Log on after ETRADE takeover

[scranch]

Has anyone else from direct shares (St George) tried to log on to etrade today?We are supposed to start trading on ETRADE 11-09-06,but have access to the site at the moment to look around and get familiar with it after HSBC selling out.
I keep getting invalid ID when I try to log in.
Not too impressed all round,have not been able to view my portfolio to get an update after fridays close,just hope the log in details they sent work tomorrow.
Brian

[swingstar]

I think I got an email last week about scheduled downtime. I've deleted it now, but I'm pretty sure it was E*TRADE.

[GreatPig]

I can log into Etrade right now.

Not real impressed with their lack of information on warrants, but otherwise seems okay so far.

HSBC was a real PITA the last few days, with heaps of server errors and problems.

Cheers,
GP

[Rafa]

yeah, HSBC was a dog!

showed shares i had sold, didn't show ones i bought!!!
i pretty much couldn't trade on Friday! :banghead:

i just hope they don't stuff anything up in this transfer!

[scranch]

Thanks for the response.I still can't log on at 6 pm..
Was supposed to be up and running with transfers completed at 5pm.
My pw may be stuffed,as I keep getting "this pw is invalid for this site".
When I try to log in to direct shares instead of ETRADE,out of frustration a page unavailable message comes up.
Surely even a kindergarden kid would have thought to provide a link to take clients to where they are expected to finish up,to make any changeover as smooth as possible.I will have to get on the phone to them early tomorrow.
I agree hsbc,directshares,etrade or whoever,have been apita this last week.Been so sloooooow,and coming up with server errors nearly 50% of the time.
Got an account with a Sanford offshoot which I have never traded with,may have to give it a closer look.
Brian

[deftfear]

Try logging in on the old site, I had trouble logging into etrade one day last week and etrade told me to use the old site. I'm not sure if it will work for hsbc account but give it a try.

Its on the left hand site, underneath highlights on the login page.

[scranch]

Have already tried the old site.Get a message"please note you are not authorised to use this function",then on the side in big letters APPLICATION,whatever that means.
Brian

[GreatPig]

I can log in, but my portfolio from HSBC isn't showing up yet. The correct figures are there under My Accounts, but nothing in the Portfolio list.

GP

[Simmo]

Similar problems here, looks like they have had problems with the migration of data, not expecting things to run smoothly tomorrow. :banghead:

[hypnotic]

Similar problems here, looks like they have had problems with the migration of data, not expecting things to run smoothly tomorrow. :banghead:

Likewise, nothing in the profolio Yet..

I hope i can trade properly tomorrow?

What happens if we can;t? :( Are we entitled for a law-suit? :p:

Hypnotic

[michael_selway]

Likewise, nothing in the profolio Yet..

I hope i can trade properly tomorrow?

What happens if we can;t? :( Are we entitled for a law-suit? :p:

Hypnotic

Yeah what happens if All Ords crashes big time tommrrow?

cant sell? :banghead:

thx

MS

[gremlin51]

I have logged on and checked it out, after a bit of looking around seems alright even lists my Canadian stocks and it appears I can trade them on line instead of over the phone.
Missing things, there is no intraday chart and looks like you have to pay for research

[gremlin51]

Your stocks do not appear in your portfolio but in my account/ positions

[Simmo]

It doesn't seem the most logical.
This is what I am getting under portfolio, I can see my stocks under account positions but from below they should only be under account positions if they are under a margin loan.

"There are no holdings in this Portfolio
If your account is linked to a margin loan please note your Portfolio will only display stocks that have been traded through your directshares account. To view all stock associated with your Margin Loan please refer to Account Positions."

You can get full research if you change over to Etrades standard pricing which is higher brokerage unless you traded regularly. Seems they have kept directshares users on the same fees as previously but taken away a bit of functionality, it probably worth while upgrading.The interface in Etrade seems over complicated compared with HSBC which was simple and functional. :2twocents

[powerkoala]

This is too slow...
before i try to use their system and quiet fast...
but now, have to wait for 3-4 minutes just to get the up to date data?
how we suppose to trade like this?

[GreatPig]

Well now I can't log in at all, on neither of my IDs.

And not surprisingly, their phone number is constantly engaged.

Great start Etrade...

[powerkoala]

how can we complain with this?
earlier this morning, they transfer wrong volume of my account.
call them and have to wait for 10 minutes.
they didn't seems to understand the value of customer at all.
-sigh-

[scranch]

Powerkoala,you should be so lucky.Etrade still does not recognise my user id.Have tried to ring the help number for 2 hours,keep getting a message that all lines are busy,try again later.Not even an option to get in a queue.
Sent an email at 9.00 but not holding my breath.
Brian

[powerkoala]

Can we complain this to HSBC?
this is really bad for us.

[Sailor]

I can't log on either and I'm a regular etrade client, not a new HSBC migrant. Was just about to make a killing too!

[TjamesX]

They have well and truly buggered up.

I could log on last night, but this morning it's stuffed.

One of my workmates who was with etrade before today can't log on to his account either.

I think maybe etrade shares will go down after today!!!! If only people could get in their accounts to sell.......

