not the point was looking possible trades on 6 others. This is going to cost them plenty ...on the phone now seeing if they are prepared to give their customers an extra contra day .

[3 veiws of a secret]

Westpac telephone is ok GREAT news!!!!!see I'll keep the masses informed !.....sorry my humour is pretty droll today......................

[rub92me]

:eek: Switch to E-trade. Great online reliability! Professional telephone service! ;)

[bowser]

If you need live quotes 3 views goto etrade's homepage and use the quote field in the middle of page at the top. It doesn't require a password since their upgrade saga...

https://www.etradeaustralia.com.au/application/index.asp

[3 veiws of a secret]

:eek: Switch to E-trade. Great online reliability! Professional telephone service! ;)

Thanks for the advice but when I travel abroad I like to pull the punches from overseas ,also my business banking ,and UBS Cash management all fits like a glove-OK not today but in general.

[constable]

If you need live quotes 3 views goto etrade's homepage and use the quote field in the middle of page at the top. It doesn't require a password since their upgrade saga...

https://www.etradeaustralia.com.au/application/index.asp
this is fantastic thanks :)

[3 veiws of a secret]

this is fantastic thanks :)
I understand ,but being an active little trady ,it serves little purpose if I want to act.Otherwise thanx,I normally get rsi when i flick screens today is healing day of sorts!
Also the online service is working but not fast enough for me to sanction trades,hope it makes sense.

[constable]

Pacdup seems to be back , wont hold my breath tho!

[3 veiws of a secret]

Pacdup seems to be back , wont hold my breath tho!

cooking on gas...........No use in hanging around as they day............

[nizar]

westpac up now,
but there seems to be an error in the price movements

eg. AIM 21.5c up by 2c it says??
ZFX 16.15 down by 5c it says??

WTF is wrong with this broker???!! :banghead:

[3 veiws of a secret]

westpac up now,
but there seems to be an error in the price movements

eg. AIM 21.5c up by 2c it says??
ZFX 16.15 down by 5c it says??

WTF is wrong with this broker???!! :banghead:

I thought I saw WPL up 88 cents .....but good news WBC has blown another gasket .....my CTX page is taking ages to turn over!

[constable]

lost pacdup up again ...... :banghead: , fortunately i'm up today , can imagine there are people who have bled over this today.

[3 veiws of a secret]

Actually what I've noticed is that Westcrap switches on and off on the hour elect!

[3 veiws of a secret]

Constable /Nizar oooops back on ................Apologises WBC!!!!!!

[3 veiws of a secret]

Any Westpac traders experiencing online difficluties?

[Kauri]

Yep...down and out for last 15 mins..

[constable]

unbelievable :banghead:

[3 veiws of a secret]

Yep...down and out for last 15 mins..
Boy am I Frigging pissed off! BIG TIME!

[3 veiws of a secret]

unbelievable :banghead:
Constable are you solely tube and clip or Quickstage?

[Rough_Trade]

Same here :mad:.....

[constable]

Constable are you solely tube and clip or Quickstage?
kwikstage and aluminium , try to avoid tube and clip as it is laborious and not many of the guys have the experiance in it!

[3 veiws of a secret]

Bingo all fired up! steam engine got the pistons cranking over :mad:

[KIWIKARLOS]

a couple months ago my online broking company changed hands. In the few days after changeover i had all sorts of problems accessing my account.

I faxed a letter to the trading service provider saying that i had made numerous calls, and had continual problems and if i incurred any significant losses due to their failure to provide the service i paid for i would seek further legal advice.

After they recieved that i reakon i had about 10 calls that day from them making sure everything was working fine :)

until then i would have to wait like 30 mins to get through to a operator who couldn't do anything to solve the problems.

[3 veiws of a secret]

a couple months ago my online broking company changed hands. In the few days after changeover i had all sorts of problems accessing my account.

I faxed a letter to the trading service provider saying that i had made numerous calls, and had continual problems and if i incurred any significant losses due to their failure to provide the service i paid for i would seek further legal advice.

