What's wrong with E-Trade this morning?

[imajica]

I keep getting this error message

SQL Server does not exist or access denied


what the hell does this mean? is it routine maintenance?

[scranch]

get the same message trying to log on through directshares.
Brian

[brerwallabi]

Hmmm both the new site and old are down, this time it looks like its Etrade not the ASX.

[Tekmann]

this time it looks like its Etrade not the ASX.

I not with eTrade, but can confirm ASX is up, as my Commsec Protrader is up (and stable for a change)...

[scranch]

My directshares/etrade still down.
My vbroker/sanford site o.k.
Brian.
Looks as though the only way to be sure is to have 2 brokers.

[bowser]

My directshares/etrade still down.
My vbroker/sanford site o.k.
Brian.
Looks as though the only way to be sure is to have 2 brokers.

Agree, e-trade has been nothing short of pathetic lately.

[GreatPig]

Looks as though the only way to be sure is to have 2 brokers.
But that doesn't help if you need to sell a share you bought on Etrade. I don't think you can just sell the share via a different broker - or maybe you can??

GP

[scranch]

Get a security message now saying may have difficulty accessing site,to close browser,put url in manually.Get same message.
Gives phone No;1300 658 355 for friendly assistance team.
Brian

[kennas]

But that doesn't help if you need to sell a share you bought on Etrade. I don't think you can just sell the share via a different broker - or maybe you can??

GP

Not if it's broker sponsored, like with Margin Lending.

This is a joke really. I can't get on either. Same messages.

[scranch]

GP
Ypu are right,sorry,I was thinking about buying.
I have one I am watching at the moment in case I need to get out,but it should be pretty safe for a while yet.
Maybe a case for conditional stop loss.
Though wouldn,t help if you wanted to sell to take a price.
They may have it fixed before market opens.
They haven't outsourced to India have they?
Brian

[muddywaters]

and the friendly customer service team line is engaged big time.

[kennas]

Anyone got through to the 'friendly team' for an answer?

[Happy]

It really stuffs me up.
How are they going to compensate us for this?

Probably with e-mail letter after a week or so -

Sorry we are so late with answer, but we've had difficulties with our server
:banghead:

[dubiousinfo]

This reeks of underplaning & underinvestment.
At the very least, addition call centre staff could have been trained & on standby for exactly this sort of situation.
When was the last time you saw a system & server upgrade go through without a hitch?
:banghead:

[kennas]

Class action anyone?

YT's training to be a lawyer........

[hypnotic]

Yeap definitely not happy...

I want my HSBC broking back.......... it NEVER went down like this..

Not a happy e-trade!!! Not happy.

Might find a new one soon... i don't find the site al that friendly anyway...

I second that kennas.. lets give YT some practical experience ;)

Hypnotic

[Basilisk]

I was actually using the old etrade site this morning checking market depth.
Looks like someone decided to reboot the system hoping that would fix the problems with the new site. :banghead:

While I'm waiting, I think I'll send some colorful emails to etrade international and ANZ. Wont do any good, but it'll make me feel better.

Anyone holding ETR (Etrade), counting the lost commissions? :eek:

[sinic]

It is unbelievable that you have to check out forum sites to find out what is happening at etrade. All phone lines permanently engaged. User friendly messages when trying to access their website such as " SQL SERVER does not exist".

Lucky I have not burnt bridges with alternate brokers. Also one needs to keep a decent CFD account active which enables one to hedge situations like this to some measure.

[Sir Burr]

Yeap definitely not happy...

I want my HSBC broking back.......... it NEVER went down like this..

Not a happy e-trade!!! Not happy.

Might find a new one soon... i don't find the site al that friendly anyway...


Hypnotic,

Yep, I was going to apply for a new account soon (ex HSBC), just so I can xfer more than $5000 but ETrade is too damn unreliable.

One good thing, as soon as I saw that server error I came here and found this thread at the top. Not just me! - thanks ASF.

[kennas]

Anyone know what's happening on the market this morning??? :confused:

[visual]

This might be a silly question,I know we can`t access the site :banghead: but are they able to still carry on with their duties,for example if you have an open trade will that go through

[GreatPig]

In response to the thread title, I'd suggest that asking what's right with Etrade this morning might be a shorter answer :p:

GP

[deftfear]

The new etrade site is opening now, but I can't login....maybe they are getting close to fixing it

[Wysiwyg]

Anyone know what's happening on the market this morning??? :confused:


$10 says that most of the peeved will dump when system up again. :whip

[JoshyJ]

Well at the moment i feel like it :mad: my stock went down 10% while im here helpless.

[brerwallabi]

No answer on the phone, so I have just sent them an email demanding that they now supply me with at least 24 free trades.
Etrade was really no trouble till this HSBC merger and they gave all you guys free trades to join.
Lets see if they bother to answer.

I will spend the next few hours researching an alternative to etrade as I am not putting up with this.
The lack of communication is pathetic, they should release something on the ASX or post on forums like this.

ETrade_Australia@etrade.com.au

[ALFguy]

This is shocking! Still down! :mad: :mad: :mad:

They can't even put a notice up to inform ppl of the problem or likelt down time etc.

[deftfear]

They should be sending an email to all etrade customers letting them know they are having problems, it can't be that hard for them to do.

[sails]

Anyone know what's happening on the market this morning??? :confused:
Kennas, the XJO is down 22.8 points at the moment. Is there any shares in particular I can look up for you?

[mjp]

In their defense E*Trade have been highly reliable until you HSBC guys came along! :)

But agreed this is one heck of a botch-up on their part. Given their past performance and what i have read about the lousy performance of other brokers I may be prepared to give them a shot to put things right again. but they'll need to convince me that some pretty significant management changes have been made.

For plan B - who's your recommended alternate broker for online trading?

Cheers

[Sir Burr]

I will spend the next few hours researching an alternative to etrade as I am not putting up with this.

Here's a start:

http://www.infochoice.com.au/investment/onlinebroking/

SB

[ALFguy]

No answer on the phone, so I have just sent them an email demanding that they now supply me with at least 24 free trades.
Etrade was really no trouble till this HSBC merger and they gave all you guys free trades to join.
Lets see if they bother to answer.


ETrade_Australia@etrade.com.au

Thanks brerwallabi, was looking for an email addy. Have sent my own, less than polite email.

[Prospector]

This is exactly what happened to us NAB online traders around Christmas time and it took 2 months to get it up reliably (at least I hope so :o )
At the time I opened an account with ETrade but never used it.

NAB provided no compensation at all! What really peeved me was that it was as though they hadnt planned for the amount of activity they would get and their servers couldnt cope with normal business. Stupid banks.

[NettAssets]

They should be sending an email to all etrade customers letting them know they are having problems, it can't be that hard for them to do.
Thats absolutely a no-no in these situations.
Why would you want all the extra tyre kickers trying to log on to see whats wrong.
They should have a short pre-recorded message on the first phone index saying they are aware of the problem so that the lines are not tied up for those wanting to trade.
John

both my option trades I was going to watch for an exit this morning are now at 50% of yesterday's close. my plan now calls for a computer shutdown, a stiff scotch and go and prune the roses and take it all out on the aphids.:rolleyes:

[powerkoala]

Sent them :mad: faces on email
ask for compensation.
maybe we all should bombard their server to make it down for good :p:

[Mouse]

It's slowly coming online for me.

cheers
Mouse

[Basilisk]

No answer on the phone, so I have just sent them an email demanding that they now supply me with at least 24 free trades.
Etrade was really no trouble till this HSBC merger and they gave all you guys free trades to join.
Lets see if they bother to answer.

I will spend the next few hours researching an alternative to etrade as I am not putting up with this.
The lack of communication is pathetic, they should release something on the ASX or post on forums like this.

ETrade_Australia@etrade.com.au

Goodluck with your email. I dont think they even read them.

I e-mailed them once to ask why management fees had been duplicated on my account.

I got a stock answer back (quoting my enquiry) explaining the difference between Managed Funds and normal shares. :freak3:

After two more emails, they finally acknowledged the problem and fixed it.

[Shroomos]

:mad: e-trade are crap :banghead: :banghead: raaaaaaa

[mjp]

Thanks Sir B.

The old site seems to be up again now - I've logged into Power.

