Comsec Down???

[ghotib]

Anyone else having trouble with ComSec?? Stopped refreshing at about 12.30, and I'm now getting Site Not Found.

Thanks

Ghoti

[ice]

Back in about 10 mins according to a poster on another forum who rang them.
If our market ever has a crash day god help all of us trading online.


ice

[ghotib]

Thanks ice.

That's a real risk, and I haven't a clue how to quantify it. Might be worth a post-Cup discussion thread??

Cheers,

Ghoti

[Lucstar]

Im still having trouble with comsec

[pete152]

So am I at 1.55pm Queensland time.
Peter

[RichKid]

Looks like it's been down for most of the day now, server problem, still down as I write. Neither the website nor the protrader platform will run. What a bummer! Maybe they're all watching the Melbourne Cup at Comsec!? I can't believe it's down for so long, really annoying. They are definitely losing moneyout of this. I'm glad I'm not a daytrader or I'd be tearing my hair out.

[michael_selway]

Looks like it's been down for most of the day now, server problem, still down as I write. Neither the website nor the protrader platform will run. What a bummer! Maybe they're all watching the Melbourne Cup at Comsec!? I can't believe it's down for so long, really annoying. They are definitely losing moneyout of this. I'm glad I'm not a daytrader or I'd be tearing my hair out.

still down, yeap watching the cup!

[Lucstar]

Its up for me now

[ghotib]

I'm back too. And for once I don't believe this was a technological problem!!

Wonder how long it'll be b4 they just close the exchange.

Ghoti

[mit]

Strange thing though. I could not connect locally but could connect through my work connection. Looked as though it was some DNS problem.

MIT

[Uncle Festivus]

Anybody else having Comsuk showing no portfolio/ position statement screen!!

[dhukka]

Mine is working OK, maybe they're screwing with you since you decided to move over to E-trade?

[Dukey]

Anybody else having Comsuk showing no portfolio/ position statement screen!!

I've had this quite alot lately ... and again this morning... already.
I emailed them about it last week - but no reply of course.:cool:

I'd ring them but i havn't got all day to wait on the phone!!:cool:

I've never lost position statements - but watchlist views have been very iffy... GRRRRRRRRRRRRRRRRRR

(PS - I too just opened an e-trade account! Maybe there's something in that!)

[Aviator33]

GRRRRRR, i can't get Pro Trader I or II to connect this morning. Anyone else having the same problem??

[The Mint Man]

GRRRRRR, i can't get Pro Trader I or II to connect this morning. Anyone else having the same problem??
Mine is fine but I have been having trouble with protrader itself:banghead: I set up an 'options' window that for some reason, when I try to access it closes the whole program down:rolleyes: and worst of all I don't know how to delete it so that I can set up a new 'options' window..... so no even if I accidentally click on it the whole thing spits the dummy!!!

[blues]

I can get PT2 to work but not PT1 there seems to be a connection problem.

[Aviator33]

Thanks guys, PT1 came back up 15 mins before open. They really need to fix these platforms!! I use PT2 as a backup only as it crashes and freezes on a constant basis.

[The Mint Man]

Thanks guys, PT1 came back up 15 mins before open. They really need to fix these platforms!! I use PT2 as a backup only as it crashes and freezes on a constant basis.
How do I get PT1, you have a link?

Cheers

[Aviator33]

Here's the last link I have for it:

Pro Trader1 (http://images.comsec.com.au/downloads/protrader/protraderinstall.exe)

Let me know if it don't work as I still have the setup exe I can send to you.

[The Mint Man]

Here's the last link I have for it:

Pro Trader1 (http://images.comsec.com.au/downloads/protrader/protraderinstall.exe)

Let me know if it don't work as I still have the setup exe I can send to you.
Yeh it worked... Like the new version set out better but at first glance this one seems to be more reliable. Probably because of its simplicity.

[Aviator33]

Yup, PT2 looks a lot slicker and has a couple of nice extra features I would love to use. But when you're in and out trades in a matter of minutes, a freezing screen makes you miss a few heart beats :D

PT1 has been rock solid for me so far (this morning was my first drop out) but looks like an old DOS program. Could have much better charts, better top movers (restricted to top 20) and of course a live scan facility but the majority of the info needed is there. Anyhoo, give it a wirl and seee what you think Mint Man.