After they recieved that i reakon i had about 10 calls that day from them making sure everything was working fine :)

until then i would have to wait like 30 mins to get through to a operator who couldn't do anything to solve the problems.

aaaaa but Westpac have just invested in a tuning fork .......! Xmas present from moi!

[Ken]

i had some probs....


westpac share price down accordingly.....


errrr

[3 veiws of a secret]

Westpac keep throwing the curved balls at us ......... :pc:

"The Westpac Broking website will be unavailable from 8pm AEDT, Friday 17 November to 8pm AEDT Saturday 18 November. We apologise for any inconvenience this may cause but invite you to visit after the upgrade is complete."

[clowboy]

As per my other posts.

Westpac suck.

Time to move, and don't buy their shares.

[nizar]

Westpac keep throwing the curved balls at us ......... :pc:

"The Westpac Broking website will be unavailable from 8pm AEDT, Friday 17 November to 8pm AEDT Saturday 18 November. We apologise for any inconvenience this may cause but invite you to visit after the upgrade is complete."

LOL yeh tell me about it.
My etrade should be up and running by next week.

[3 veiws of a secret]

Nizar SHAME ON YOU! You'll be missing the Westpac panto' .......logged on to place some trades up on saturday 8.30pm .....and guesswhat!

"The Westpac Broking online service is temporarily unavailable. We are working to have our service restored as soon as possible. If you wish to place a trade you may call our Trading Room on 13 13 31 Monday to Friday, 7.00am - 7.00pm AEST"

I think its back to watching Nick Park's "Chicken Run" for the 3rd time!

[constable]

Once again an hour before the open westpac broking self implodes. :banghead:

[nioka]

Once again an hour before the open westpac broking self implodes. :banghead:
And an hour after opening I'm still having trouble with both the banking and broking ???????? They are close to losing a customer.

[Out Too Soon]

So here we go again, lets just take monday off Westpac obviously does. :banghead: :banghead: :banghead: Even online banking is down.
If Pestpac broking just works long enough so I can get out of debt I'll be off to Commsec or someone so fast.

[nizar]

lets just take monday off Westpac obviously does. :banghead: :banghead: :banghead:


LOL, haha, Great call there!

[Out Too Soon]

:banghead: @ least online banking tells you it's offline, broking worked (slowly for about an hour) then all of a sudden "page unavailable" & has been since, no explanation as per usual.
If GTP keeps falling I'm gonna so be sp#wing. No stop loss & now I can't place one, big corporations should be made to listen to their own hold music for an hour a day. :banghead:

[nioka]

So here we go again, lets just take monday off Westpac obviously does. :banghead: :banghead: :banghead: Even online banking is down.
If Pestpac broking just works long enough so I can get out of debt I'll be off to Commsec or someone so fast.
The problem is that I switched to Westpac from Comsec after a lot of problems there. ( and I switched to the Com from Nat ) Bl***** banks, the customer is, to them, just one of the things they have to put up with. We must not interfere with their profit.

[Out Too Soon]

The problem is that I switched to Westpac from Comsec after a lot of problems there. ( and I switched to the Com from Nat ) Bl***** banks, the customer is, to them, just one of the things they have to put up with. We must not interfere with their profit.

That's what worries me, I thought I was fooling myself to think I could solve my problems by going to another bank. :banghead: :mad: :mad:
I'm sure the banks r all laughing!! hahaha! take your business elsewhere, hahaha, there just as bad as us! :mad: :banghead:

Hey Joe! we need a smiley with steam coming out of ears.

[3 veiws of a secret]

I'm sure the banks r all laughing!! hahaha! take your business elsewhere, hahaha, there just as bad as us! :mad: :banghead:


I did some bricklaying at one of the NAB directors houses some years ago in Camberwell and the reply to me was "ELECTRONIC TRANSACTIONS !!!" So I concluded as we all would "customer? what customer?" even if they pull out the money and shuffle down the street you still do transactions!
He went on to tell me how the UK are so backward and this and that .....yet my friend brought out his family this August for their holidays and he was amazed as to how I was trading at home in my office!