[powerkoala]

what a nice server they have....
the old one running but won't accept me
the new one still down til ......???????
any idea when they will be up at all today ?

[kennas]

:mad: e-trade are crap :banghead: :banghead: raaaaaaa

Good first post Shroomos.

Welcome aboard the E Trade bashing forum....

[Shroomos]

seems to be up now

[ALFguy]

Thanks Sir B.

The old site seems to be up again now - I've logged into Power.

How on earth did you get there? I can't even get to the link page!

[Basilisk]

How on earth did you get there? I can't even get to the link page!


https://www.etradeaustralia.com.au/application/index.asp?

[mjp]

Both Pro and power are accessible from the old website now at etradeaustralia.com.au. The new website is still down.

Cheers
MJP

[Shroomos]

but ofcourse, it has stuffed up again, thanks kennas, im sure u will witness more rage in the future

[ALFguy]

https://www.etradeaustralia.com.au/application/index.asp?

Thanks Basilisk...but still no joy. Anyone else in?

[powerkoala]

ok, now new server up
guess we can stop hurting them from now :)

[kennas]

I'm in. And poorer. :(

[rozella]

Yes, the basic old site is up now & will accept orders. I have been trying to place a sell order on AMP @ 908.0 since 8:30am.....it reached 908.0 & is now 902.0/903.0.....I'm in now @ 908.0....grrrrr.

[Happy]

I'm in too

But I can only look, access denied to trading

[brerwallabi]

I have Quotetracker working fine, its data source is Etrade, been working for 10 minutes but still can't log on to Etrade looks like they have fixed their HSBC customers first.

[Shroomos]

by the way, do any of you know if any fees apply to an unexecuted at limit order on e-trade?

[Sir Burr]

I'm in but hit the buy button and getting this crap:

SECURITY MESSAGE:
You may be experiencing difficulties in loading this page.

This may be because you have been inactive on this page for an extended period. For your security, you have been automatically logged out of the website.

To access the website, please close your existing internet browser/s, open a new browser, and type in the website address.

If you continue to experience difficulties accessing the new website, please don't hesitate to contact our friendly Customer Assistance team on
1300 658 355.

[powerkoala]

seems that today is a really bad day for everyone.
can't do anything.
now what? try to sell order and the screen freeze.
is it down again ?? oh noooooooooooooooooooooo :banghead:

[kennas]

Aaaaaaaahhhhhhhhhhhhhh!!!!!!!!!!!!!!!!!!

I was in, now it's timing out.

Almost point of no return for you E Trade!

[anon]

Initially I was unable to log on at all first thing this morning. I am able to log on now using the following url -

https://www.etradeaustralia.com.au/application/index.htm


The above url, however, is to their original site. I am still unable to log on using their new entry page. I have advised their customer assist staff of my difficuly and they have responded that I should set up my computer clock correctly so that it is same as their server clock. I replied to them that I am able to log on to their previous site address, which should suggest that our clocks are synchronised. And I have also told them that I check my pc clock against the time stamp on their responses, and they agree spot on.

I suspect that their tactical response team isn't as good as it has to be.

anon

[powerkoala]

what is going on now ?
what happen to our order ???
anybody knows???? :confused:

[Basilisk]

Servers Down again. Don't think we're in Kansas anymoreToto!

[Happy]

And all my money disappeared too, my account has $0.00 now :2twocents

[GreatPig]

Has anyone been able to see this today? :rolleyes:


See for yourself why we’ve been voted ‘Best Feature-Packed Online Broker’ three years in a row by Money Magazine.
GP

[mjp]

"Power" is up but attempting to trade gives a message "You cannot trade while the order server is unavailable".

"Pro" seems to have crashed again.

Oh happy days ....

[powerkoala]

this is realllllly pissssssssss me off ??
what the hell they do to us man ????

[dubiousinfo]

Initially I was unable to log on at all first thing this morning. I am able to log on now using the following url -

https://www.etradeaustralia.com.au/application/index.htm


The above url, however, is to their original site. I am still unable to log on using their new entry page. I have advised their customer assist staff of my difficuly and they have responded that I should set up my computer clock correctly so that it is same as their server clock. I replied to them that I am able to log on to their previous site address, which should suggest that our clocks are synchronised. And I have also told them that I check my pc clock against the time stamp on their responses, and they agree spot on.

I suspect that their tactical response team isn't as good as it has to be.

anon

Synchronise clocks ! ! That would have to be the greatest load of crap I have ever heard. They are just making it up as they go along now.

[Shroomos]

your money will still be there... unless it was invested ofcourse

[kennas]

I'm going to the Black Cat for a drink. Catch yas ron.

[dubiousinfo]

Has anyone been able to see this today? :rolleyes:


GP


LOL Thats a classic GP

[Basilisk]

Has anyone been able to see this today? :rolleyes:


GP

If they really provide great service, they'd give us the names and home addresses of those responsible.

[powerkoala]

on hold on stupid answering machine....
wait until i get you......... grrrrrrrrrrrrrrr :mad:

[visual]

Initially I was unable to log on at all first thing this morning. I am able to log on now using the following url -

https://www.etradeaustralia.com.au/application/index.htm


The above url, however, is to their original site. I am still unable to log on using their new entry page. I have advised their customer assist staff of my difficuly and they have responded that I should set up my computer clock correctly so that it is same as their server clock. I replied to them that I am able to log on to their previous site address, which should suggest that our clocks are synchronised. And I have also told them that I check my pc clock against the time stamp on their responses, and they agree spot on.

I suspect that their tactical response team isn't as good as it has to be.

anon

LOL,
that a classical response from E trade.
And they sound so convinced themselves ,that it almost sounds true. :eek:

[ALFguy]

It would appear the new site is back up :sly:

[herbaltech]

I can't get in through either the old or new site, we should get Etrade to compensate us by giving us one or two months' free trading or we all go elsewhere.

[Shroomos]

what do u guys think of MPJ? they have showing some movement the last few days.... may as well use downtime for something useful, its either this, or i spend some time stabbing myself in the face

[Shroomos]

I can't get in through either the old or new site, we should get Etrade to compensate us by giving us one or two months' free trading or we all go elsewhere.

I asked them via e-mail if they will be ofeering free brokerage as compensation... all u can do is ask

[powerkoala]

power failure ?
they said sorry.. it is a power failure problem.........
so funny... for a BIG COMPANY .... jeez... since when we have a power failure in australia ? :confused:

[theblip]

server down because of power failure sounds pretty unprofessional to me... Shouldn't they have power backup up the wazoo... for something so important... unless that failed too :(

[mjp]

Power still up and just managed to get an order thru, though it took 10+mins to be approved and go into the depth. May be quicker now?

Pro seems to be up again.

MJP

[It's Snake Pliskin]

A simple solution would be to change brokers. ;)

Or take legal action for lost opportunity, or failure to deliver services etc.

[theblip]

A simple solution would be to change brokers. ;)

Or take legal action for lost opportunity, or failure to deliver services etc.

Sensing that I will have problems convincing the courts that I should have compensation because I would have placed my largest trade ever on whichever trade made the most profit this morning, had I been able to, I will just settle for free brokerage! :D

[Narkov]

Don't just email customer service - go direct to the top. I know I have.

Brett Spork
CEO E*Trade Australia
bretts@etrade.com.au
Phone: 0414 633 382

[powerkoala]

hm.. nice contact you have there, narkov.
can't imagine what will he do if we sent him hundred of complaints ?
will he fire all the IT personel there and move them to India as well ? ;)

[Narkov]

I have listed 12 major issues I have had over the past 6 months. I'm off if they don't compensate me. I'll also be sure to spread the word to my many contacts about my ETrade "experiences". It will cost them many multiples of what compensation I have asked for.

[watsonc]

I think all the employees had too good a long-weekend!

[Happy]

All my orders were re-entered by ETrade people between 7 and 8 am on Monday.

So looks that something crashed on weekend

[Narkov]

I just had a phone call from Brett and he outlined the issues they were experiencing today. Apparently there was a power grid failure in their area. This caused an Air Con failure which meant services were relocated to a disaster recovery center.

The long and the short of it for me as a customer is that their disaster recovery plan failed. Brett assured me they are now seeking to setup contingency plans with other suppliers.