Cheers

[thevadd]

I called the comsec help desk few times and finaly I got the following reply:
We will have developers investigating this issue as soon as possible. If you are experiencing any further difficulties please notify us immediately and we can investigate further.

In the mean time, I recommend using PT1 as an alternative for now as it is a more stable trading platform. PT1 can also run simultaneously to PT2.

To install PT1 you will need to do the following:

-Navigate to http://images.comsec.com.au/downloads/protrader/protraderinstall.exe
-Relaunch application.
-Install the updates as requested.

[The Mint Man]

well I'm having trouble viewing anything ATM on Comsec's site. anyone else?

[Nyden]

Anyone else having trouble here? Bloody incompetence, a day like this & they go & crash.

[Aargh!]

Yeah cant view anything or trade

[Robb]

Yeah, I was having problems here...

Seems to be back up now

[The Mint Man]

Anyone else having trouble here? Bloody incompetence, a day like this & they go & crash.
beat ya to it:D

[Nyden]

beat ya to it:D

Well la-di-da :p:

[insider]

Expect this on the news tonight...

[Aviator33]

PT1 down since 10 seconds after the open (brilliant timing as usual Commsuck), PT2 seems to be OK (well as OK as it ever is! :D )

[dutchie]

Could not handle the pressure.

Opportunities missed.

Post when its back up if possible - thanks.

Cheers

Dutchie

[Yeti]

This is CommSec's built-in safety valve. Stops you joining the panic when everybody else is selling :)

[Aviator33]

PT1 is back online...seems to have lost all my settings tho gggrrrrrrrrrr :banghead:

[dutchie]

Thanks Aviator

I'm up too.

Cheers

Dutchie

[agro]

down again

must be overloaded

can't imagine the frustration some people would be going through atm

i am holding tight

[dhukka]

down again

must be overloaded

can't imagine the frustration some people would be going through atm

i am holding tight

Was kicked out at open but logged back in 5 minutes ago, everything seems to be OK

[Absolutely]

Down for me - taking a long time to do anything at all.

Not that I really want to look anyway.

[josjes]

They have done it again. They were down back in August plunge. yeah, protect the mum and dad. In few months from now, we should be grateful to Comsec.

[agro]

good luck everyone trying to ring comsec today

[Absolutely]

yeah what a joke - today when all focus is on the stockmarket and they crash.

They should compensate me by repaying me all of todays losses as I was unable to sell all my shares on open as I had planned to do - don't you agree ?

[sails]

And have heard they've just bought out Avcol stockbroking - seems crazy when they can't cope with the customers they already have!

[Aviator33]

Were you guys using PT1 or 2? PT1 has been up all day for me, just had a pretty hard time with the volume in the first 2 hours so was a bit slower than normal.

[Absolutely]

OK don't wish to sound ignorant but what is PT1 and PT2 ?

I still can't get on to Comsec, been about 3 hours now, can't even get the first page to open up. I assumed everyone was having the same problem ?

[nikkothescorpio]

Oh well lucky they didn't go down on a busy day or anything - is not like anyone'd be wanting to access their accounts the day after the DOW drops 300+pts!

How absolutely infuriating.

[Absolutely]

Finally just came back up - what an absolute joke - they should issue a letter of apology at the very least !!!!!!!!!!

[Aviator33]

Sorry, PT is Pro Trader, the stand alone trading platform from Commsec. Didn't realise you were talking about the web site. That must have been a MAJOR bummer! :eek:

[Absolutely]

still is a bummer 'cos it's gone back down again

[ROE]

cant get into Comsec any more

[numbercruncher]

pffft cant get in on the Web based login and cant get in using pro trader, conspiracy theorys! :eek:

[adobee]

"Unable to process your last page request."

I cant even get close to getting in now.. I get a message telling me to email them with the error code..

this is a joke.. I am so pissed!!!!!!

[ROE]

I'm pissed too man cos last August crash they promise to upgrade the hardware
and said it wont happen again.

