krisbarry
12th-October-2005, 10:42 AM
Hmmm...maybe they have not nabbed enough fees this month to pay the computer nerds to fix the problem
Any comments?
Any comments?
View Full Version : NAB online trading down
rozella
12th-October-2005, 11:26 AM
NAB renews broking contract with IWL Ltd (http://www.tradingroom.com.au/news_research/index.jsp?section=finance_wire&page=/data/news_research/published/2005/10/283/catf_051010_182200_4487.html)
Article from 10th October
Article from 10th October
BraceFace
12th-October-2005, 12:15 PM
Not Happy Jan!!!
Tried logging in to make a trade and couldn't. 30min later 9.5c buy was worth 12c. Missed opportunity.
Maybe I should sue them for lost earnings.
Any idea when they will be back on line?
Tried logging in to make a trade and couldn't. 30min later 9.5c buy was worth 12c. Missed opportunity.
Maybe I should sue them for lost earnings.
Any idea when they will be back on line?
krisbarry
12th-October-2005, 12:26 PM
Looks like the cheques have cleared and the I.T. department have just been paid.
NAB up and running again.
Yes, I too have fallen victim to NAB's down-time in the past. Put in orders to only find they were not executed due to technical problems and the share price bolted ahead and I was left behind.
I did get a free double pass to a movie of my choice sent to me in the mail last year when I complained so that was nice of them.
2X movie tickets = $32
1X lost trade = $1,500
hmmmm, pretty expensive movie, ohhh what the heck the popcorn was good.
NAB up and running again.
Yes, I too have fallen victim to NAB's down-time in the past. Put in orders to only find they were not executed due to technical problems and the share price bolted ahead and I was left behind.
I did get a free double pass to a movie of my choice sent to me in the mail last year when I complained so that was nice of them.
2X movie tickets = $32
1X lost trade = $1,500
hmmmm, pretty expensive movie, ohhh what the heck the popcorn was good.
Stan 101
20th-October-2005, 01:32 PM
Ladies and Gentleman,
I would like to get a show of hands from people who have been adversely affected over time by the inability for National Online Trading to offer a consistant service.
Again I find that the service is down and with share trading being my only form of income, I am out of a job.
Sorry, I'm just venting really as I have lost thousands due to their second rate efforts.
Why I continue to deal with them is due to all my financial dealings are with NAB and the personal banker I have is a very helpful and competent, but he has no way to help me from the inabilty for NAB to keep a trading site functional.
Any thoughts on this. Sorry to sound so negitive, but I'm extremely frustrated.
I would like to get a show of hands from people who have been adversely affected over time by the inability for National Online Trading to offer a consistant service.
Again I find that the service is down and with share trading being my only form of income, I am out of a job.
Sorry, I'm just venting really as I have lost thousands due to their second rate efforts.
Why I continue to deal with them is due to all my financial dealings are with NAB and the personal banker I have is a very helpful and competent, but he has no way to help me from the inabilty for NAB to keep a trading site functional.
Any thoughts on this. Sorry to sound so negitive, but I'm extremely frustrated.
krisbarry
20th-October-2005, 01:57 PM
Yes I agree,
They are meant to be in the process of updating, Late Oct.
They are meant to be in the process of updating, Late Oct.
Smurf1976
20th-October-2005, 05:45 PM
Been there, done that with NOLT so count me in your show of hands. The big problem that I had wasn't with the site going down completely but rather with my perfectly valid orders being rejected for no apparent reason. This was a real hassle since I was placing orders when the market is closed since I have a day job. I would come home only to find that there had been a problem. Sometimes it took a week to buy or sell stock and I lost $$$ as a result.
I changed brokers and the problem went away.
I changed brokers and the problem went away.
doctorj
20th-October-2005, 07:15 PM
Why I continue to deal with them is due to all my financial dealings are with NAB and the personal banker I have is a very helpful and competent, but he has no way to help me from the inabilty for NAB to keep a trading site functional..