Thumbs up to him for making the effort to call me but overall I think they really need to work on a number of policies and proceedures.

[Basilisk]

Thanks for that info, Narkov.

I hope you sent him a link to this thread. :p:

[bowser]

Nice couple of months for the IT department at etrade. Totally screwed the website upgrade\ HSBC migration. Then their disaster recovery model falls to pieces when needed.

Surely this has been tested previously. :confused:

[powerkoala]

well, one thing on my mind till now is how come they bought HSBC customers if they are not ready at all for giving such "Friendly" services ?
maybe they were surprised of how many customers online at the same time.
in the end, we all become victim of their greeds

[maffu]

Interestingly Etrade shares are up 1.3% after all this...

[gremlin51]

Have been credited with one free trade for the inconvenience, I suppose it is something.

[Smurf1976]

There's a lesson to learn from all of this but I doubt that many will heed the warning.

It's easy to outsource or otherwise screw up good technical teams with the objective of saving a few $. I've seen it done and the results are always the same. It works fine until something goes wrong (like today with E*Trade) and then the few $ saved turns into a massive loss both in $ and reputation.

The moral of the story? Spending on competent technical people and the resources they need is an investment rather than a cost. Cut and you'll pay many times over, and over, and over. And it will take a decade plus to get back the technical knowledge you so happily got rid of.

I can give you a 100% guarantee that similar disasters are looming in things far more important than E*Trade. For example, the power grid itself in some states - you save maybe $100 a year through "competition" and all manner of cost cutting but stand to lose thousands when it goes down as a result.

In the long run if you want technical things done well then (1) employ your own staff to do it rather than using contractors and (2) OWN the equipment wherever possible - third party owners will always cut costs on maintenance (3) make damn sure that you do spend enough to cover things going wrong because sooner or later it WILL happen whether it be a stock broker's server, the power grid or any other technical system.

Outsourcing - doing it cheap and nasty, usually at a higher price than in house. There are exceptions of course, but not that many. :2twocents

As for the bit about clocks, I can confirm that E*Trade doesn't work properly if you computer's clock doesn't agree with theirs. It's 6:30pm in Tassie right now but I need to keep my computer on NSW time otherwise E*Trade doesn't work. Same every year due to the late start to daylight savings in the mainland states (doesn't start for another month I think, then I have to change my clock again and can set it correctly).

[scranch]

Brerwallabi,
What's this about free trades for hsbc clients?
I came across via directshares (was StGeorge,then sold to hsbc,now sold to etrade)first i've heard of any free trades.Bought some shares last week,brokerage about $32.95(should have been cheaper but I mistakenly hit the upgrade button when looking through the site).
I have a brother with comsec,arrived there after 3 takeovers,they are his 4th broker without him lifting a finger,his first online,I think.
Brian

[GreatPig]

I had free trades for a few days after the move from HSBC. Don't know if it was based on number of days or number of trades though.

I'm back to normal HSBC brokerage rates now.

GP

[bowser]

It's easy to outsource or otherwise screw up good technical teams with the objective of saving a few $. I've seen it done and the results are always the same. It works fine until something goes wrong (like today with E*Trade) and then the few $ saved turns into a massive loss both in $ and reputation.



I've heard that they're looking to relocate the data centre to India. Not for the lower support costs, but to improve their service to the customer :D

[GreatPig]

Well Mr Spork's apology email is out:

"I'd like to thank you for your support and patience."

Gee... two gross assumptions in the one sentence :D

GP

[woodrel]

Mmmmm. Hello all. Found this forum when trying to find out what the problem was this morning. Nice to hear all the ranting and raving. A recent mover to etrade by direct shares I have been somewhat dissapointed by customer service and outages.
I also had a stop (profit) loss triggered 18c (0.5%) higher than my trigger point. The market was moving a bit, but not that much and the trigger just happened to be the bottom of the retracement! Had the stop loss been sent to market at the right point I'd still be in the trade and made more money. I am negotiating with them at the moment. If they don't do something pretty nice I'll be looking for another broker. Anyone else had stop losses triggered at the wrong price by etrade?

[Smurf1976]

I've heard that they're looking to relocate the data centre to India. Not for the lower support costs, but to improve their service to the customer :D
It would actually work OK as long as the Indians themselves are doing everything "in house". If they start sub-contracting then look out...

I say this as someone who frequently receives comments from people from other organisations who ask "how on earth do you you do so much, so cheaply, with so few people and resources?". The most recent one being followed by "We do 17 times as much work, because we're larger, but it's costing literally 200 times as much overall. Our costs per unit are 10 times what yours are and yet you even buy your equipment from us, with freight to Tassie added on to everything. I just don't understand how you do it so cheap and actually make it work...".

The answer being simply that we have no middle men to pay, nobody else's mistakes to fix and we are in control of everything. We do everthing ourselves from programming to public relations. We even built the floor the servers are sitting on. Because of this we have the incentive to do everything so that it doesn't fail, thus greatly reducing the overall amount of work.

What's all this got to do with E*Trade? You're reaping the consequences of what happens when there is no long term committment from those doing tech work. No personal ownership of it, corners are cut and sooner or later it goes spectacularly wrong.

Based on what's being said by others, that it started with a mains power failure, a simple UPS and diesel genset would have avoided this. Problem is that contractors won't put that sort of thing in unless it's specified in the contract, nor will they come back and maintain it without being told to do so. They'll tender the cheapest option that works today and most times management will choose a $100K quote over a $500K quote because they don't understand the finer points of the work involved and think they're getting a bargain, thus sowing the seeds of failure at some future date. Seen it too many times...

Given the nature of the business and the overall costs involved, I would have thought that they would have duplicate servers in different locations (eg one in Sydney and one in Melbourne) and that each facility would have dual (50% load each) air-conditioning systems, UPS on everything and two diesels each capable of meeting full server plus half air-con load and that they would be doing regular on-load testing of everything. That's the absolute minimum. A minor cost in their overall business but it blows the tech buget out massively...

[brerwallabi]

Brerwallabi,
What's this about free trades for hsbc clients?
I came across via directshares (was StGeorge,then sold to hsbc,now sold to etrade)first i've heard of any free trades.Bought some shares last week,brokerage about $32.95(should have been cheaper but I mistakenly hit the upgrade button when looking through the site).
I have a brother with comsec,arrived there after 3 takeovers,they are his 4th broker without him lifting a finger,his first online,I think.
Brian
Brian
Check out on ETrade site My Accounts then My Rewards then trading offers you might find you might have some free trades, below is what Etrade offered HSBC customers. Loyal Etrade customers got nothing, sorry they did get something they got huge inconvenience.

Q: When will I receive my welcome offers?
Your welcome offers from E*TRADE, including your free trade offer and conditional orders offer, will be automatically set up on your new E*TRADE account ready for trading from Monday 11 September.

To redeem your complimentary 12-month membership to wise-owl.com, please visit their web site at www.wise-owl.com/etradeoffer. Please remember to have your E*TRADE User ID handy to register.
Back to top

Q: When can I redeem my free trade?
Straight away! We have set up your free trade welcome offer** , so from Monday 11 September, you can place your first trade, complimentary of E*TRADE.

But remember, it expires on 31 October 2006. To view your free trades, visit Trading Offers, click here
** Terms and Conditions apply

[powerkoala]

is it down again?
seems can't go to any portfolio at all.....
:mad:

[Basilisk]

Old and new sites working for me.

[GreatPig]

Was very slow for me just after opening, but seems okay now.

GP

[Happy]

Every day there is several thousand dollars difference between two pages of E*Trade pages in ‘Available to trade’.

Not to mention that they are both different to what I have in my private records.
I send an e-mail, I don’t get reply, but amount gets fixed, sometimes one page has N/A and the other is fixed.

Since it happens almost every day, I wander if anybody had similar problem and if managed to get it fixed permanently?

[powerkoala]

i just lost $4350 in my account balance,...
called them this morning...
they really screw up big time...
losing such important data due to yesterday accident...

[Basilisk]

Every day there is several thousand dollars difference between two pages of E*Trade pages in ‘Available to trade’.

Not to mention that they are both different to what I have in my private records.
I send an e-mail, I don’t get reply, but amount gets fixed, sometimes one page has N/A and the other is fixed.