I'm going to write an email and complains and start looking for another brokers if I dont get something sensible out of them

[Nyden]

I'm pissed too man cos last August crash they promise to upgrade the hardware
and said it wont happen again.

I'm going to write an email and complains and start looking for another brokers if I dont get something sensible out of them



Anywhere in their terms & conditions does it say they're not liable for this? Ching-Ching, I smell a law suit. I can get back some of the losses!! :D

[Col Lector]

Unacceptable!....How's this....trying to place a sell trade thru PT2...plenty of target stock available at price. Rejects the order....I
"Incorrect trading password"!!!! Tried several times...same.

Now....10 mins later....reinputed.....same password....accepts. Just scraped in at price....

Still cant access web-based to place an order though.....

[techtrader]

Seriously considering changing to e-trade. Every time they get too many users logging in they go offline what a joke.

[Aviator33]

Commsec's standalone platform (Pro Trader) has been up and rock solid all morning....until 2 mins ago. That's now dead as well :banghead:

[Col Lector]

Unacceptable!....How's this....trying to place a sell trade thru PT2...plenty of target stock available at price. Rejects the order....I
"Incorrect trading password"!!!! Tried several times...same.

Now....10 mins later....reinputed.....same password....accepts. Just scraped in at price....

Still cant access web-based to place an order though.....

Update to this joke....my sellorder hasn't actually transacted despite being the only sell overlapping buy orders. My sell order is not even on the PT2 depth screen despite being listed as "in the market".....!

[timelord]

Seriously considering changing to e-trade. Every time they get too many users logging in they go offline what a joke.

I can't log onto Etrade. Happens every time we have a big day. A shame we can't sue for losses.... is Comsec any better?

[numbercruncher]

I bet its the budget version of the Plunge Protection Team , a clandestine unit of government sponsored computer hackers intent on enforcing orderly unwinding of equity markets with a bias towards protecting big business at the expense of the little guys.


Thats my conspiracy theory for today anways :D

[shares]

comsec is down as well.

consider changing to westpac, it is working fine 100%

[brendan87]

Has anyone notice that the stuff you can get into on Commsuck has reverted to the pre-update layout>>?? interesting...

[Nyden]

I bet its the budget version of the Plunge Protection Team , a clandestine unit of government sponsored computer hackers intent on enforcing orderly unwinding of equity markets with a bias towards protecting big business at the expense of the little guys.


Thats my conspiracy theory for today anways :D

:D
My prediction for tomorrow; Comsec down all day, dramatic rise in the price of lead ;)

[Scuba]

Has anyone notice that the stuff you can get into on Commsuck has reverted to the pre-update layout>>?? interesting...
Yes, great...
I finally managed to get in after 1045 cdst(ime)...
New system no good, what a great time to change it...
:mad::mad::mad:


Going out to Port Pirie to buy some LEAD...

[MS+Tradesim]

Comsec.... :swear: :swear: :swear: :swear: :swear:

[bandicoot]

Re Comsec. Something to be aware of: on heavy vol days your limit order may not be executed at the price you choose. I recently had an incident where a buy limit was increased by thirty percent. Yes, 30%. It's not that they switched it to a 'market' - they simply changed the limit price. The audit trail showed that the intervention occurred on Comsec's side. I placed the order during heavy vol, so I assume that had something to do with it.

[adobee]

it looks like they may have reverted back to the old platform as when i first got in this morning and it didnt work there were new buttons etc.. then when i got in now and it did work they were gone and looks the same as before.. i will be reading the contract tonight as they have cost me greatly this morning!!!

[bearinthere]

wow this is crazy. how they going to cope with all of us '000,000 clients coming from sanford next week?? just set up with www.belldirect.com.au yesterday and no issues with quotes and website access today. all info for decision making on one page too so u dont need to click to ten diff pages for news, announcements, quotes, charts etc which tends to slow u down on days like today

[roland]

stupid protrader is offline again, thought they might have sorted this out ealier - it is so frustrating

[Aviator33]

Yup! Both PT1 & 2 showing last traded prices at about 12:35 today, even though the status still says it's live. Commsec website showing last trades at 3:19 (it's 3:38 now!!!)