I enjoy the level of service the personal bankers at NAB provide but I definately don't use NAB as a broking service. I do my broking with Commsec. To get the lower broking rates at Commsec, open a CDIA account and make the initial $5,000 deposit. Once the account is opened, you can transfer the initial deposit back to your NAB account. As you make trades, just use online banking to transfer money from your NAB accounts to your CDIA with the CBA to cover the transaction.
Commsec is only marginally better than NAB - much better up time but they must have only 3 monkeys in a broom closet somewhere answering phones because it takes ages to get through. If you require better service, perhaps you should try a full service broker.
I enjoy the level of service the personal bankers at NAB provide but I definately don't use NAB as a broking service. I do my broking with Commsec. To get the lower broking rates at Commsec, open a CDIA account and make the initial $5,000 deposit. Once the account is opened, you can transfer the initial deposit back to your NAB account. As you make trades, just use online banking to transfer money from your NAB accounts to your CDIA with the CBA to cover the transaction.
Commsec is only marginally better than NAB - much better up time but they must have only 3 monkeys in a broom closet somewhere answering phones because it takes ages to get through. If you require better service, perhaps you should try a full service broker.
mit
20th-October-2005, 10:37 PM
Commsec is only marginally better than NAB - much better up time but they must have only 3 monkeys in a broom closet somewhere answering phones because it takes ages to get through. If you require better service, perhaps you should try a full service broker.
I use COMMSEC margin lending and they are very good and easy to get on a phone. I know somebody who did software for the margin lending team and they treat themselves almost as a separate company from the normal COMMSEC.
MIT
I use COMMSEC margin lending and they are very good and easy to get on a phone. I know somebody who did software for the margin lending team and they treat themselves almost as a separate company from the normal COMMSEC.
MIT
krisbarry
9th-November-2005, 05:55 PM
I do like the look of NAB online trading though as it is easy to read
GreatPig
15th-November-2005, 01:37 PM
Not to be outdone, now NAB Internet Banking is getting in on the act!
After much pain and wasted time a while ago getting a number of bank accounts opened and added to my telephone & Internet banking profiles and ATM cards, just recently one of my accounts disappeared from my Internet profile for no apparent reason (and has also been removed from my telephone banking profile I'm told).
No worries I thought. A quick call to the bank and it'll be back on in a few minutes.
WRONG!!!
"I'm sorry Sir, but you'll have to come down to a branch and sign a form to get it put back on. We can't do it over the phone."
But I never asked for it to be taken off in the first place! The bank makes a stuff-up and I'm expected to waste my time and energy getting it fixed up.
Even making my displeasure clear to the bank manager at the branch where the accounts are failed to get them to fix the problem themselves. "Sorry, Sir, but there's nothing I can do." Well why the hell are you the bloody bank manager then?
Grrr.....
GP
After much pain and wasted time a while ago getting a number of bank accounts opened and added to my telephone & Internet banking profiles and ATM cards, just recently one of my accounts disappeared from my Internet profile for no apparent reason (and has also been removed from my telephone banking profile I'm told).
No worries I thought. A quick call to the bank and it'll be back on in a few minutes.
WRONG!!!
"I'm sorry Sir, but you'll have to come down to a branch and sign a form to get it put back on. We can't do it over the phone."
But I never asked for it to be taken off in the first place! The bank makes a stuff-up and I'm expected to waste my time and energy getting it fixed up.
Even making my displeasure clear to the bank manager at the branch where the accounts are failed to get them to fix the problem themselves. "Sorry, Sir, but there's nothing I can do." Well why the hell are you the bloody bank manager then?
Grrr.....
GP
GreatPig
15th-November-2005, 02:50 PM
Okay, so I went down to the local branch and got the account added back to the profile.
No form to sign, no ID asked for: nothing that I couldn't have provided over the phone (in fact, I had to identify myself better on the phone than I did down at the branch).
I swear... the next time I'm forced to go to a branch, the only thing I'll be doing there is closing all my accounts and moving them to another bank!
GP
No form to sign, no ID asked for: nothing that I couldn't have provided over the phone (in fact, I had to identify myself better on the phone than I did down at the branch).
I swear... the next time I'm forced to go to a branch, the only thing I'll be doing there is closing all my accounts and moving them to another bank!