Since it happens almost every day, I wander if anybody had similar problem and if managed to get it fixed permanently?

No Happy, never had that one. It seems to be real job to have problems taken seriously, especially by e-mail.

(I've had portfolio/market depth price discrepencies which I was continually assured had been fixed - over 5 days)

[Smurf1976]

I used to have stock shown in my portfolio that I didn't even own. The system only spat the dummy when I tried to sell those shares.

[powerkoala]

again, they make huge mistake by giving me extra $4050 in my account... woopiee... :D
what a nice day ....
jeez if problem like this keep happening, i wont trade anymore :)

[vicb]

Is etrade down again?
Is anybody else having trouble?

[Simmo]

I am able to get in this morning but running extremely slow 5 minutes to refresh
:banghead:

They need to get there act together soon, been very unreliable since the transfer

[vicb]

I have got a lot riding with Aoe (arrow energy) It was looking interesting before the market opened but now I can not get any info. It really is costing me big time!!!

[GreatPig]

At least over-trading won't be a problem, as it's simply not possible right now :rolleyes:

GP

[kennas]

This really is unacceptable. They've got till the end of the week before I go elsewhere.

[kennas]

And the 'friendly customer assistant team' is engaged. I can't even call them to complain. :mad:

[visual]

Don't just email customer service - go direct to the top. I know I have.

Brett Spork
CEO E*Trade Australia
bretts@etrade.com.au
Phone: 0414 633 382

Thanks,Narkov,
just emailed him.lets see!

[Happy]

I am able to get in this morning but running extremely slow 5 minutes to refresh
:banghead:



I must have got preferential treatment; my refreshing rate is between 2 and 3 minutes.

[GreatPig]

Here's me refreshing my price quotes...

(using Firefox)

GP

[Shroomos]

mine isnt working too bad, did any of you get compensation for the other day? did any of u ask?

[anon]

I seldom look at E-Trade's Homepage but looked at it this morning and saw this important information -


IMPORTANT NOTICE

Website Redirection

Based on feedback from customers concerning the speed of our new website you have been automatically redirected to our previous website.

Over the last few weeks we have invested heavily in our systems to ensure the new website meets your expectations and we will have these changes implemented in the coming weeks. We will inform you when these improvements are complete.

While these changes are being implemented please use this website to trade and access all your usual features and account information.

We appreciate your patience during this period.



Yesterday I posted a nonsense reply from etrade to my complaint re logging on to their new site. I complained again and this time I got an answer which is much more to the point. They suggested that custemers connected through D-Link ADSL may experience problems which may be corrected by updating firmware on the modem.

I use D-Link ADSL and will contact D-link technical support on 1300 766 868 (Aust) or 0800 900 900 (NZ). Meanwhile I'll keep on logging on to their previous site.


I've logged on twice to their previous site this morning and hadn't experienced any major delays. Hope it doesn't go bad later on.

anon

[powerkoala]

what should we do?
complaints and just complaints in here won't help fix anything.
keep calling them still no improvement in their services.
changing broker is last effort??
any idea guys?

[hypnotic]

I still can't log onto the account...

What is going on with E-trade.

This is pathetic.

Just no more lame excuses with power outage or whatever... they are just not coping with the increase in users. I think their head is too big for the hat they got.

:mad:

Hypnotic

[vicb]

I have not been able to get on since 9.50 this morning. Have not a clue whats going on with my account. I do have a fair amount of money sitting in my etrade account and it really is a joke that I have no idea how I am going.
I really needed to see what was going on with AOE. last I heard it had hit 76c and was now down to 72c.
This is a joke!!!!!!!!!!!

[brerwallabi]

Oh great, its selective trading by Etrade

[Shroomos]

I have not been able to get on since 9.50 this morning. Have not a clue whats going on with my account. I do have a fair amount of money sitting in my etrade account and it really is a joke that I have no idea how I am going.
I really needed to see what was going on with AOE. last I heard it had hit 76c and was now down to 72c.
This is a joke!!!!!!!!!!!
75.5

[vicb]

Thanks

[Shroomos]

what should we do?
complaints and just complaints in here won't help fix anything.
keep calling them still no improvement in their services.
changing broker is last effort??
any idea guys?
if you dont ask koala, you wont receive.

[visual]

No idea how the hell this happened but I`ve ended up on the new site,would`nt be because of the email,now would it?

[powerkoala]

did complaints several times and email them as well....
may be i should email the CEO now... ;)

[visual]

Gees almost got excited,can only see the average view even though I dont want to :mad:

[Happy]

I complained and got –generous- offer of one up to $32.95 free trade, and they asked me to wait for it for couple of days.

Looks, that internal speed is not too much faster than external.

[powerkoala]

now is working normally,
guess they gain speed at 11.00 am...
hm... trading is 10 am mooorrrrooooonn :mad:

[kennas]

Mine's now working faster than it has since I joined. Perhaps the email to the CEO worked too.

[visual]

are you guys,on the new site or the old one,I`m back to the old now

[powerkoala]

i'm on new site..
really fast now...
but after 11am :P

[visual]

how did you manage that?
I`m back to the old site with the ubiquitous redirection.

[GreatPig]

Arrow up to 78 now, over 18%.

Why don't any of my trades shoot up like that while I'm not watching? :rolleyes:

GP

[Shroomos]

Arrow up to 78 now, over 18%.

Why don't any of my trades shoot up like that while I'm not watching? :rolleyes:

GP
geez im a bum, should have looked more into that one

[Julia]

Now nearly 10pm and I cannot access any part of my information. The Home Page comes up OK but I get timed out on all the sub-headings.

Julia

[bowser]

Now nearly 10pm and I cannot access any part of my information. The Home Page comes up OK but I get timed out on all the sub-headings.

Julia
I'm getting the same error. Looks like their attempting to fix something (sql error). They really should wait until after 12am to do maintenance.... this is really frustrating

[Julia]

I'm getting the same error. Looks like their attempting to fix something (sql error). They really should wait until after 12am to do maintenance.... this is really frustrating

Agreed, bowser. I've been out all afternoon and evening and, given that there was apparently a 70 pt rise, would like to have had the pleasure of seeing the bottom line this evening.

Julia

[hypnotic]

Yeap frustrating indeed especially when you got open orders in your account that you want to change.

I am going to email them, i demand i few free trades....

Hypnotic :mad:

[visual]

and the worst part is that ,the phone is always engaged,I used the email Narkov put up a few days ago,but I`ve had no reply.So not even the free trade that some people are talking about,althought if they just fixed the problem they could keep the free trade. :banghead:

[Happy]

Today under $20k vanished from my account, sent them e-mail, got to see all funds back, but no reply, and E-site was very slow between 9:30 and 10.

I’ll wear it for a while longer, then I’ll compile all unanswered e-mails and send one big one and see what happens.

On second thought, why bother, funds just pretend disappear, it is only a nuisance especially when I want to create buy order and get -insufficient funds- message.

I would hate to argue with E-not much trade-people if I miss out on lower level entry, as I am sure that they will do anything not to come with compensation.

[scranch]

I found directshares/etrade slow to refresh,just before 10.30 my portfolio was showing loss of $1200.00.When I searched for it WOW was showing as last sale of a bit over $16.00,down from over $20.00.I refreshed and came up eith the same.When I went to my rebadged sanford site WOW was showing at over $20.50.
I thought all prices would come via asx,how could it be almost $4.00 lower.
Brian

[Happy]

What is E*Trade e-mail policy?

I don’t seem to get any answers.
Is it only me, or it is their policy not to answer e-mails.

I just hate to wait on the phone, if things don’t change might have to do just that.

[powerkoala]

Happy,
i dont think they will ever reply your email.
just called them again today... explaining that they give me TOO MUCH money in my account balances.
yet they still believe i am wrong and they are right.
until i ask them again to check with IT department for server problem.
after that, they say sorry for the trouble [2x already], and will fix it at night.
maybe i should use their money and run away???

[swingstar]

I think ANZ have a separate email support service, so if you're with ANZ make sure you use their address. They're usually very responsive. Longest I've had to wait is two or so days, but I usually get a reply within the same day or next.

[canaussieuck]

What is E*Trade e-mail policy?