This really is getting beyond a joke. Thank god I decided to stay out of the market after the commsec crashes this morning but it's cost me thousands in missed shorts today. :mad:

[roland]

Yup! Both PT1 & 2 showing last traded prices at about 12:35 today, even though the status still says it's live. Commsec website showing last trades at 3:19 (it's 3:38 now!!!)

This really is getting beyond a joke. Thank god I decided to stay out of the market after the commsec crashes this morning but it's cost me thousands in missed shorts today. :mad:

I've learnt a little trick - maybe it will help. Under the Help, About in PT2 you can see the server that is being used. Comsec load balances and everytime you restart the program it will negotiate a new server. You can see which server you have connected to, if it is the same as the previous ploblem one, just restart PT2 again, you should eventually find and connect to a working server.

[MattB]

on top of that... did they just update the portfolio page to no longer show totals? ..ie) total %, total capital... etc :confused:

[Nyden]

Share prices are about 30 minutes out of date, my god they've dropped the ball on this one.

[agro]

protrader down again - can't access IAP...

also market depth on site is not updated 4.06est

[roland]

protrader down again - can't access IAP...

also market depth on site is not updated 4.06est

I had all these same problems, just follow the procedure I have mentioned 3 or 4 posts earlier - restart until you get a good server

[Aviator33]

Excellent, thanks for the tip Roland. Bloody ridiculous that we have to resort to that but will come in handy to get me out of a squeeze during the next meltdown. Feel VERY sorry for those who have to rely soley on the web site.

After today's drama I'm seriously considering moving to the Paritech Pulse data service. Cost about $140 / month but just thinking about how much Commsec cost me today - I could have subscribed to Pulse for 2 freakin' years!!! The platform looks like a juiced up version of PT1 with a heap more tools / scans.

Thanks again Roland

[bloggs_oz]

I'm probably preaching to the choir here, but it's ridiculous that commsec cannot keep their site functional during their period of above average load. I saw someone in another thread post that commsec receive 7 transactions per second in the first hour or so of the market opening - how the hell can they do such a bad job of designing and scaling their site that it cannot cope with this load??

Seeing they're bringing in about $20 per transaction, I would've expected they could provide a stable platform for their users.

Yet another reason to move to another broker...

[Absolutely]

Hey is comsec not out of the woods yet ?

My whole portfolio is still equalling zero an 9.00pm tonight.

How ridiculous.

[trillionaire#1]

[QUOTE=Absolutely;249209]Hey is comsec not out of the woods yet ?

My whole portfolio is still equalling zero an 9.00pm tonight.

How ridiculous.[/QUOTE

same here ,and i thought i was doing poorly this morning!

[roland]

[QUOTE=Absolutely;249209]Hey is comsec not out of the woods yet ?

My whole portfolio is still equalling zero an 9.00pm tonight.

How ridiculous.[/QUOTE

same here ,and i thought i was doing poorly this morning!

I don't believe that the position statement/portfolio listing is dynamic. If the holdings that are listed are wrong or not up to date, it should be corrected with the next databse update - usually done overnight in the early hours of the morning.

[marklar]

I'm probably preaching to the choir here, but it's ridiculous that commsec cannot keep their site functional during their period of above average load.
The term is flash-crowd and they certainly should have anticipated it AND had sufficient capacity on-hand to deal with it. CPU is dirt cheap, Internet bandwidth isn't quite so cheap but at $20/trade there really is no excuse. The number of transactions they lost today at $20 a pop would have more than paid for the bandwidth plus hardware lease costs plus IT nerd time to get the extra capacity.


Yet another reason to move to another broker...
You get what you pay for, maybe the extra few $/trade is worth changing to a more reliable broker? Works for me.

m.

[roland]

The term is flash-crowd and they certainly should have anticipated it AND had sufficient capacity on-hand to deal with it. CPU is dirt cheap, Internet bandwidth isn't quite so cheap but at $20/trade there really is no excuse. The number of transactions they lost today at $20 a pop would have more than paid for the bandwidth plus hardware lease costs plus IT nerd time to get the extra capacity.