:eek:

[powerkoala]

I think Etrade is not ready to get lot of data like this.
Their server seems can't handle.
Way to slow for a winning broker... :mad:

[hypnotic]

Powerkoala,you should be so lucky.Etrade still does not recognise my user id.Have tried to ring the help number for 2 hours,keep getting a message that all lines are busy,try again later.Not even an option to get in a queue.
Sent an email at 9.00 but not holding my breath.
Brian

I tried last night all the portfolio seems to be there and i have tried changing my passwords in ready for today and logged on alright. And now i can't log on and can't even make a call to the customer service centre coz the line is engaged........ this is pathetic!

They had like more than a month to commission the damn migration of the "same trading platform" and they still can't get it right?

Frustrating

Hypnotic :mad:

[powerkoala]

they keep asking me to log on again and again and again just to change tab from portfolio to account.
this is really annoying... :banghead:

[dubiousinfo]

I'm an existing user of etrade for some time now. I have recently found out that while I can log onto the old site I can't log onto the the new site.
After 2 days on the phone I finally got to talk to tech support. They decided the problem was a known issue with my router (DLink 502) & I should upgrade the firmware. Have downloaded the new firmware but haven't done the upgrade yet to try it.
Can't see why it should take 2 days if the issue is known, also why isn't it posted somewhere if it is known.
Etrade is good when it's working, but customer service is very ordinary if something goes wrong.

[canaussieuck]

I've been an existing customer of Etrade for a few months now. I cannot get online today at all, and site is lethargically slow!

If they don't lift thier game i'm out of there.

Stupid, stupid, stupid.

Can anyone tell me what CBH, TAP, and BPT are doing at the moment?

Bloody p***** off! :mad:

[dragonball]

too slow :banghead: too slow :banghead: too slow :banghead:

just sold cbh at 0.49

[dubiousinfo]

I've been an existing customer of Etrade for a few months now. I cannot get online today at all, and site is lethargically slow!

If they don't lift thier game i'm out of there.

Stupid, stupid, stupid.

Can anyone tell me what CBH, TAP, and BPT are doing at the moment?

Bloody p***** off! :mad:

I'm logged into the old site


10:57 Last sale price:

CBH .48
TAP 1.62
BPT 1.505

[jet-r]

Im so freakned frustrated at the new directshare!@

its bloody so slow !!! how can they expect us to do anything when it takes 3 minutes to refresh the page!. another minute to place a trade!! this is not going to work!.

also, directshare used to show us the ask and bid price on the watchlist whereas etrade doesnt.
Directshare used to let us open more than one window which let me watch the market depth closely while placing an order.
Directshare is 10X faster!!!!

THIS IS BULSHYT>> I am down 1.5% on my entire portfolio and I cant even do anythign about ti!!!!!!!!!!!!!
NOT HAPPY!!!


I am going to look for alternatives now. any recommandations??

[binginbarrel]

I just tried logging on then. Previously had no problem.
But when I logged in now I opened somebody elses account, The Munro trust> If this is you I updated your watchlist for you as I needed to know what my stocks were doing.
Your phantom portfolio has now 7million dollars.
Who ever this account belongs to they were very active thismorning trading in the likes of- MFI, GTP, WAT, SIP and OXR. All were going up so if I can get back into your account I will be adding your choices to my watchlist.

[Simmo]

Looks like the whole system is down now. :banghead:

[powerkoala]

Best online broker my A$$!!!
i been logout and login for how many times just to see market depth or using their TABS......
how can i get data at all like this...
D@mn e-trade :mad:

[binginbarrel]

Just got into my own acc. now.


Looks different to the last users acc I accessed

[Sir Burr]

I was a HSBC user too.

This morning I could logon but one of my stocks is missing from my portfolio yet it is there under the contract notes.

The site is a POS though compared to HSBC.

It is flippen slow and I hate how you can't list your stocks to pick which to sell. HSBC seemed much more slicker.

The biggest problem is this:


SECURITY MESSAGE:
You may be experiencing difficulties in loading this page.

This may be because you have been inactive on this page for an extended period. For your security, you have been automatically logged out of the website.

To access the website, please close your existing internet browser/s, open a new browser, and type in the website address.

If you continue to experience difficulties accessing the new website, please don't hesitate to contact our friendly Customer Assistance team on
1300 658 355.

It seems the site is so slow that it thinks I'm inactive and logs me out. :banghead: :banghead: :banghead:

SB

[rub92me]

This is a mess indeed. Haven't been able to get in at all. I'll be switching to a different provider. Class action suit, anybody?

[Sir Burr]

THIS IS BULSHYT>> I am down 1.5% on my entire portfolio and I cant even do anythign about ti!!!!!!!!!!!!! NOT HAPPY!!!

Have you or anyone tried their PHONE trading as an alternative? :eek7:

SB

[powerkoala]

Yeah, if you can got connected somehow.....
i have to wait just their representative is online ALLTIMES and listen to stupid songs while our money disappeared..........

[Sir Burr]

BTW I don't think the site supports Opera, on my setup the top Tabs are missing.

ie: Home, My Accounts, My Portfolio etc etc

[Mouse]

I've been using EtradePro for a while now, no problems here but I am logged onto the old site.