I don’t seem to get any answers.
Is it only me, or it is their policy not to answer e-mails.

I just hate to wait on the phone, if things don’t change might have to do just that.

I've never had any problems with them (support) replying to my email.

Cheers,

[Nicks]

Happy,
i dont think they will ever reply your email.
just called them again today... explaining that they give me TOO MUCH money in my account balances.
yet they still believe i am wrong and they are right.
until i ask them again to check with IT department for server problem.
after that, they say sorry for the trouble [2x already], and will fix it at night.
maybe i should use their money and run away???

TAKE THE MONEY AND RUN!

Seriously, etrade are having some major problems at the moment.

[Happy]

TAKE THE MONEY AND RUN!

Seriously, etrade are having some major problems at the moment.

But if HSBC is my bank and officially I am shares owner surely even if E* goes under, it should only affect me marginally.

That I will not be able to trade for a while, but I understand that otherwise my funds are not under threat.

[GreatPig]

surely even if E* goes under, it should only affect me marginally.
I think Nicks meant server problems, not business problems :D

Standard Etrade accounts use ANZ bank accounts, so I don't think it would be any different to HSBC accounts.

Cheers,
GP

[powerkoala]

Well, it is a server problem for E trade site.
But once you use the money to buy shares, you will be charged overdraft from HSBC side coz you don't have enough money there.
The annoying problem is you have to track every cent you have for trading coz you know their system is screw up. :mad:

[Happy]

The annoying problem is you have to track every cent you have for trading coz you know their system is screw up. :mad:


Yea, became an accountant and account for every cent, might help in dementia delay, so not all bad news :)

[powerkoala]

If they believe us straight away is ok...
the hard one is to convince them that their server is screw up...
ah well, at least we have something to do everytime we trade :P

[visual]

even as I type I have some-else account open on my computer,of course etrade has me on hold until the next customer assistant becomes available.

[GreatPig]

Hmm... I've just logged in and now for every quote I ask for I get "Unable to find any code with that description".

Good one. Now it doesn't even understand the ASX stock codes.

GP

[GreatPig]

Okay, fixed now.

GP

[Happy]

I have had a little scare for 15 minutes that I couldn’t amend or place orders, but was OK 15 minutes before 10, therefore I managed to do everything I wanted.

Yet makes me nervous will it be the same next Monday?

[brerwallabi]

Looks like they fixed it finally, new site working and my trigger price stop/loss has changed from last Friday hoorah.
About time etrade.

[powerkoala]

currently just using power etrade.
working fast n without problem.
same webiress as hsbc.
hope no more error again.

[GreatPig]

I'm still having a few problems with the main platform.

- When I refresh or select a market depth quote, it sometimes instead shows a simple quote with the type drop-down list beside the stock code empty. To show market depth I then have to select the market depth tab below that.

- When I change from one watchlist to another, it often just redisplays the first watchlist again, so that I have to repeat the operation to display the new one.

- If I have an order or modification sitting there waiting to preview or send and leave it for more than a few seconds (not sure of exact time), when I then go to preview or send it, it simply wipes my state and presents me with an empty new order screen. Once again I then have to repeat the operation to do it.

These last two may be symptoms of the same problem, but they are annoying.

This morning I missed getting a buy order in in time due to losing my order and having to re-enter it. By the time I did that, and waited and waited for it to go through, the price had moved up a couple of percent. :(

GP

[Happy]

I noticed that for different screens open or repeat themselves after I clicked on something else.

Looks that there is some recognition problem on the other end.


I also have other little problem, which I caused myself.
When I ask for specific stock there is help screen popping up and despite of me being extra careful not to make any mistakes as this screen remembers everything, unfortunately I made few errors like single letter stock or two letter stock or stock that don’t even exist.

I wander if somebody knows how can I erase this and start fresh again.
There are stocks that I don’t want to look at any more, and I wouldn’t like list to be too long either.

[imajica]

u have to be kidding me!!!!!

[GreatPig]

Well... after all the hassle I went through to move my investment portfolio account from NAB to Etrade, I'm now seriously considering moving my trading account (which was with HSBC) from Etrade back to NAB!

With my trading account, I can take the premium level which gives live prices and market depth, and it will be so much easier transferring funds in and out given the company account is already in NAB. With my current settlement account still in HSBC, it's become almost impossible to work with.

And I'm getting seriously annoyed with Etrade. While their new website mostly handles the traffic now (it only seems to be slow sometimes right after opening), I'm having all sorts of problems with the website in Firefox, they only give me averaged prices in contract notes, and today, without a word to me, they froze my trading account so that I couldn't buy! I only found out when I tried to place a buy order.

On ringing them up, and spending some time on hold first, the guy said it was because some contract from a couple of weeks ago hadn't settled properly. He couldn't even tell me what the actual story was, he'd have to find out and call me back. Well, I'm still waiting... And it's not as if I have to do anything for settlement, they do that automatically, so if something didn't work properly it's their problem, not mine. All I do is see what funds I have available to trade, as indicated on their website, and spend up to that much. Thanks guys for inconveniencing me because of your problem. :mad: I'm not even sure if it's working again yet or not.

So any NAB users here still? Are they okay these days or are there nightmares with them too?

Cheers,
GP

[GreatPig]

<sigh>

I still can't place any buy orders as they still haven't fixed their stuff-up :mad:. I'm told "with a bit of luck, before market close today" (and that after waiting about 20 minutes on hold).

NAB's looking better again by the minute...

GP

[GreatPig]

Right on close and still can't buy. :mad:

Application has just been faxed to NAB. Bye bye Etrade.

GP

[Happy]

How long it will take you to transfer shares to NAB?

[GreatPig]

They said about a week or two, depending a bit on when Etrade will release the HIN.

Five days to process the application and then another few days for the HIN transfer.

Cheers,
GP

[Happy]

Probably best to do it slowly, while still trading with one, build up the other and transfer gradually.

I don’t think I can even imagine not being able to trade fro up to 2 weeks.

Maybe I could do it if I take longer view on trading first, when moves can be made at monthly reviews and then I would be highly unlikely that 2 weeks would make any difference, except for October and December maybe.

[GreatPig]

You can still trade until they transfer the HIN. They might just want you to not trade for a few days immediately prior to releasing the HIN though so that all outstanding contracts have settled.

You can't do it slowly if you want to transfer the whole HIN. If you're getting another one though, then you can just transfer whichever shares you like at any time.

GP

[kennas]

I've decised to change as well, but am going to do it gradually as I have been in the same boat. My Margin Loan excess equity has still not been brought across so I can trade on margin. All this over the past 4 weeks when I would have been biting into quite a few companys during this rally.

GP, you're going to NAB? Any reason why you've chosen them?

I have only researched Commsec so far, but what I'm after is a one stop shop where I can have a ML account for managed funds and 'investments', and a trading account where I can trade CFDs and options. All under the one log in. Can I do that with NAB?

kennas

[GreatPig]

The primary reason I've chosen NAB is because all my bank accounts are already there, and it will be a lot easier for me to transfer funds in and out. I do that a bit because of my situation, where I have a formal loan from a family trust to the trading company with interest payable. Whenever I'm not using some funds for a period of time, I transfer them back to the trust to avoid having to pay interest on them (while it's only interest between my own entities, it is taxable income to the trust).

I don't use margin at the moment and I don't trade CFDs or options either, so I'm not too worried about them. They do mention options in the application form , but I'm not sure about CFDs.

And I'm sure you can do margin loans with them. One settlement account option you can select is for a margin loan account somewhere.

My main concern now is more the website reliability and performance. It was a bit flakey sometimes before, when I used to use it for my investment account, but hopefully it's improved somewhat. And being a less-popular site will also hopefully help it avoid overloading issues like Etrade have been having.

So I'm not sure if it would suit your situation, but I think it will be fine for me, provided it's reasonably reliable and not too slow.

Cheers,
GP

[ak98]

Sucks doesnt it. Thank god I also got other online brokers

[Happy]

Today E*Trade Pro doesn’t highlight any of my existing orders.