[nioka]

I did some bricklaying at one of the NAB directors houses some years ago in Camberwell and the reply to me was "ELECTRONIC TRANSACTIONS !!!" So I concluded as we all would "customer? what customer?" even if they pull out the money and shuffle down the street you still do transactions!
He went on to tell me how the UK are so backward and this and that .....yet my friend brought out his family this august for their holidays and he was amazed as to how I was trading at home in my office!

It is electronic transactions I can't do today.

[Out Too Soon]

Pestpac would seem to be working again, I was able to amend a conditional order, mind you there was a time last week when conditional orders were available but normal orders weren't. :banghead: Of couse they charge more for a conditional order. :mad:

[constable]

Just got off the phone to the complaints department they were happy to give me an extra three contra days on my 3 a/cs (i dont have to pay for any shares ive bought for 6 days) as a form of compensation for their recent systems failure(s). Still happy to keep them onside at this stage because im not sure their are many sites that offer as much as what they do in reguards to availabe research and market data. However they still have a long way to to prove their reliability, i hope they can!

[nizar]

Looks like we are down again this morning 10mins before the open :banghead:

I wonder what time they will open up 2day? :banghead:

[Out Too Soon]

Constable I find their market research handy when I bother to use it but it's pretty stock standard available info. What I find hard to fathom/use is there portfolio page, the only time it makes any sense is if you stop trading for a week. I use ASXs' free portfolio/ users page so I can keep track. With all the trading I've done in the last month & with all the hiccups & crashes at Pacdup I'm worried they've lost my gains in a glitch & I've got no way of checking without as I said, stopping trading for a week. :banghead:

[constable]

Constable I find their market research handy when I bother to use it but it's pretty stock standard available info. What I find hard to fathom/use is there portfolio page, the only time it makes any sense is if you stop trading for a week. I use ASXs' free portfolio/ users page so I can keep track. With all the trading I've done in the last month & with all the hiccups & crashes at Pacdup I'm worried they've lost my gains in a glitch & I've got no way of checking without as I said, stopping trading for a week. :banghead:
i keep a running tally every trade is recorded + or -. I too find their contra system an absolute mystery and have had to call to find out what's owed, when . Usually find im ahead by several days.

[spottygoose]

Constable I find their market research handy when I bother to use it but it's pretty stock standard available info. What I find hard to fathom/use is there portfolio page, the only time it makes any sense is if you stop trading for a week. I use ASXs' free portfolio/ users page so I can keep track. With all the trading I've done in the last month & with all the hiccups & crashes at Pacdup I'm worried they've lost my gains in a glitch & I've got no way of checking without as I said, stopping trading for a week. :banghead:

Out too soon, I have had a bit of a look around ASX site for the free portfolio could you steer me in the right direction. I am with Westcr*p too and it bugs me too.

[Out Too Soon]

Out too soon, I have had a bit of a look around ASX site for the free portfolio could you steer me in the right direction. I am with Westcr*p too and it bugs me too.

Just register for MYASX then go straight to watchlists & away you go.
My system is, as soon as I rx an email confirmation of an order from Pestpac I update my portfolio watchlist on MYASX, I was lucky to have stumbled on it 15 months ago when I started trading. :)
TRYING TO TRADE USING WESTCR*PS SYSTEM IS LIKE TRYING TO CATCH FISH BY HAND :banghead:
You can have up to 20 watchlists, (with MYASX) so as well as your portfolio you can have lists of stocks you use to own & lists of stocks you are interested in. Dead simple to use & totally no strings attached. It's in ASXs interest to have ppl trading shares so they provide this great free service. I would be totally lost without "MYASX". :)

[spottygoose]

Cheers Mate - they should pay you for that work and I should get a free set of steak knives! Seriously, much appreciated am on my way to register.