If anyone wants some quick prices etc feel free to come into the ASF chatroom and I can look things up until about midday before I have to go out.

cheers
Mouse

[scranch]

Problem is there does not seem to be anyone to complain to.
ASX only interested if someone is insider trading or something like that.
If ASX wants to be a regulatery body it should be independant,not one of the rabble.
Don't really want to trade at the moment but I would like to check my details,and see how much I am down at the present time
Brian

[canaussieuck]

Finally got into Etrade PRO.

Seems a bit better now, faster.

[jurn]

bah. I'm coming over from HSBC.

They've successfully transferred my watchlist but where's my portfolio!!

What is the URL to the old site that you guys are referring to?

Jurn

[Rafa]

yup... its well and truly stuffed!!!

and on a down day as well!!! ... :banghead: :banghead: :banghead:

[Rafa]

now its doubled my holding in BMN...
AWESOME!!!
:jump: :jump: :jump:

[Sailor]

Seems to be working OK now. Back to normal albeit very slow.

[powerkoala]

It's not ok at all.
talk with them several times, found out still lot of glinch in their transfering system.
some portfolio still left over in HSBC server, yet we can sell them if we want.
not appear in our account position. will be fix by the end of today they said.
weird.. how can we sell something that we can't see ????

[scranch]

Finally got through to directshare help centre guy.Explained about the page unavailable when I tried to go to my direct share log on,therefore I went to etrade.Big mistake should not have used my usual link but used
www.directshares.com.au
This opened up a page that accepted the log on.
He seemed surprised there was no link to take you there in the first place.
Have a sneaking suspicion that directshare clients may be a hybrid,not exactly directshares,not exactly etrade.
Brian

[Happy]

Seems to be working OK now. Back to normal albeit very slow.

E*Trade doesn't seem improve on speed today.
If they cannot handle extra clients, why were they allowed to purchase HSBC?

[GreatPig]

I can use it now, but it's as slow as a dog. Just refreshing a quote can take a minute or more.

Forget trying to actually trade.

GP

[Happy]

Are E*Trade required to provide certain service, or they can do whatever they like and it is up to us to stay with them or go?

[Sir Burr]

Hey I just logged out of E-Trade and was taken to a SURVEY site for E-Trade. :p:

At least complain here:
http://www.taverner.com.au/surveys/w1217.htm :rocketwho

SB

[muddywaters]

Hey I just logged out of E-Trade and was taken to a SURVEY site for E-Trade. :p:

At least complain here:
http://www.taverner.com.au/surveys/w1217.htm :rocketwho

SB


Nice find mate - you can't swear on this site but you can on their survey. Beauty.

[powerkoala]

has anybody able to logon now?
i have been trying since 3pm and can't open their website at all.

[GreatPig]

Well, what a total crap day that was! :mad:

Not only was Etrade stuffed for most of the day, but my HSBC direct debit facility to the NAB is no longer useable, meaning I can't easily transfer funds via the Internet any more (at least no more than $5K a day), and while the XAO ended up down less than 1.5%, half of my stocks are down nearly 3.5% and one is down over 10%!

It now looks like I'm going to have to move my settlement account from HSBC to ANZ so that I can actually transfer a reasonable amount of funds into it via the Internet again. Etrade have already told me I have to apply for a new HIN to do that - I can't just change the settlement account of the existing HIN. And then I'll become an ordinary new Etrade customer, probably losing the lower HSBC brokerage rate.

More hoops guys, I need more hoops to jump through! :banghead:

Time to give up and take a holiday I think... :p:

GP

[Rafa]

I knew i should have liquidated on Friday!!!
WHAT A JOKE!!!


I'm up for a class action to recoup my losses from today...
i could have even sold in the morning and things would have been fine if it wasn't for bloody etrade!!!

[Rafa]

the only successfull thing i did on e-trade today was when i clicked logoff...
and it said...

YOU HAVE SUCCESSFULLY LOGGED OFF!!!


:banghead: :banghead: :banghead: :banghead: :banghead:

AAAAAARRRRRRRGGGGGGGGHHHHHHHHHHH!!!!!!!!!!!!!!

[powerkoala]

talk to them again.
all they said is "sorry, sorry and more stupid sorry".
don't they know that uploading data on Trading Hours is STUPID ???
lose a lot today due to stupidity of "THE BEST ONLINE STOCKBROKING ever"
jeez... what a joke :mad:

[Sir Burr]

Not only was Etrade stuffed for most of the day, but my HSBC direct debit facility to the NAB is no longer useable, meaning I can't easily transfer funds via the Internet any more (at least no more than $5K a day)
GP,

I hope this isn't going to be trouble :eek7:

I had never logged into my normal HSBC savings account, only ever went to the HSBC Stockbroking to do transfers. I have now applied to get a pin # to access my savings account at the HSBC here: http://www.hsbc.com.au/personal/ifs/logon.html

Anyway, are you saying that you can only direct debit from my "other" (you use NAB) account into the HSBC savings account $5000 at a time?

Can't you do an account transfer through your "other" account into the HSBC savings account, any amount you like? ie: the other way around?