I created few today and they are shown, but nothing shows for orders created up to and on Friday 27 Oct 06

[brerwallabi]

Anybody have any problems with stop losses today?
I just noticed when I reviewed my trigger prices one in particular had dropped to $1.47 when it should have been $1.62 now its back up to $1.65. and thats still not right.
One conditional sell order that I placed has not been placed, this is getting beyond a joke and the b@#$%^&s won't even answer you when you email them still awaiting reply from last week.

They are totally ignoring their customers and expect us to just accept, to change means huge disruption and the b@#$%^&s know it, as I rely and many others on ETrade for data too.

[Julia]

For almost an hour after the market opened this morning, my Portfolio screen was showing $0.00 for RIN, for heaven's sake. The depth was wildly out of whack - made no sense whatever.

It may not have all been E-trade's fault as on checking the ASX website, they were also showing no action on RIN at that stage.

Tried to phone E-trade. Usual story, No reply. Leave my number. No call back the entire day.

It was fixed about 10.45 am EST

Julia

[It's Snake Pliskin]

It may be time to inform the press about the problem. Today tonight may get in on it. Something has got to be done about the terrible service before it becomes normal service :eek:
HSBC please come back.

[GreatPig]

I had one stock the other day showing up in my Etrade portfolio as being about $24 something, when in fact the share price was only around $1.30. A very nice looking gain there for a short time :D

GP

[woodrel]

I've been 'given' an extra 300 Alinta shares (when the code changed).....I might sell them for a 100% profit and see what happens.

[Space Cadet]

That's a dangerous temptation woodrel.

I think you'll find from the legal viewpoint, in a situation where there is a dipsute it is up to each seller to be able to prove ownership of shares through a contract note of some description before he/she sells the parcel of shares.

[GreatPig]

I had that happen once with HSBC, with the Mayne demerger. Got given too many Mayne Pharma shares, which I then sold. Shortly afterwards I got a phone call from HSBC to discuss the "mistake", after which they reversed the sale of the shares I hadn't actually got (not sure how they did that, but they did).

GP

[woodrel]

Oh, I have no doubt that they'll be on to me, but I might get the money to play with for a while. I mean like so many CEOs/politicians 'I can't recall'...how many I bought in the first place....I just sold all the ones in my account!
E-Trade owe us all a bit of latitude considering their recent performance.

[Space Cadet]

GP

They probably were able to revesre the order because the buyer agreed to it.

But if a buyer buys a parcel in good faith and the share price subsequently jumps then he/she might not agree. And in that case, if neither participating broker(s) in the transaction accept liability then I assume the buck would eventually stop with the seller because he/she sold shares without checking first that they actually owned them.

Imo it's a similar situation to when a bank discovers they accidentally deposited additional funds into a customers account. The customer will eventually have to pay it back if they spent it.

[GreatPig]

Quite probably, but in my case I was actually rather confused about how many shares I was supposed to have in the first place. The split ratio wasn't well noted anywhere at the time, and the MYP price was dropping and I just wanted to get rid of them.

A case of shoot first and ask questions later :D

GP

[woodrel]

A case of shoot first and ask questions later :D

GP

Amen GP. In this game anyway.
Woodrel.

[scranch]

Had a stop loss on ARQ at 1.485,got 2 emails,one saying my order had been placed in the market @ 1.465,the other saying they had sold @ 1.48.
I can understand the 1.48,but not sure about the 1.465.
The main problem I have at the moment is the fact I can't get the contract note to print.Have tried two printers with the same result,a few clicks then 2 blank sheets of paper shoot out.
Have opened another pdf file and it prints alright.
Think I'll just leave things as they are with etrade/sharesdirect,not costing anything to keep the a/c open,but will open another a/c with someone else.Probably need a back up,but it was convenient to let them direct debit/credit my st george a/c.
Can get an a/c at halifax at a good rate plus a reasonable interest on funds deposited,will have to find out if you can buy and sell shares or if it is more geared towards cfds and options.
Brian

[Sir Burr]

Hi,

This morning I thought I had enough money in my account for another trade. When I checked out my account details I found that I didn't have enough at all! :confused:

I logged onto my HSBC account and found that E*Trade had doubled debited me for a trade.

I rang them up and the fellow said they do not have access to HSBC account details and he would call them. 15mins later my account was corrected. That was fantastic, really quick!

Anyway, just a little tip to keep an eye on your account. :rolleyes:

BTW I find the E*Trade Account Information tab confusing compared to HSBC's. Anyone else?

SB

[Julia]

Just a warning to anyone who might be getting excited about the amount shown on the Portfolio page as increase from yesterday. They are having problems at E-trade again, and this amount is not guaranteed to be correct.

Mine, for example, showed a gain of about $3000 more than it should.

Julia

[Happy]

Mine gone up more than $10,000 refresh button didn't help, lucky I keep private notes.

[Julia]

Mine gone up more than $10,000 refresh button didn't help, lucky I keep private notes.
Happy, what sort of private notes do you keep which gives you at a glance which stocks have gone up or down and by how much? To actually work that out, I'd have to check on the Quotes and Research page for each stock.

I think we should be able to believe what the Portfolio screen tells us, for heaven's sake. I only realised there was a problem when I saw what appeared to be an unreasonable increase over yesterday and checked the Account Services page, where the total since yesterday had moved up significantly less.

Phoned them again this afternoon and was told yes, it's an ongoing problem.
Don't expect any prices or totals on the Portfolio page to be accurate.
Totals on Account Services page are correct. If you want to know the variation on a stock from yesterday, then you have to individually enter it on the Quotes and Research page!

What are other E-trade customers finding?

Other than doing some tedious calculations, how else do any of you check whether E-trade's figures are correct?

I'm feeling very very annoyed about this but the thought of all the upheaval in changing brokers is offputting.

Julia

[Happy]

Sorry Julia misunderstood you, my worry is trading cash reserve.

I have spreadsheet, and I enter what I have, deduct if I place order and add if I sell.

[Julia]

Sorry Julia misunderstood you, my worry is trading cash reserve.

I have spreadsheet, and I enter what I have, deduct if I place order and add if I sell.
OK, Happy.
The difficulty I'm having is that E-trade are actually telling me I can't believe the amounts shown on my Portfolio screen: not the amount up or down from yesterday, or the Total of whole portfolio up or down from yesterday.

I'd really appreciate others' comments about whether they are having this problem.

With thanks.

Julia

[GreatPig]

I haven't noticed that, but I have had problems with Etrade showing the incorrect amount available for trading in my accounts section.

As I mentioned earlier, they froze my account for a few days because of some internal debiting problem of theirs, and a couple of days ago I got a call saying some other trade from a few days before hadn't debited properly and that I needed to reduce a buy order I had pending to make enough funds available for it.

Oh well, not long now and I won't have to worry about it too much again....

GP

[Julia]

I haven't noticed that, but I have had problems with Etrade showing the incorrect amount available for trading in my accounts section.

As I mentioned earlier, they froze my account for a few days because of some internal debiting problem of theirs, and a couple of days ago I got a call saying some other trade from a few days before hadn't debited properly and that I needed to reduce a buy order I had pending to make enough funds available for it.

Oh well, not long now and I won't have to worry about it too much again....

GP
You won't have to worry about it too much again???
Are you changing brokers, GP?

Julia

[brerwallabi]

Trailing stops are a mess some are right and some are wrong.
I have one stop that bears no relationship to any price over the last three trading days. Was not worried before because share was climbing rapidly but when I viewed etrade I could stand to lose thousands as stop is well below % set.
Guess I will ring them again and wait and then wait again for the supervisor who will tell me to cancel and try again.
How much can a brer bear.

[GreatPig]

Are you changing brokers, GP?
For my trading account, yes.

I'm moving it to NAB, mainly because that's where my bank accounts are.

GP

[rub92me]

OK, Happy.
The difficulty I'm having is that E-trade are actually telling me I can't believe the amounts shown on my Portfolio screen: not the amount up or down from yesterday, or the Total of whole portfolio up or down from yesterday.

I'd really appreciate others' comments about whether they are having this problem.

With thanks.

Julia
E-trade is telling you that the info they provide you can not be trusted? How difficult can it be to add or subtract numbers?? Pathetic is too nice a word for this bunch of jokers...

[Happy]

E-trade is telling you that the info they provide you can not be trusted? How difficult can it be to add or subtract numbers?? Pathetic is too nice a word for this bunch of jokers...