[nioka]

i keep a running tally every trade is recorded + or -. I too find their contra system an absolute mystery and have had to call to find out what's owed, when . Usually find im ahead by several days.
I have the same problem. I have been told you can opt out of the contra system with them and settle using BPay. If you trade most days it is almost impossible to draw funds as they contra the oldest credit first.

[clowboy]

Seems like there are many happy customers at westpac.

I don't think a mathematical genius would even be able to dechiper the portfolio pages of most westpac users here.

[clowboy]

Just had a look at the asx portfolio tool and not sure how that is going to show you if westpac have stuffed up or not???

It does not show past trades etc? Does it?

I find I have to do a lot of checking up on my ledger balance to make sure they have added it up porperly. It is really more hassle than it is worth.

Oh Well soon enuff I should be with a new provider.

Just don't like comsec's limit of 7.5k credit for non-top stocks.

[3 veiws of a secret]

Just got off the phone to the complaints department they were happy to give me an extra three contra days on my 3 a/cs (i dont have to pay for any shares ive bought for 6 days) as a form of compensation for their recent systems failure(s). Still happy to keep them onside at this stage because im not sure their are many sites that offer as much as what they do in reguards to availabe research and market data. However they still have a long way to to prove their reliability, i hope they can!

Well I thought yesterday I fluffed up on my timing of accounts.I forgot to ring my cash management a/c @ UBS ,where the cut off time to transfer money (without extra costs) is midday.So I rang Westpac and they where kind enough to advance me a days credit. Not much I know but like me I do multiple trades per day ,each transaction would have cost me $75 penalty on settlement day. I can live with their generousity.................
Now back to bitching on monday....I'll scratch their bloody eyes out if I see those penalty payments on my accounts! G'nite from a tired trader its taken hours to solve the accounts for this week.................... ooooh saw the mention re Portfolio tools .......geeeee talk about simple tools....too much frigging around ,I get tired when computershare send me documents in the post and I have sold the share after holding them for 24 hours or less.....I suppose the extra paperwork keeps my fires burning!

[constable]

Well I thought yesterday I fluffed up on my timing of accounts.I forgot to ring my cash management a/c @ UBS ,where the cut off time to transfer money (without extra costs) is midday.So I rang Westpac and they where kind enough to advance me a days credit. Not much I know but like me I do multiple trades per day ,each transaction would have cost me $75 penalty on settlement day. I can live with their generousity.................
Now back to bitching on monday....I'll scratch their bloody eyes out if I see those penalty payments on my accounts! G'nite from a tired trader its taken hours to solve the accounts for this week.................... ooooh saw the mention re Portfolio tools .......geeeee talk about simple tools....too much frigging around ,I get tired when computershare send me documents in the post and I have sold the share after holding them for 24 hours or less.....I suppose the extra paperwork keeps my fires burning!
As frustrating as its been these last two weeks their staff have been very quick to offer compensation in one form or another. I guess they have copped plenty for the system failure. Any rate its good you had a win with them and i know what u mean by the paper work.....out of the mailbox and into the fire up here in old cold ballarat!

[bigdog]

Westpac Broking problems again today

Nothing seems to be working right now!

Like hung!

[breakeven]

can't get into my account at all, just not good enough!!

[noobs]

Westpac are really starting too p@$s me off!

These guys were so good up too a couple of weeke ago!

You would think they could get it right after a weekend to test the system!

[3 veiws of a secret]

UNBELIEVABUBBLE!!!!!

[clowboy]

Nice kool day today in perth (at least so far)

So I can walk over to the bank at lunch and get that comsec paperwork signed

[constable]

I am furious. This is an absolute joke how the hell can anybody seriously expect you to day trade with a joke of a system like this. If you can get onto the site it takes 5 minutes to refresh your screen! I've missed the open, i cant place any trades and if i want to find out anything reguarding how my existing orders are going it takes 10 minutes to get thru to an operator.
Ive seen camiras more reliable than westpac broking.

[3 veiws of a secret]

Nice kool day today in perth (at least so far)

So I can walk over to the bank at lunch and get that comsec paperwork signed

Don't be silly Comsec are reliable! Over hear @ Westpac you get a laugh with frustration stapled to it!