Cheers SB

[scranch]

What a load of crap they are.Get 1-20 trades for $27.95,21+ $$16.50.
For this there doen't seem to be any research to speak of,at least directshares had aegis with some kind of feed back.
Service can be upgraded by paying$32.95 1-10 shares,11-20 $27.45. 21+ $21.95.Don't know what happens if you upgrade and don't buy from them.
The old directshares interface was nothing to write home about but at least everything was in place.
In my portfolio I could see how much my shares cost in the first place the bid and ask,the last sale % up or down the total value and by clicking on the asx code went to course of sales with hi lo vol etc.
This new one is a dogs breakfast.
Everything was so slow today I ended up giving up.God help anyone who trades on a daily basis the way the market was today together with etrade.
Am looking at a couple of other options this week,I liked directshares because it came and went by direct debit and credit from st george account,bet after today that doesn't seem so important.
Brian

[scranch]

One more stupid thing when I check my portfolio at the moment it shows my shares aquired 11-9-06 cost;0.00 for every one.May be eadjusted one day,who knows?
Brian

[GreatPig]

I had never logged into my normal HSBC savings account, only ever went to the HSBC Stockbroking to do transfers. I have now applied to get a pin # to access my savings account at the HSBC
I already have a PIN for the standard HSBC Internet Banking site - and that's a bit of a pain now too. They've recently introduced a security code after you log on, where they send you this little device that you can press a button on to display a number and you have to enter that number in. The number changes every time you press the button. Means you have to have the device on you whenever you want to log in (it is small though, and designed to fit on a key ring).

But back to the main issue. The direct debit transfer facility is no longer available at all via the Internet, according to what they've told me. Now you can only do ordinary Internet banking transfers to third-party bank accounts, limited to $5K a day. To transfer money in, you'd have to do the same from your other bank (which I can't, because I haven't enabled transfers to other banks with NAB for security reasons).

The alternatives I was told were to visit a branch (yeah, right), send them a fax, or use cheques. I gather though that visiting a branch or sending them a fax would result in an ordinary TT, involving a fee.

I also asked about using BPay, like Etrade use for the ANZ account, but I'm a bit unclear on the answer there. The woman seemed to indicate this might be possible, but would be limited to $20K per day. That's a bit better than $5K per day, but still not the same as $50K per day (and even that I've found a bit of a PITA).

So the options are not good. One of the main reasons I chose HSBC in the first place was because of this direct debit facility, and now without so much as a by-your-leave, poof! it's vanished.

The only viable solution I can see is moving the settlement account to ANZ, or dumping Etrade and moving to another provider. However, I just moved my other account from NAB to Etrade, because I was sick of NAB, and very few places offer the direct debit facility in the first place (Etrade with an ANZ account is a bit strange - it has a direct debit facility to move funds out of ANZ but you have to use BPay or some other method to move them in).

GP

[dragonball]

it's says 'WELCOME HSBC CUSTOMER' 'WELCOME TO E-TRADE'

it's look like 'WELCOME TO HELL' to me :banghead:

:mad: :mad: :mad:

[Sir Burr]

The only viable solution I can see is moving the settlement account to ANZ, or dumping Etrade and moving to another provider. However, I just moved my other account from NAB to Etrade, because I was sick of NAB, and very few places offer the direct debit facility in the first place (Etrade with an ANZ account is a bit strange - it has a direct debit facility to move funds out of ANZ but you have to use BPay or some other method to move them in).

GP

GP,

Much appreciate you explaining this. Thanks.

Yes I had read about that little security device thingy.

I do have the external transfers on my "other" account (to HSBC) but it sounds like HSBC has transfers (direct credit) to the "other" account of amounts of $5000, this is friggen useless because I stop trading when the market turns down and transfer all the money back to where cash works hardest.

This will need some further research.

SB

[Sir Burr]

Just got an email regarding my portfolio complaints - open 'till 10pm tonight:


Thank you for your email.

We are currently experiencing intermittent problems with the web site which we are currently working to resolve. We sincerely apologise for the inconvenience and kindly ask that you try to access the site tomorrow morning.

If you have any further queries please reply to service@etrade.com.au or call 1300 658 355. Our call centre will be open until 10.00pm tonight and will re-open at 7.00am Tuesday morning.

Kind Regards,

[scranch]

Had a call last night about 6.00 from direct shares.A rather pleasant sounding girl was responding to my email and wanted to know how I was getting on.
She offered to walk me through the site,but I had closed everything up and couldn't be bothered spending the time going back in.
The problem I have at the moment is I feel half pregnant.I am not with etrade,it is still directshares,but an abortion of the site it was before for my needs.
The girl on the phone said if anyone had problems they could ring a customer service rep,who would guide them through.
Maybe when things settle down I'll give one a call.
Was thinking about changing bank accounts anyway.
Stgeorge portfolio a/c used to give over 4% on balances over $5000.
Now they give 0.1%+ carge $6 if the a/c drops.
Problem is all our direct deposits for dividends,rent etc goes into that a/c.
The stgeorge everyday a/c has gone up from $1000 to $3000 balance for fee free threshhold,that a/c pays 0.01%.
To keep both a/c open without fees ties up $8000.
The online pays 5.8%,but even though transfers are free,after 2 transactions they get taken off the total of free transactions allowed a month

[GreatPig]

Mostly crap again this morning. Has moments where it works okay, but then back to the wait... wait... wait...

GP

[gremlin51]

3 attempts to log on at market open then locked out for 15 minutes because of failed log on while the market is diving, I am using an old Comsec account to monitor my stocks it updates instantly.