This is what I do on primitive spreadsheet; how come they cannot do it?

[Julia]

Here is copy of email I have just sent to Brett Spork, CEO.
Thanks to the ASF member who first put up his email address.
Will advise if reply is received.

Dear Brett Spork,

I don't go round sending emails to CEO's of companies unless I am feeling pretty upset and more than a little desperate.

You are undoubtedly a very busy man but part of that business is to ensure that your customers aren't sitting out here thinking that they'd change brokers in a heartbeat were it not for all the inconvenience.

When I finally manage to get through to your call centre staff - and that's a feat in itself (and don't expect an answer to your emails, dear customer) - they just tell me "oh, don't trust the information you see on your Portfolio Manager page - you have to look at Account Balances". Well, that just doesn't cut it, because the information on the Accounts page does not tell me how much up or down individual companies are from yesterday.

Two days ago, within the first hour of trade, my total in "Today's Change" on the Portfolio Manager was up about $6000 which was obviously wildly inaccurate with just a glance down the list of companies, and checking the Depth to see if the individual SP change was accurate. The total value of portfolio was also way different from what was shown on the Account Balances page.

This same problem persisted throughout yesterday. Phone calls to your service centre offered me the immense reassurance that "the IT people were aware of the problem".
and "someone from IT would phone me back". They did not.

Last night I did a manual calculation of my portfolio, tedious indeed. I actually had a gain of about $1200 LESS than E-trade told me.

Just what is the problem here? It wouldn't seem too difficult for IT experts to ensure the relatively simple calculations are correct.

I would appreciate your comments.



Julia

[rub92me]

Nice one Julia, with just the right balance of barely restrained outrage and desperation. Now let's see how the company spinners will turn this around. A few free trades perhaps and a bunch of flowers? :p:

[Basilisk]

Good luck Julia.

I got sick of emailing them . (I had the same problem as you got now some time back.) Different people over a few days apologizing and telling me different problems had been fixed - none of which was the one I emailed about.

I asked one guy I did manage to speak to that if he and the IT dept knew of the problem wouldn't an announcement of "some customers may be experiencing ..." on the relevant page save me phoning with the problem and him having to answer the call.

I don't know why they just cant do an audit of their databases and find out why they aren't talking to each other correctly.

Enough of their customers are trying to tell them.If they'd bother to take the time to listen to what we're saying instead of trying to fob us off with standard template responses.

[Rafa]

after selling a stock this morning, they refused to allow me to buy another (of lesser value)... apparently between them and st george the trade went missing!!!

after refreshing balances non stop for an hour, i finally had to ring them up... then was on hold for 45 mins or so... and do a manual phone trade... in total, about 2 hours later!

cost me about 1000 bucks all up as the SP went up in that time!

[Happy]

If you have enough screen shots and-or access to Iress, you can probably make them to wear that trade at the price you missed.

Maybe Dept of Fair Trading has to be involved if they put too much of resistance, but this is STP site and supposedly bank links work instantaneously, so you probably have the case here.

E-not-much-trade and Not-too-St-George can work out between themselves who is going to pick up the tab.

[Julia]

Well, just great! My email to the good Mr Spork has been returned as unable to be delivered. He must have changed his email address.

I've just tried the mobile no. quoted with the email address earlier in this thread and was told my call could not be connected, please check the number.

It does seem unlikely that the CEO of an organisation like E-trade would make his personal email and mobile no available.

Has anyone had any satisfaction in talking to a Supervisor?

Julia

[Basilisk]

I'm just playing with google.

For more information, please contact:
Kerry Roxburgh, Chairman on 0419 322 719, or
Brett Spork, Group Chief Executive Officer on 9253 5450 or on 0414 633 382

These numbers of any help?
Nice to know when the heats on, he hides from his customers.

[It's Snake Pliskin]

Guys it is time to take it to the press.

[Basilisk]

Guys it is time to take it to the press.

Some one at ETrade sure needs to be shaken out of their comfort zone.

[marklar]

For my trading account, yes.

I'm moving it to NAB, mainly because that's where my bank accounts are.

GP
NAB and NOLT (Nab OnLine Trading) have been brilliant for me thus far.

m.

(Disclaimer: I used to work for NAB)

[rub92me]

As E-trade does not appear to be able to handle 20/21 st century communication methods, my next communication will likely be in the form of a 19th century brick with a piece of paper wrapped around it. I'm looking for a strong pigeon to deliver it for me. :D

[GreatPig]

I hear that a horse's head at the end of the bed gets the message across quite well... :cool:

GP

[Julia]

I'm just playing with google.

For more information, please contact:
Kerry Roxburgh, Chairman on 0419 322 719, or
Brett Spork, Group Chief Executive Officer on 9253 5450 or on 0414 633 382

These numbers of any help?
Nice to know when the heats on, he hides from his customers.

Thanks for that Basilisk. The number you have for Brett Spork is the number I tried. Will try the good Mr Roxburgh tomorrow. Though I'll be very surprised if I actually get to speak to him.

Julia

[Julia]

Guys it is time to take it to the press.
Hello Snake,

That is a really good suggestion. I will phone the Courier Mail (Brisbane) tomorrow and see if I can generate some interest.

Julia

PS Was there much celebration about the double Japanese glory in the Melbourne Cup? I heard on the radio that most Japanese are not even aware of the race.

[visual]

Julia,
I`m not sure if this will help,but some time ago when they were still working well! I was given this number it`s for the active traders 1300 362 306 I always assumed that on this number you are dealing with a little more experienced person,only because active trader to me implies more money,could be wrong.

Anyway the way they are working now who knows,anyway if you have`nt already tried this number give it a go.


Good luck

[It's Snake Pliskin]

Hello Snake,

That is a really good suggestion. I will phone the Courier Mail (Brisbane) tomorrow and see if I can generate some interest.

Julia

PS Was there much celebration about the double Japanese glory in the Melbourne Cup? I heard on the radio that most Japanese are not even aware of the race.

Julia,

No mention of it at all. Most Japanese don't follow the races like Aussies do. Ian Thorpe gets a lot of mention though.

Yes I think the press really is the answer for this sorry issue.

Snake

[Julia]

Thanks for that number, Visual.

Phoned the Courier Mail this morning. Described the problem to what appeared to be the receptionist at the Business section. She said that they never feel they can trust the info coming out of the ASX website and use their own "third party". Doubt very much any journalist will even look at it.

Julia

[GreatPig]

Julia,

Perhaps you need to get in the human interest angle.

Tell them Etrade's problems have left you destitute, your marriage is on the verge of collapsing, you've taken to alcohol and other drugs, and DOCS are about to take your three young children - who of course you love to death and couldn't evisage living without.

If you make it sound convincing, that should get their interest :D

GP

[visual]

Apart from all the problems we seem to be experiencing,has anyone else noticed how the anz price seems to be all over the shop today?
E trade,don`t seem to have taken my advice about cheap labour and China or is it India seriously though :(

I think they are just using work experience kids lately.

[bowser]

ANZ went ex-dividend today visual.

[visual]

ANZ went ex-dividend today visual.

Yep,I know that,worked it out when I first logged on this morning,heart attack aside. :eek:

I was referring to the price being down 99 cents down then 17 cents then 1.00 then 14
all in the space of a few seconds,it did this thoughout the morning.

[Julia]

Julia,

Perhaps you need to get in the human interest angle.

Tell them Etrade's problems have left you destitute, your marriage is on the verge of collapsing, you've taken to alcohol and other drugs, and DOCS are about to take your three young children - who of course you love to death and couldn't evisage living without.

If you make it sound convincing, that should get their interest :D

GP
Great idea, GP. What do I do when their photographer comes out to interview the alcoholic, drug addicted, misery filled, child neglecting creature?

I shed the husband a long time ago, if I borrowed the neighbour's children I doubt they'd be too convincing in their desperate clinging to me in fear of being taken by DOCS, and anyway I'm a pretty appalling liar.

Now, you'd be really good at offering the media this sad story yourself.
How about considering it your contribution to the plight of your fellow ASF members who are so suffering at the hands of the uncaring E-trade?

If you are heartless enough to reject this excellent idea, then thanks for making me smile about it anyway!