GP
GreatPig
10th-May-2006, 11:10 AM
Good old NAB... I want to make one trade and have been sitting here with an hour-glass cursor at the login screen for the last 10 minutes. :mad:
Server too busy it says. Cant the NAB afford better servers & bandwidth?
GP
Server too busy it says. Cant the NAB afford better servers & bandwidth?
GP
Fab
10th-May-2006, 11:24 AM
My question is why are you with the NAB in the first place. Having worked in their IT department before all the scandals happened I left after the lend lease scandal .
I would never put my money in a bank like that, I have worked with many bank around Europe and Asia and I can not remember of a place worse than the NAB.
I would never put my money in a bank like that, I have worked with many bank around Europe and Asia and I can not remember of a place worse than the NAB.
GreatPig
10th-May-2006, 12:16 PM
My question is why are you with the NAB in the first place.
Banking wise, because I have been for many, many years and now have too many accounts to be able to easily change it all.
Online trading wise, I wont be as soon as I get a chance to find somewhere better!
Finally managed to log in and sell the share - at around 2% lower price than what it was when I tried earlier. Even through I know the order has gone through, Ive been waiting about 10 minutes now for it not to still show up in my outstanding orders list, and to give me the funds to be able to buy something else.
Which has also gone up nearly 2% since I tried to log in earlier.
They might be sorry for the inconvenience, but Id much prefer some compensation than their commiserations!
GP
Banking wise, because I have been for many, many years and now have too many accounts to be able to easily change it all.
Online trading wise, I wont be as soon as I get a chance to find somewhere better!
Finally managed to log in and sell the share - at around 2% lower price than what it was when I tried earlier. Even through I know the order has gone through, Ive been waiting about 10 minutes now for it not to still show up in my outstanding orders list, and to give me the funds to be able to buy something else.
Which has also gone up nearly 2% since I tried to log in earlier.
They might be sorry for the inconvenience, but Id much prefer some compensation than their commiserations!
GP
RichKid
10th-May-2006, 12:30 PM
Good old NAB... I want to make one trade and have been sitting here with an hour-glass cursor at the login screen for the last 10 minutes. :mad:
Server too busy it says. Cant the NAB afford better servers & bandwidth?
GP
Interesting, having some trouble with the ComSec ProTrader feed as well, should be ok though.
Server too busy it says. Cant the NAB afford better servers & bandwidth?
GP
Interesting, having some trouble with the ComSec ProTrader feed as well, should be ok though.
visual
10th-May-2006, 12:54 PM
etrade,
seems to work better ,then again I dont trade everyday,but when i do it always goes through.Open an account and then link it to your normal account
I know someonelse suggested that already so it must be possible.
Just dont expect them to give you information about their own site,but then you are happy with your own banker so that shouldnt pose a problem.
Good luck. :)
seems to work better ,then again I dont trade everyday,but when i do it always goes through.Open an account and then link it to your normal account
I know someonelse suggested that already so it must be possible.
Just dont expect them to give you information about their own site,but then you are happy with your own banker so that shouldnt pose a problem.
Good luck. :)
bullmarket
10th-May-2006, 04:13 PM
Commsec's protrader seems to be down atm :(
At least the standard web version is up and running ok :)
cheers
bullmarket :)
At least the standard web version is up and running ok :)
cheers
bullmarket :)
rozella
10th-May-2006, 05:52 PM
I found quite a few sites difficult to access this morning, including Sanford Securities which NAB online trading still uses.
YChromozome
10th-May-2006, 06:51 PM
etrade, seems to work better ,then again I dont trade everyday,but when i do it always goes through.Open an account and then link it to your normal account.
I tend to agree. I only make a handful of trades each year and prefer to hold them long term. However I'm a daily regular in monitoring my stocks.
I've been with NOLT (NAB Online Trading) for years, but since the switch to Australian Investment Exchange Ltd in December its been downhill since. I remember the first week, it was hit and miss if you could actually log in. As I do a low number of trades, I was not happy when they prevented access to market depth, charts etc from the Casual account. They later reversed the decision and gave casual users access to charts.