[Sir Burr]

It now looks like I'm going to have to move my settlement account from HSBC to ANZ so that I can actually transfer a reasonable amount of funds into it via the Internet again. Etrade have already told me I have to apply for a new HIN to do that - I can't just change the settlement account of the existing HIN. And then I'll become an ordinary new Etrade customer, probably losing the lower HSBC brokerage rate.
GP

GP,

FFS this is friggen annoying:


Thank you for your email. To open an E*TRADE ANZ Cash Account, you will need to open a new E*TRADE trading account. I have posted out some information about the account, as well as a new application form. You can also apply online, through the E*TRADE website.

Unfortunately an ANZ Cash Account can't be created without a new trading account and I apologies for any inconvenience this may cause you.

Kind regards,

:swear: AND JUST GOT THIS TOO:


Thank you for your interest in opening an E*TRADE account. We will be posting your application form and E*TRADE Guide shortly. To help us open your account quickly, please ensure you follow these easy steps when posting your application.

CHECKLIST:
1. Complete the application in full.
2. Sign all declarations (ensure all applicants sign).
3. You MUST include a copy of that part of your bank statement of your nominated bank account, which evidences the account name, BSB and account number.
4. Write your Lead Reference Number on your application.
5. To transfer sponsored holdings, you must complete a CHESS Sponsorship Transfer Form and attach copies of your last broker sponsored and/or issuer sponsored holding statements.
6. Mail your application and supporting information, where required to: E*TRADE Australia Securities LimitedReply Paid 1346ROYAL EXCHANGE NSW 1224

[GreatPig]

SB,

I just recently went through all the rigmarole of transferring a HIN to Etrade from NAB. It's not a great drama, but once you send in the application it can take a while (2-3 weeks from memory).

I also had a problem that NAB wouldn't release the HIN while I had unsettled trades, so I had to stop trading for a few days. For some inexplicable reason that was about a week, despite settlement being T+3.

Even though I have no HIN with NAB now, I can still log into my account with them. This is sort-of useful as the NAB watchlist display shows pre-open match prices, which Etrade and HSBC don't. Unfortunately they're 20 minute delayed though, so of no great use. I can also download daily price data from NAB if I want to.

GP

[dragonball]

i had weird experience this morning, i got enough money in my account to buy portfolio (CBH) but when i tried to place the order, the system didnt let me.

it says 'insufficient fund'...so had to call the cust service, to place my order manually to the market.

hope that problem will never happened again in the future, coz it was so annoying for me :mad:

oh well.........................

[NettAssets]

It will happen all the time if you trade short option positions. The account will show the full debit for the position even if you have the cover of a long option position. So if there is not enough cash to cover the full position its all telephone from then on.:mad: :banghead:

[GreatPig]

I've noticed today that when I log in using my account transferred from HSBC, I get into the new website and it seems to be working fine today.

However, if I log in to the account I transferred from NAB a few weeks ago, I get redirected to the old website with a message that the new site is experiencing problems.

Looks like they're giving the new HSBC customers preferential treatment :rolleyes:

Cheers,
GP

[dr00]

im an anz etrader and if i log on to the new website it chucks me over to the old website, but i can access the new website from there by clicking the link :sly:

[scranch]

GreatPig,is the site the same for the two accounts you transferred?(in functionality I mean)
I have an idea that there are different levels of service for different clients among brokers.
I think the transfers from HSBC are paying less per trade than the old etrade clients,but getting a lower level of function unless willing to upgrade.
I have an a/c with a mob called V-Broker,through my software provider Ic-Investor.This a/c is free for the basics,and the paper work was for sanfords.
Imbedded in it are things which I cannot get to,for investorweb clients.
I have been told that Ic-Investor customers can get reasonable access to halifax,though I haven't gone into it yet.
I have come to the conclusion a lot of these services a rebadged on a one size fits all basis.
I found etrade (sounds funny saying that,no mention of it around much)easier to get into today and a lot faster than yesterday.It will still need a lot of tweaking to get it the way I like.
Got another phone call last night from a guy from etrade wanting to know how things were going.Wonder if they know anything about buying and selling on the site,or if they just work in the IT side.
Brian

[GreatPig]

Brian,

Etrade may have had better performance today because it looks like it was redirecting some customers (persumably the existing ones) back to the old website, leaving less load on the new website.

I haven't used it enough for either account yet to really compare functionalities. I do have different levels of service with each account though (or am supposed to have - I was on the platinum level with HSBC), and so far I haven't been charged any brokerage for the couple of trades I've done since the move from HSBC. Brokerage on the other account is about $32.

GP

[powerkoala]

does anybody have the same problem in placing buy order using etrade?
they said not enough money, in fact i just sold one share to buy another.
have to call up and ask them to put order manually, and guess what, sp already increase... :mad:
what is going on with their system?
why they can't even make it work properly?
:banghead:

[scranch]

Found etrade(directshares?)much faster today,also,surprise surprise,when I click on the logon for direct shares in my internet banking it now takes me straight there instead of showing page unavailable.If it had done that from day one my experience would not have been nearly as negative as it was.
Brian.
PS Have not tried to trade with them as yet.