[3 veiws of a secret]

I'm IN!!!! BYE

[bvbfan]

Nice kool day today in perth (at least so far)

So I can walk over to the bank at lunch and get that comsec paperwork signed

Make sure you print the relevant doc's you need, most branches won't have it ready and will take 20mins for them to do it, if they will do it at all.

All you need to print is the forms at the end that you need to sign.

[3 veiws of a secret]

If anybody is trading ORI today the screen @ Westpac has some very odd prices!!! becareful! Caveat emptor as they say!

[3 veiws of a secret]

I've dashed out to buy some rolls at the bakery ( they went up 5 cents today!!) Banked a cheque ,dashed to the post office ,drove to get 18 shovels of brickie sand got back ...Westpac still twiddling their thumbs......I must be bloody mad for rushing!

[Kauri]

BESTPACup and find another broker is at it again... :banghead:

[constable]

same :banghead:

[bigdog]

Now 6:00 PM and not going anywhere!

[nizar]

Just don't like comsec's limit of 7.5k credit for non-top stocks.

What do you mean by credit?

[bigdog]

Westpac down and out again

[nioka]

Westpac down and out again
Yes. And I was in the middle of trying to trade ADI as I'm expecting bad news there. This could cost big dollars. TOYOTA (bugger)

[Out Too Soon]

I guess I'm the last person still using Pestpac, pointless complaining yet again I suppose but after being down last Friday & Saturday for "maintenance" you'd think everything would be working fine now. :banghead: HAHAHAHAHAHA!!!!!!! :banghead:

[constable]

I guess I'm the last person still using Pestpac, pointless complaining yet again I suppose but after being down last Friday & Saturday for "maintenance" you'd think everything would be working fine now. :banghead: HAHAHAHAHAHA!!!!!!! :banghead:
no! im still here as well..apparently they just rebooted their servers, "only a minor issue"
yeah we'll see about that.

[clowboy]

I still have my account with about 7 open posistions, but as the wind down that will be it for me. to much lost money traing with westpac.

[bigdog]

I m having problems with Westpac broking this morning where I am forced to login again after I select another form to view

This is happening for both Firefox and MS Internet Explorer

I have three applications logged on (Firefox, IE and Quotetracker)
-- maybe this is the problem

Are there other users have the same problem of being forced to login again?

[nioka]

I m having problems with Westpac broking this morning where I am forced to login again after I select another form to view

This is happening for both Firefox and MS Internet Explorer

I have three applications logged on (Firefox, IE and Quotetracker)
-- maybe this is the problem

Are there other users have the same problem of being forced to login again?
I've had no problems with westpac today using internet explorer.

[aussiepipe]

You can't have quotetracker on while you are logged in to westpac broking. They don't allow multiple log ins.

I stop quotetracker from logging in when I log into westpac.

Cheers
Scott

[bryaneasy]

Wow I didn't realise so many people have had bad experiences with Westpac Broking. I was previewing orders on August 14th last month and their stupid system had put an order through for me which I strictly did not submit, I checked my e-mail the next day to find out a contract had gone through - I mean wtf is this...

I have a e-mail from their system which has a contract price of 20000 BBP shares at 0.50c yet in the attached contract it has the share price at 20000 BBP @ 0.495c I asked them why there was a price discrepency between the e-mail subject price and the contract price and they gave me some answer (which I think is BS) that their system rounds the price to 2 decimal places.

I was wondering if any could help me by just posting or pming me or e-mailing me at bryaneasy@gmail.com some trades around August 14th 2008 where the e-mail subject price of a contract is more than 2 decimal places. If I find out they are lying to me I will be taking them to court definately.

If anyone could please help me that would be great because when I get back to Australia in December I will be seriously thinking about taking these guys to court I just need to grab some solid proof. Also the other day I was on their broking page and I didn't click any buttons and it took me to their futures section on the website.... very buggy and their stupid system has cost me $8000....

-Bryan