Julia

[visual]

Julia,
you could always claim that the only reason you live in that dump,your house,that is compared to the castle you and GP shared,is because E trade messed up your account so badly and as a consequence GP kicked you out of his mansion.You can`t tell them where he is now because he took whatever money was left and now you don`t know where is is.
Plus he took your poor children with him and the dog.And the mansion is the most expensive house in QLD which of course does`nt show either of your names because he`s so upet the poor man,he got his lawyer to lose the trail so that you could`nt go after whatever money Etrade lost,he blames you of course.

[Happy]

Did anybody get invitation to fill in the E*Trade survey?

I don’t think they will like what I put down.

[Julia]

Julia,
you could always claim that the only reason you live in that dump,your house,that is compared to the castle you and GP shared,is because E trade messed up your account so badly and as a consequence GP kicked you out of his mansion.You can`t tell them where he is now because he took whatever money was left and now you don`t know where is is.
Plus he took your poor children with him and the dog.And the mansion is the most expensive house in QLD which of course does`nt show either of your names because he`s so upet the poor man,he got his lawyer to lose the trail so that you could`nt go after whatever money Etrade lost,he blames you of course.

Wow, Visual, clearly you are destined for a successful career as a writer of trashy novels - wonderful imagination. Pad that out for a few hundred pages, throw in some vivid sexual descriptions, and you'll have a best seller!

Actually, I think E-trade have now fixed the problem. Well, until the next time that is.

Thanks for restoring my sense of humour.

Julia

[visual]

Julia,
as I was writing that I felt like I was channeling Barbabra Cartland.
Althought re-reading it sort of did`nt make sense. I kept going anyway, it did`nt stop her from becoming a millionare or princess Diana stepgrandmother so I pressed the submit button,glad it made you laugh.

[Sir Burr]

I'm moving it to NAB, mainly because that's where my bank accounts are.
GP


Hi GP,

Could you tell me what happens when you swap your chess sponsorship over to NAB please.

Will the your stocks your holding disappear off your portfolio on E*Trade and appear on NAB?

Thanks SB

[GreatPig]

As I'm getting the whole HIN moved to NAB, then yes, they should suddenly appear on NAB and disappear off Etrade.

However, I'm expecting a call any time now to tell me Etrade won't release the HIN until I stop trading long enough for all outstanding trades to settle - basically 3-5 days.

GP

[GreatPig]

It looks like Etrade have changed something related to the login for their new website.

My investment account login goes back to the old website, as it has done since they brought in HSBC, but I used to be able to then just zip back to the new website, which is the only one I've ever used. Now though it always prompts for login again when I try to get back to the new website, with logging in then redirecting me back to the old one.

So now it seems I'm stuck with using the old website for that account, a site I've never used before in my life.

Another nice move Etrade. Thanks :(

GP

[rub92me]

Something else is wrong as well this morning. It is not correctly showing the trade history, which isn't a biggy, but just adds to the general annoyance about their incompetence.

[GreatPig]

Yeah, like this.

And I had two buy orders in yesterday that I cancelled just after closing. The orders have gone from the order history, but the funds aren't showing up as available for trading yet. :( Show me the money!

GP

[herbaltech]

The bastards are down again this morning.

[GreatPig]

Portfolio and quote displays are going crazy again right now.

I refreshed WPL quote and it said $6 something, so refreshed again and it said about 58 cents. Now it's back to $35 something.

And each time I refresh my portfolio it fluctuates between being a few hundred dollars down and up to about $6K down!

The truth is out there somewhere...

GP

[GreatPig]

Okay, seems to have settled down again now.

GP

[3 veiws of a secret]

Portfolio and quote displays are going crazy again right now.

I refreshed WPL quote and it said $6 something, so refreshed again and it said about 58 cents. Now it's back to $35 something.

And each time I refresh my portfolio it fluctuates between being a few hundred dollars down and up to about $6K down!

The truth is out there somewhere...

GP

Well seems like we are both in the hunt for WPL.....keen pickings indeed!

[GreatPig]

Actually I was looking at it as a possible short...

Mind you, at 58 cents I'd go long in an instance! :D

GP

[visual]

Etrade is on fire

ETR - ETRADE AUSTRALIA LIMITED
Deutsche Bank rates the stock as Buy - Etrade is on fire, Deutsche Bank analysts state. Were it not for what they believe were disappointing trading volumes in September management would have increased profit guidance for the year.
That hasn't happened, but a strong outlook for the first half is enough to keep Deutsche Bank excited. The underlying customer growth seems to have picked up further and with a positive outlook for the share market, they see "compelling value".

Sector: Diversified Financials.

Now we know wy all the problems,etrade is on fire!!
I know they don`t mean it literally but they might as well!

[GreatPig]

Well I guess if Microsoft can make a fortune from buggy software, then Etrade can probably do the same with a similar website :sly:

GP

[rub92me]

Prices are all over the shop this afternoon. I think I'l sell my EVE shares for 16.07 thanks :banghead: :banghead:

[Julia]

I was charged too much brokerage on a trade on 22 November. Six phone calls later, I'm still waiting for the replacement contract note.

Julia

[dubiousinfo]

I cant get any price information at all this morning. Anyone else having trouble? :mad:

[canaussieuck]

Provider error '80004005'

Unspecified error

/Products/BMCmedia/StockWidget.asp, line 29


What the heck??????

This is the error i got when i tried to refresh my portfolio this morning :banghead:

[Prospector]

NAB online is the same - cant get any arrows but can see the trades!

[toc_bat]

ive got exactly the same problems

[vicb]

Provider error '80004005'

Unspecified error

/Products/BMCmedia/StockWidget.asp, line 29


Same here are they that useless there ****

[Happy]

I got this beauty:

Return code was: -10015 at ETradeAustralia.Common.DataAccess.HandledExecuteNo nQuery(SqlCommand cCommand) at ETradeAustralia.Common.DataAccess.Run_StoredProc(S tring sStoredProcName, eDatabases eDatabase, CommandParameter[]& cCommandOutputParameters, Int32 TimeOut, CommandParameter[] cCommandParameters) --- End of inner exception stack trace --- at ETradeAustralia.Common.DataAccess.Run_StoredProc(S tring sStoredProcName, eDatabases eDatabase, CommandParameter[]& cCommandOutputParameters, Int32 TimeOut, CommandParameter[] cCommandParameters) at ETradeAustralia.MT.AS.Order.Order.ModifyOrder(COrd er order)

[scranch]

Sanford seem to be having problems too.
My watchlist shows no change in prices,xao unchanged.
Direct shares shows xao +41.1 @12.41

[x2rider]

hi folks

WHF is this. No access again this morning . It guts me because I place my trades in the morning before I go to work . :mad:

Microsoft OLE DB Provider for ODBC Drivers error '80004005'

[Microsoft][ODBC SQL Server Driver][TCP/IP Sockets]SQL Server does not exist or access denied.

/Products/BMCmedia/StockWidget.asp, line 29

Time to look elsewhere for a broker I think :banghead:
Cheers martin

[toc_bat]

bloody hell not again,

yesterday due to my newbie stupidity i accidentalôly bought mls at 4,10pm trades, am worried theyre going to get sold off today was hoping to be there at open to do so if that was likely, but now etrade is down again, , bloody hell x 3 !!!!!!!!!

[powerkoala]

again, common error... lost money in my account
damn etrade...
they know the problem but yet useless it ppl cant fix it
promise and promise but never give result...
what a "GOOD" broker they are :mad:

[Tekmann]

again, common error... lost money in my account
damn etrade... :

Look at thier share (ETR) go, while you guys are loosing money because of the systems/management... they're making money.

Sad but True.

[GreatPig]

Etrade is telling me that CEC is not a valid stock code when I ask for a quote, despite the ASX site telling me it's Coneco Limited and my chart showing it close yesterday at 66 cents.

Anyone else have any problems getting quotes or market depth for this stock?

[Edit: Hmm... and NAB says the same thing. Something funny about this stock code?]

Cheers,
GP

[Basilisk]

Did a search on coneco on old etrade and all it came back with CECDA with a price of .65 and a trading basis of RD RE - but also told me CECDA was not a valid profile.

[scranch]

GP,
My charting software tells me CEC has not had any trades since 27.11.06 for some reason.Don't know if this helps.
Brian