[Happy]

does anybody have the same problem in placing buy order using etrade?
they said not enough money, in fact i just sold one share to buy another.
have to call up and ask them to put order manually, and guess what, sp already increase... :mad:
what is going on with their system?
why they can't even make it work properly?
:banghead:

I thought there might be problems and I transferred extra money to my trading account, but they just disappear.
I buy and sell shares and account should grow not shrink.

Sent them E-mail, but wait for response.

By the end of next week I’ll definitely run out of money if they run show this way.
Hope they solve it before then.

[Sir Burr]

SB,

I just recently went through all the rigmarole of transferring a HIN to Etrade from NAB.

GP, Just an update the the missing trade in my portfolio, it has appeared! :)

Also, today I recieved my little security device and and sighed a breath of relief when I saw on the paperwork that my acoount has the following:

- Bill payments using B-Pay $20,000
- 3rd Party Payments $0.00
- Transfer between your accounts above $500,000

The "payments above" is blank so I am guessing you can add accounts (external Credo!) in which I may be able to transfer upto $500,000.

SB

[GreatPig]

The "payments above" is blank so I am guessing you can add accounts (external Credo!) in which I may be able to transfer upto $500,000.

I think you might find that's between multiple accounts within HSBC itself. Transferring to accounts in other banks is limited to $5K per day. And to transfer funds into HSBC, you need to have the same facility in your other bank.

The $20K limit for PBay isn't very good either. With NAB I can do much higher amounts, depending on who the payee is (the ATO for example seems to be unlimited).

GP

[Sir Burr]

I think you might find that's between multiple accounts within HSBC itself. Transferring to accounts in other banks is limited to $5K per day. And to transfer funds into HSBC, you need to have the same facility in your other bank.

The $20K limit for PBay isn't very good either. With NAB I can do much higher amounts, depending on who the payee is (the ATO for example seems to be unlimited).

GP

GP, yes you are correct. Got a reply back from my email, seems anything over $5000 will be charged at $25.



Thank you for your email regarding your share trading account.

In response to your enquiry, ETrade have purchased our whole Stockbroking book and therefore if you require assistance on your share trading account, please kindly contact ETrade directly at:

* ETrade Customer Account Hotline - 1300 658 355 or +61-2-82745500 if calling from overseas
* ETrade Contact for Stockbroking - service@etrade.com.au

If you still have a savings account (previously linked to your stockbroking account) at HSBC, you will still be able to access it via our Internet Banking
- daily limit AUD5,000.00 now applies to all external transfers and it cannot be increased due to security restrictions.

Apart from Internet Banking, there are other forms of transfers can be used:

- Via Call Center (staff assisted phone banking transfer, daily limit is AUD20000.00 per transfer. Fee is AUD25.00 per transfer.

- In writing or visiting our branch, no limit applies. Fee is AUD25.00 per transfer. The address for posting written instruction is as below:

Attention: Network Services Centre (NSC)
GPO BOX 5302
Sydney NSW 2001
Australia

Or it can be faxed to:

Att: Network Service Center (NSC)
HSBC Bank Australia Ltd
Fax# (+61 2) 97629339

If the transfer is lodged in writing, a Telegraphic Transfer (TT) form must be completed and the form can be downloaded from our website at:

http://www.hsbc.com.au/personal/accounts/forms.html

However, if you wish to use the funds from your savings account to do share trading via your ETrade account, you will need to contact them directly and they may apply different limits - depending on their policies and system.

If you have any further enquiries, please call our Direct Service Centre on 1300 308 008 or +61 2 9005 8187 if calling from overseas.

Our Direct Service Centre is open as follows:

Customer Service: 24 hours a day, 7 days a week
Home Loan Servicing: Monday to Friday 8am - 8pm (AEST)
Sales: Monday to Friday 8am - 8pm

Kind regards,

[GreatPig]

SB,

One thing I've noticed with banks over the years: every time they change something, you always end up worse off - despite the rosy, feel-good letter they send you.

This is now pretty much unworkable for me. I need to be able to transfer reasonable amounts of money via the Internet. Once my introductory benefits run out (the free brokerage, etc), I'm going to have to apply for another HIN and get an ANZ account.

Mind you, if the performance of their trading site hasn't improved by then, I may be looking for another broker altogether!

GP

[Sir Burr]

GP,

Yes that is exactly my thoughts too.

Thanks

[Happy]

Sounds like E*Trade is the best broker and the only problem is bank accound coupled to trading account.

Is is good impression?

[Happy]

To be fair, I have to say that today E*Trade web pages loaded for me much faster all day and I got my money back.

On the negative side, since I change quite a few orders and I have few orders executed every day, and I keep my private calculations, I have to send e-mail every day, to get money re-set.

[kennas]

Not sure if you guys have discussed this one, but Managed Funds and Margin Lending through ANZ and E Trade do not speak to each other!!!!

I transferred my Margin Loan to ANZ from HSBC as I thought it sensible to have Stockbroking/Margin Loan with one portal. Little did I know - or were told - that my Managed Funds held under Margin Lending with HSBC would not be recognised by E Trade. The result: A Margin Call on the day my Margin Loan/Shares transferred across because the equity in the Managed Funds was not taken across as well!! After explaining the problem to them, it still is not going to work until I get a second Margin Loan organised for the Managed Funds and transfer equity from that into the shares Margin Loan so I can actually trade with it.