You get what you pay for, maybe the extra few $/trade is worth changing to a more reliable broker? Works for me.

m.

It's pretty easy to whinge about Comsec when the platform goes down or has a hiccup, but you know 99.99% of the time it works well. Other than a few teathing problems with each software update.

The intergration with your CDIA bank account, no monthly fees, low trade fees and apologetic staff on the end of the phone all makes me feel a little over-reactive when I call to complain. Today was quite exceptional, and although bloody annoying, they did get it back up pretty quickly.

Thinking back, it really doesn't go down as often as we think it does.....

[godzillaismad]

On a very hectic day, Comsec always seems to be down for the first 15 to 20 minutes. I can access the web login no problem since then... You just have to give it some rests when you having trouble connecting. It's no point trying to jam the site with loads of requests with page refreshes... One thing guys, how do you go short in Comsec? I thought you can only do a one day short trade with them?

[marklar]

It's pretty easy to whinge about Comsec when the platform goes down or has a hiccup, but you know 99.99% of the time it works well.
99.99% availability (a.k.a "four nines") is defined as 52 minutes downtime PER YEAR! Seems from the complaints on this thread that y'all have experienced more than 52 minutes of non-responsiveness from Comsec this financial year and it's barely half gone; that is CRAP service.

m.

[roland]

99.99% availability (a.k.a "four nines") is defined as 52 minutes downtime PER YEAR! Seems from the complaints on this thread that y'all have experienced more than 52 minutes of non-responsiveness from Comsec this financial year and it's barely half gone; that is CRAP service.

m.

well suit yourself marklar, you know that there are other choices out there. I offered some solutions here of how to get the best of Comsec, and my experiences. If you want to go and rubbish my repsonses that's up to you - no offence taken.

Everyone's individual problems tends to be amplified by the "heat of the moment". As for me, yes - I wasn't happy about the few minutes of downtime today, but the last time it happened defies my memory of putting a date on it.

[MichaelD]

the last time it happened defies my memory of putting a date on it.The last time it happened was the last blow-off bottom.

Hmmm...maybe there's a contrarian indicator in there;

CommSec crashes = end of correction ;)

[roland]

The last time it happened was the last blow-off bottom.

Hmmm...maybe there's a contrarian indicator in there;

CommSec crashes = end of correction ;)

maybe it also kerbed some panic selling

[shares]

my orders don't seem to be going through?

anyone else having problems???

:mad::mad::mad::mad::mad:

[Bullion]

Yeah I was/am having trouble still. :banghead:



.... Just got an order through finally!

[shares]

my orders don't seem to be going through?

anyone else having problems???


never mind, after 5 minutes they went through :cool:

i can cope with a bit of lag :p: , just as long as it doesn't crash again :sly:

[xoa]

Yep, it's f*cking up yet again.

I'm moving to etrade.

[Prospector]

NAB not functioning now - SQL error (server error ) Dammit!

[adobee]

comsec sux.. by the time my order goes through the market moves 20%
it gives me enough time to walk out and get a coffee...

[stockwhizben]

Stupid NAB isnt working!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[blind freddie]

Don't get too excited Etrade is also down, website is gone completely

[adobee]

I have had two at market buys in on comsec for fifteen minutes... seriously how hard is it to buy at market..

[MichaelD]

I had no problems whatsoever closing the positions I needed to this morning (using ProTrader) - using limit orders. At Market orders always seem to take longer to process.

[stockwhizben]

nab phone down as well

[wolf]

its ****ed again!!:mad:

[laurie]

Just got through today :banghead: told them if I had a margin call would the phones then worked of course it would :rolleyes: even my loan summary page was not available for most of the day so how in the hell would I be able to see if I'm in a margin call :mad:

cheers laurie

[bigdog]

http://business.theage.com.au/commsec-customers-stymied-by-net-jam/20080124-1nzh.html

CommSec is one of the few winners from the market panic
* Mark Hawthorne
* January 25, 2008

AMID Tuesday's market meltdown, as blue-chip shares tumbled and CommSec account holders tried in vain to get online, one user called Myst posted on CommSec's user forum: "Has anyone tried suing them? Wonder if they're successful … "

The thought would have crossed through more than a few minds this week, as CommSec account holders watched helplessly as their portfolios dwindled in value while they were unable to sell via the log-jammed website.