But that was too late. Also being a ANZ customer too, I opened an etrade account. I only need to make two trades every 6 months or keep the total account balance over $10,000 to keep the standard service, including real time stock quotes and what I consider better research.
I agree with krisbarry in that the NOLT website is easier to read, but at the end of the day I'm getting better services for my money from etrade.
I tend to agree. I only make a handful of trades each year and prefer to hold them long term. However I'm a daily regular in monitoring my stocks.
I've been with NOLT (NAB Online Trading) for years, but since the switch to Australian Investment Exchange Ltd in December its been downhill since. I remember the first week, it was hit and miss if you could actually log in. As I do a low number of trades, I was not happy when they prevented access to market depth, charts etc from the Casual account. They later reversed the decision and gave casual users access to charts.
But that was too late. Also being a ANZ customer too, I opened an etrade account. I only need to make two trades every 6 months or keep the total account balance over $10,000 to keep the standard service, including real time stock quotes and what I consider better research.
I agree with krisbarry in that the NOLT website is easier to read, but at the end of the day I'm getting better services for my money from etrade.
ctp6360
10th-May-2006, 07:43 PM
I'm switching to E*Trade too!
In fact, I'm ditching the National Bank completely, here are some reasons:
1) Incompetent staff - eg can't speak english, don't understand basic bank operations, get their manager every time I do a large transfer to ask me WHY I'm doing it
2) Always trying to sell me **** I don't want
3) Didn't know what a bank guarantee was, then when they found out wanted to charge me 4%pa for it and THEN send me a business loan application instead.
4) Staff didn't know how to wire money overseas
5) I get charged fees to transfer money between my own accounts on Netbank
6) Their software doesn't support anything but IE on Windows, neither of which I use.
One or two of these I could tolerate, but I've done a few things with St George lately and the contrast is amazing, National is about to lose ALL of my accounts!
In fact, I'm ditching the National Bank completely, here are some reasons:
1) Incompetent staff - eg can't speak english, don't understand basic bank operations, get their manager every time I do a large transfer to ask me WHY I'm doing it
2) Always trying to sell me **** I don't want
3) Didn't know what a bank guarantee was, then when they found out wanted to charge me 4%pa for it and THEN send me a business loan application instead.
4) Staff didn't know how to wire money overseas
5) I get charged fees to transfer money between my own accounts on Netbank
6) Their software doesn't support anything but IE on Windows, neither of which I use.
One or two of these I could tolerate, but I've done a few things with St George lately and the contrast is amazing, National is about to lose ALL of my accounts!
GreatPig
10th-May-2006, 08:08 PM
Their software doesn't support anything but IE on Windows
I use it with Firefox without problem - at least without problem specifically related to browser type.
Not sure who to change to now. I'm mostly happy with HSBC, but I'd prefer not to have two entities both using the same online broker. May end up being the best way to go though.
GP
I use it with Firefox without problem - at least without problem specifically related to browser type.
Not sure who to change to now. I'm mostly happy with HSBC, but I'd prefer not to have two entities both using the same online broker. May end up being the best way to go though.
GP
ctp6360
10th-May-2006, 09:49 PM
GP I can use NetBank and Online Trading in firefox but not "Trader Pro" and their Netbank crashes my browser all the time. I am on Linux / FreeBSD though (I use both)
GreatPig
10th-May-2006, 11:01 PM
I can't use WebIress on HSBC with Firefox either - at least not last time I tried. Can only get it to work with IE.
GP
GP
RichKid
10th-May-2006, 11:45 PM
I can't use WebIress on HSBC with Firefox either - at least not last time I tried. Can only get it to work with IE.
GP
not sure if this helps but I can use Morrisonsecurities free webiress via Firefox, no problems. GP, Comsec is not bad at all overall, does stuff up but not as bad as NAB from what you've said.
GP
not sure if this helps but I can use Morrisonsecurities free webiress via Firefox, no problems. GP, Comsec is not bad at all overall, does stuff up but not as bad as NAB from what you've said.
Prospector
5th-April-2007, 10:01 AM
:banghead:
I cannot access online Banking or online Trading. Nice timing NAB! And I have been on hold for 20 minutes.