Rediculous.

[GreatPig]

I just found the other day that if a trade goes through at multiple prices, Etrade don't even tell you how many went through at what prices - and there's nowhere to get that information from (I rang them to ask). They just give you an average price per share instead.

Both NAB and HSBC list the individual prices and quantities, which I've always logged in my records. It seems the only way I can get that info now is to log back into NAB and use their daily trade list feature, which lists all the trades in a particular stock for the current day.

And Etrade email out contract notes with a friggin password required to open them. That's a major PITA! Plus the contract note is missing most of the form text, giving only the actual data in the fields. The contract note that can be viewed online looks right though, so I'll have to use those and manually print them to PDFs myself.

Another day, another problem with Etrade...

GP

[Happy]

I am too impatient to go through the hoops on e-mailed contract note, but I found way around.

In ‘TRADING’ there is ‘TRADING HISTORY’ tag and every trade has its Adobe file ‘CONTRACT NOTE NUMBER’ in second column.

Since I am logged on already it doesn’t ask me to re-type password.

As to going with one order through different price level I didn’t have a pleasure yet, but looks like total crap.
Just wander, to how many decimal points they go with average price?

[GreatPig]

In ‘TRADING’ there is ‘TRADING HISTORY’ tag and every trade has its Adobe file ‘CONTRACT NOTE NUMBER’ in second column.
Yes, that's what I meant by the online contract note.


how many decimal points they go with average price?
Six, with the order I had. Not sure if it's always that though.

GP

[kennas]

I'm thinking of changing everything over to someone else. Commsec maybe. Any suggestions..

[scranch]

Great Pig
Re multiple prices and quantities,I was looking at "my portfolio" today and noticed my arq and fun were duplicated in name,this was in "detailed view"
By going to "edit"I was able to see quantity,and price for ARQ,bought in 2 transactions 21-9-06.
the second lot for FUN were the spp and the quantity was there,but I had to fill in the date and price.

[GreatPig]

Scranch,

Thanks. I haven't had any purchases go through at multiple prices yet, only one sale so far.

But back onto other Etrade issues... :rolleyes:

I had trouble for most of today trying to update a watchlist (any watchlist). Whenever I clicked on the button, I'd get that security error message which would tell me I'd been logged out - which was a load of crap, since I was still logged in fine.

Then when I got a new emailed contract note, I found they'd fixed the problem of not having the template text showing in the note. However, it still had the password, and when I tried to print it to another PDF to remove the password, the PDF printer would always give an error and not print the file! So I went back to my trading history to view the online contract note, and found the link didn't work. It would bring up another window, but not show the note inside.

After all that hassle, I rang customer support. The guy had me try all sorts of things in IE, even though I normally use Firefox, but couldn't get the online contract note to work. Couldn't get the update watchlist button to work either. Eventually tried the contract note from another computer and it worked, so gave up on my laptop.

Played around with it some more later and discovered the problem: I'd uninstalled Adobe Acrobat Reader a few days ago! :p: That's cause I always use the Foxit reader, and thought I didn't need Adobe any more.

So I reinstalled Adobe reader, let it install the critical updates, then half an hour and half a dozen reboots later, managed to read the online contract notes. Still couldn't get the update watchlist button to work though.

What a day, and not helped by IRN dropping nearly 8% :banghead: I'm tempted to say at least things can't get any worse, but I saw what happened when Dilbert said that... :D

GP

[Happy]

Had couple of shockingly slow E*Trade days, today much faster.

I wander if it is because other traders gave up so I can enjoy extra bandwidth, or they increased bandwidth.
But why few days later they are slow again?

I managed to clock up quite a few trades with running out of funds only once, which is an improvement already.

As you say, it can only get better.

[kennas]

Aaaaaaaahhhhhhhhhhhhhhhhhh!!!!!!!!!!!!!!!!

Damn log in!!!!!!!!!!!!! :banghead:

HSBC! Why did you sell me out!!!!!!!!!!!!!! I liked your little red and white triangles!!!!!!!!!!!!!!! You worked almost every time!!!!!!!!!!!!!!!!

Comsec here I come.............

[Sir Burr]

That's cause I always use the Foxit reader, and thought I didn't need Adobe any more.
GP

GP,

Noooooo! Get Foxit back, it has recently been upgraded and can view the contract notes fine.

http://www.foxitsoftware.com/pdf/rd_intro.php

SB

[scranch]

GP,
I can only run foxit.
A year back adobe stopped working on my computer.Uninsalled,reinstalled,system restore,nothing worked.Was reccommended foxit,found it faster,not much trouble to use.
My geeky foster son spent 2 hours fiddling with adobe and my computer to no avail.
I updated foxit last week.
When I can get off my backside I will be looking at comsec.
Sanford had an offer a little while ago,anyone going across from hsbc got 6 free trades.Don't know how good they are.Have got an a/c with a rebadged version(I think),never put any money in the a/c,just use it for prices,a bit of news and the ferrets comments.Maybe I should look at their fees again.
The thing I like about directshares is the direct debit/credit from my stgeorge a/c.Mostly it has been too big a change from what I was used to for my loyalty to stretch too far
Brian

[GreatPig]

SB,


Get Foxit back, it has recently been upgraded and can view the contract notes fine.
Yes, it can view contract notes okay, but it doesn't seem to work - or I haven't got my PC configured properly - for PDFs viewed inside Firefox.