Sadly for Myst, CommSec has well and truly covered its legal bases — just take a quick look at some of the terms and conditions CommSec account holders have agreed to.

It kicks off in 16(a)(iii) of the contract: "The accuracy, timeliness or completeness of the market information is not guaranteed by us or any third party."

Section 18 states: "We are not obliged to accept any application or instruction to trade, nor are we obliged to provide you with reasons for refusing your application or instruction to trade."

Just to reaffirm the point, section 23(a) states: "You acknowledge that we will make all reasonable attempts to enter your instructions to buy or sell securities as quickly as possible. However, should delays be experienced (i) in connection with the number participants or persons attempting to participate in the market at a point in time;

(ii) due to verification or authorisation processes; or (iii) due to delays relating to call waiting time, we will not be liable for any claims for lost opportunity."

And, just to well and truly cover CommSec's backside, there is section 27: "You will indemnify us against any actions, claims, demands, proceedings, costs, damages, expenses, liabilities and losses (including legal costs on a client and solicitor basis) paid, suffered or incurred by us directly or indirectly as a result of undertaking your instructions in respect of any dealings in securities."

So, in English, CommSec reckons it is under no legal obligation to provide accurate information to its 1.4 million Australian account holders, to actually facilitate a share trade for them, to provide any reason for not performing a trade and, should the system go belly-up during a run on the market, account holders give up all rights to sue.

All that for the bargain-basement price of $29.95 a trade — and not even a free steak knife in sight.

While CommSec is under no legal obligation to provide a reliable service — a point that could still be tested in court — it has at least admitted to a moral obligation to provide a stable network.

CommSec has offered some of its bigger clients refunds on their brokerage fees after many blew small fortunes during Tuesday morning's system meltdown.

One trader, who lost several hundred thousand dollars when the CommSec computer system refused to accept his pre-open sell-down of the company MEA, says he was offered a refund of his broking fees for the day.

"This morning got a call from CommSec, the most arrogant, least customer-oriented (but also the cheapest) broker I have ever dealt with," he wrote to Full Disclosure.

"Not only an apology for the debacle, but refunding the brokerage on the four trades I managed to get done, without being asked. Absolutely unprecedented — normally have to drag them kicking and screaming to any sort of mea culpa. Who says there is no such thing as bad publicity?"

We wonder if any mum and dad traders who lost out will be offered the same deal?

After all, CommSec does a daily average of 50,000 trades. In the first 90 minutes on Tuesday, it did 40,000 trades. At the standard price of $29.95 each, that's $1.2 million in broking fees. That ought to pay the wages of a few more telephone staff. Over the past three days of market panic, CommSec has earned in excess of $6 million from brokerage fees on securities alone — making it one of the big winners from the panic in the market.

[Sdajii]

Comsec seems to have been knocked out by the storm, I can't access any company prices, data, etc! Not for about five minutes now!

[bravo]

[QUOTE=Sdajii;595141]Comsec seems to have been knocked out by the storm, I can't access any company prices, data, etc! Not for about five minutes now![/Q



What's happening today everybody, first E-trade, now Commsec
????????????

[adobee]

Anyone else having problems with comsec... I cant put in buy or sell orders... states : Will process when market re-opens..
Just rang them and they said they have problems cant help me, cant process trade on the phone, cant tell me when it wil be resolved..

Not sure what to do now ????

[Logique]

Comsec is working fine here, 11:33 am

[new16]

Anyone else having problems with comsec... I cant put in buy or sell orders... states : Will process when market re-opens..
Just rang them and they said they have problems cant help me, cant process trade on the phone, cant tell me when it wil be resolved..

Not sure what to do now ????

Yes. I am encountering the same thing.

[new16]

Comsec is working fine here, 11:33 am

is it? but my account is still not working.

[pixel]

apparently commsec is not alone;
from what I hear, an ASX gateway crashed about half an hour ago, dropping Commsec, webIRESS, Pulse off supply.
We can only hope it's being attended to with urgency.

[adobee]

apparently commsec is not alone;
from what I hear, an ASX gateway crashed about half an hour ago, dropping Commsec, webIRESS, Pulse off supply.
We can only hope it's being attended to with urgency.

I am down about $4k on a sell order I tried to put through this morning which should have been processed ... ????
I still cant get it sold and the price is still going down....
this is proving to be very upsetting !

[Boggo]

apparently commsec is not alone;
from what I hear, an ASX gateway crashed about half an hour ago, dropping Commsec, webIRESS, Pulse off supply.
We can only hope it's being attended to with urgency.

WebIress has been good all morning for me, no dropouts ?

Sorry, should have clarified, not via Comsec though.

[Mofra]

I called them, they are aware there is a problem and are working on it, annoying as I have two orders in an neither will process.

[BrightGreenGlow]

I am down about $4k on a sell order I tried to put through this morning which should have been processed ... ????
I still cant get it sold and the price is still going down....
this is proving to be very upsetting !

Might have to ring them if you're really keen mate.

[adobee]

Might have to ring them if you're really keen mate.

Ive rung them twice and been told nothiing they can do.. they said they can just cancel all my orders which havent been processed if i want..
I said no I want you to process my order ..

At the moment I cant buy or sell.. if market turns bad I will cop it .. aside from cba will probably still charge brokerage once they manage to process the orders..

Apparently is asx problem..

still its not good enough ..

[adobee]

looks like problems may have just been resolved...

have to look into a back up
if there is another GFC no way would any small comsec users get there orders through ..

[parker]

looks like problems may have just been resolved...

have to look into a back up
if there is another GFC no way would any small comsec users get there orders through ..

Is there a way to have a backup?
I tried to phone through the order when it didn't execute in Iress, but got the same result as you - no can do.
If Commsec is the Chess sponsor - how can we execute through a backup provider?

I have another account with Westpac and its orders were going through fine when I couldn't execute through Commsec. But in each case they sponsor a different parcel of shares.

If a backup can be setup, that would be great.

Edit - I think my Commsec orders are still not executing.

[new16]

Commsec still cann't amend or cancel my orders. waiting for hours now. it's terrible!
is it happening to someone here too?

[parker]

Commsec still cann't amend or cancel my orders. waiting for hours now. it's terrible!
is it happening to someone here too?

Yes.:banghead:

[Logique]

I amended an order just to check. Comsec still working here at 3.02pm

[sails]

Is there a way to have a backup?
I tried to phone through the order when it didn't execute in Iress, but got the same result as you - no can do.
If Commsec is the Chess sponsor - how can we execute through a backup provider?

I have another account with Westpac and its orders were going through fine when I couldn't execute through Commsec. But in each case they sponsor a different parcel of shares.

If a backup can be setup, that would be great.

Edit - I think my Commsec orders are still not executing.

One way would be to have a CFD account with a different broker. (The SFE used to have share futures, but not sure if they still exist.) Then short sell the same number of CFDs to fully hedge your shares and that would technically neutralise the position and prevent any further losses. Close out both when everything is back to normal and slippage is minimal. There would still be additional expenses due to slippage and brokerage on double handling, but it could help offset major losses.

Also, one would have to have sufficient cash in the CFD account in the event of selling on a low and price suddenly bouncing back up. Although the value of shares would be increasing, the CFD account would be moving into a loss at the same/similar rate.

Options could also be used, but to hedge long shares, it would require the purchase of deep in-the-money puts with a delta close to 1 to be useful. IMO, there would be way too much slippage to do it this way especially if a fast move was already happening.

[skyQuake]

Issue was with ASX today, but most GOOD brokers had very limited downtime

[parker]

Issue was with ASX today, but most GOOD brokers had very limited downtime

My ears are open - who do you categorise as GOOD? :)

[WaveSurfer]

Issue was with ASX today, but most GOOD brokers had very limited downtime

Didn't notice any issues with IB today.

[rocker]

A little birdie told me they're relocating all the pc's and monitors. That's where the issue might have been.