I cannot access online Banking or online Trading. Nice timing NAB! And I have been on hold for 20 minutes.
Stan 101
5th-April-2007, 10:51 AM
Prospector, I feel your pain.
I have just got back into the online trading now, though
I have just got back into the online trading now, though
steven1234
11th-May-2007, 08:06 PM
I just tried to log on and got the following:
"Thank you for your interest in NAB OnLine Trading. Our website is temporarily offline due to scheduled maintenance.
Access will be available again from 21:00 AEDT on May 12th 2007.
We apologise for any inconvenience this may cause you."
At least its not down at a time i need to place an order...
"Thank you for your interest in NAB OnLine Trading. Our website is temporarily offline due to scheduled maintenance.
Access will be available again from 21:00 AEDT on May 12th 2007.
We apologise for any inconvenience this may cause you."
At least its not down at a time i need to place an order...
robandcoll
11th-May-2007, 09:15 PM
Same here. First day with pro trader so I was going to have a walk through it tonight.
Prospector
12th-May-2007, 11:32 AM
I just tried to log on and got the following:
"Thank you for your interest in NAB OnLine Trading. ...
I hate the way NAB says 'thankyou for your interest!'. You arent interested in NAB trading as such, you want to get to your portfolio!
A couple of years ago our office was right next door to a NAB. The next most closest NAB was about 10 minutes away, but in a place where it is extremely difficult to get a park, and it kind of shared a space with a Caltex service station, so very busy!
So then we get a letter saying "we are closing the Branch (next to our office) for our convenience we can bank at.... (the branch about 10 minutes away)
:banghead: FOR OUR BLOODY CONVENIENCE! That Bank was always there and we hated going there!
So i went scootling into the Branch before it closed and told them what I thought of NAB, and how INCONVENIENT it was. To which the nasty little teller replied 'well, you can always park in the Service Station, no-one will ever know'. When he said this, there was a queue of people behind me, I didnt have to say a word but needless to say by the time the rest of the customers had finished with him, he didnt have his smarmy grin on anymore!
The same smarmy teller was in another incident. I went into the (old) Branch one day and there was no-one behind the counter, but we could see them moving around behind the screens. The queue got longer and longer, maybe about 5 minutes of waiting and still no sign of a teller. Finally, this jerk came to the counter and said 'Is anyone waiting'. The guy behind me totally lost it! And that teller will never ask that question again. He has probably been promoted now to head of customer service!
To make matters worse, NAB developed the closed Branch into a NAB Business centre; and they did not want to know anything about banking issues. People would have trouble with the ATM outside, and go into the office to discuss it. Despite NAB being plastered all over the walls, on the counters etc etc; the receptionist would say it wasnt her problem and go and ring the number on the ATM.
How did NAB win Bank of the Year last year for customer service:mad:
"Thank you for your interest in NAB OnLine Trading. ...
I hate the way NAB says 'thankyou for your interest!'. You arent interested in NAB trading as such, you want to get to your portfolio!
A couple of years ago our office was right next door to a NAB. The next most closest NAB was about 10 minutes away, but in a place where it is extremely difficult to get a park, and it kind of shared a space with a Caltex service station, so very busy!
So then we get a letter saying "we are closing the Branch (next to our office) for our convenience we can bank at.... (the branch about 10 minutes away)
:banghead: FOR OUR BLOODY CONVENIENCE! That Bank was always there and we hated going there!
So i went scootling into the Branch before it closed and told them what I thought of NAB, and how INCONVENIENT it was. To which the nasty little teller replied 'well, you can always park in the Service Station, no-one will ever know'. When he said this, there was a queue of people behind me, I didnt have to say a word but needless to say by the time the rest of the customers had finished with him, he didnt have his smarmy grin on anymore!
The same smarmy teller was in another incident. I went into the (old) Branch one day and there was no-one behind the counter, but we could see them moving around behind the screens. The queue got longer and longer, maybe about 5 minutes of waiting and still no sign of a teller. Finally, this jerk came to the counter and said 'Is anyone waiting'. The guy behind me totally lost it! And that teller will never ask that question again. He has probably been promoted now to head of customer service!
To make matters worse, NAB developed the closed Branch into a NAB Business centre; and they did not want to know anything about banking issues. People would have trouble with the ATM outside, and go into the office to discuss it. Despite NAB being plastered all over the walls, on the counters etc etc; the receptionist would say it wasnt her problem and go and ring the number on the ATM.
How did NAB win Bank of the Year last year for customer service:mad:
nomore4s
12th-May-2007, 11:57 AM
Gee and I thought I had trouble with CBA, they actually look professional compared to those stories, just don't tell CBA I said that.
Smurf1976
12th-May-2007, 12:49 PM
To make matters worse, NAB developed the closed Branch into a NAB Business centre; and they did not want to know anything about banking issues. People would have trouble with the ATM outside, and go into the office to discuss it. Despite NAB being plastered all over the walls, on the counters etc etc; the receptionist would say it wasnt her problem and go and ring the number on the ATM.
Absolutely pathetic.
At work we have a fairly simple policy. If someone makes contact either in person or on the phone then we either fix whatever the problem is or answer the question there and then or, if they need to be speaking to someone in another area, take their details and make sure WE call THEM to discuss the matter.
Even if it has absolutely nothing to do with the organisation, we try to provide contact details of who they need to speak to or, where practical, take the message and pass it on. None of this is difficult or expensive and it's good PR. :2twocents
Absolutely pathetic.
At work we have a fairly simple policy. If someone makes contact either in person or on the phone then we either fix whatever the problem is or answer the question there and then or, if they need to be speaking to someone in another area, take their details and make sure WE call THEM to discuss the matter.
Even if it has absolutely nothing to do with the organisation, we try to provide contact details of who they need to speak to or, where practical, take the message and pass it on. None of this is difficult or expensive and it's good PR. :2twocents
mark70920
16th-August-2007, 12:52 PM
Just crashed on me in the middle of a trade, I am not a happy camper, can't get through to technical assistance just put in the cue, I gather its a long one.
exgeo
16th-August-2007, 12:59 PM
I'm having some problems with Sanford too (sanford provide the trading service for NAB). Sometimes this happens when the system is under stress, but usually doesn't last more than 20 mins or so. Better than ETrade and Commsec by the sounds of some of the posts I've seen relating to those providers....
bigt
13th-November-2007, 12:26 PM
Is it just me or has NOLT been down all day?
Can someone confirm if it is working for them.
Cheers,
Can someone confirm if it is working for them.
Cheers,
Aussie DIY
13th-November-2007, 12:38 PM
Is it just me or has NOLT been down all day?
Can someone confirm if it is working for them.
Cheers,
Yes, not good, they are having problems - their 13 number is also overloaded - continually engaged.
Can someone confirm if it is working for them.
Cheers,
Yes, not good, they are having problems - their 13 number is also overloaded - continually engaged.
Jaybee
13th-November-2007, 12:45 PM
It has been down for over an hour. Was ok at opening today but not sure exactly when the problems started. At one stage there was a message explaining 'log on' problems but this too has now vanished.
BJP
13th-November-2007, 01:14 PM
NAB back online now, hope its working properly :)
Prospector
13th-November-2007, 01:22 PM
I get in, it gets stuck. Then I cant log out. At the moment it is working though! There is a message saying they are having issues, and that their help line is engaged.
Stan 101
13th-November-2007, 01:29 PM
I can't see why they can't at least give a warning on the Logon screen that problems are happening. That way one won't continue trying to logon thinking it my be the ADSL connection etc..
cheers,
cheers,
Prospector
13th-November-2007, 05:38 PM
I can't see why they can't at least give a warning on the Logon screen that problems are happening. That way one won't continue trying to logon thinking it my be the ADSL connection etc..
That would be called 'customer service' and despite the NAB somehow winning customer service bank of the year, last year, those 2 words do not exist in their vocabulary.
That would be called 'customer service' and despite the NAB somehow winning customer service bank of the year, last year, those 2 words do not exist in their vocabulary.
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