I'm not sure how that file association thing works in a browser. After I uninstalled Adobe, I could still double-click a PDF file in Windows Explorer and have it open in Foxit, but when clicking on the PDF link on the Website, it would just open an empty browser window.

Cheers,
GP

[Julia]

I can't access my portfolio this evening. Keep getting a screen which says "check details: general network error".

I'm entering my usual user no. and password. Is anyone else having this problem?

Julia

[stereo21]

Hi,

I have been an long-term etrade customer and was recently only switched over to their "new & improved" website. However for about a week or so now after loggin on through their new website, I have been redirected back to their old website because of apparent maintainence to their new site.

Anyone else having similar problems?

[imajica]

I can't access my portfolio this evening. Keep getting a screen which says "check details: general network error".

I'm entering my usual user no. and password. Is anyone else having this problem?

Julia

Im getting the same problem!!!! what the hell is going on?

[GreatPig]

for about a week or so now after loggin on through their new website, I have been redirected back to their old website because of apparent maintainence to their new site.
I think this is because their new site can't handle all the traffic, so the existing customers are being sent back to the old site.

Try going to the new site and adding it to your favourites before logging in. Then, after logging in and being redirected to the old site, select the new site from your favourites again.

GP

[Sir Burr]

SB,

Yes, it can view contract notes okay, but it doesn't seem to work - or I haven't got my PC configured properly - for PDFs viewed inside Firefox.

I'm not sure how that file association thing works in a browser. After I uninstalled Adobe, I could still double-click a PDF file in Windows Explorer and have it open in Foxit, but when clicking on the PDF link on the Website, it would just open an empty browser window.

Cheers,
GP

GP,

After a search on Google, seems this is a common problem with FF.

I found this, that you might want to have a look through...

http://www.foxitsoftware.com/bbs/showthread.php?t=1610
and
http://foxitsoftware.com/bbs/showpost.php?p=5259&postcount=26

Cheers SB

[dubiousinfo]

Etrade seems painfully slow this morning. Anyone else having problems?

[GreatPig]

Yes, it's been painfully slow for me too, although is getting better now.

Doesn't help that all my long positions have opened at zero or down, and my two shorts are both up (the underlyings) :rolleyes:

Edit: I take that back. It's very intermittent, sometimes refreshing okay, other times still very slow.

GP

[vicb]

Yes I am having trouble logging on.
Seems to be down again today!!
I really needed to put an order in this morning!!!!

[dubiousinfo]

Just spoke to etrade & they stated the whole site was down & they couldn't give an estimate of when it would be back up.

[ALFguy]

Extremely annoyed!!!! Some good opportunities this morning that I'm missing out on. Still no response from ETrade :mad:

[toc_bat]

maaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaan

i was desperate to sell my cazalys at todays peak, and etrade wont let me!!!!

wouldve even bought some more at this rate,

maaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaan

can they be held accountable?????

juraj kosnar

[brerwallabi]

E trade site has gone crazy today, just clicked on a web page to find no trades today and quotetraker showing a volume of 314,000 in streaming real time from etrade - scratching my head.

[GreatPig]

This says it all...

[markrmau]

I just did trade at 10:32 on etrade.

Are you using www.etrade.com.au (i am) or old etradeaustralia site?

[toc_bat]

i cant even log yet, just freezes on the anzs general website

this is soooo pooooor

....

[kennas]

maaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaan

i was desperate to sell my cazalys at todays peak, and etrade wont let me!!!!

wouldve even bought some more at this rate,

maaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaan

can they be held accountable?????

juraj kosnar

I reckon they should be, but they probably have some fine print somewhere that says if the site goes down they can't be held accountable. Or, you can call them to trade at on line prices I suppose. Doesn't help with visability of the market though does it. And this is a holiday in most states too!!!

[ALFguy]

Although able to get onto the site via https://invest.etrade.com.au/

Still not able to logon!

I find it unbelievable that following an upgrade, they didn't have any contingency plan if there was a problem this morning.

40 mins so far and still ZIP.

I'll be making a formal complaint for sure :mad:

[ALFguy]

Ok, not sure if this helps anyone but I was using Firefox.

Managed to get in through IE strangely.....give it a go :sly:

Something screwy going on - last 10 trades have disappeared, even though total traded is over zero. So now I don't trust what I'm seeing.

[vicb]

May be trouble with the ASX. Seems there is alot of places having troubles. Aee "trouble with the Asx" thread.

[brerwallabi]

Everything fine now, they must think the market does not really get getting going till 10.45am.

[brerwallabi]

I spoke to soon arrrrrrrrrrrrrrgggggggggggghhhhhhhhh

[JoshyJ]

Etrade for me isnt showing the trades at all since it disappeared last time even when it happens, and its showing CDU has dropped 70%.

[GreatPig]

Seems to be working fine for me now.

Either that, or after an hour out in the garden in the sun I'm getting sun stroke :D

GP

[JoshyJ]

Website still has stuff wrong for me. Such as Image Resources going up 15% which i bought when it was at 12%, it then calculates that ive made 15%.

It also shows in the quote that the percent change is 1524.39% :p: